Karen is the operations manager for a leading insurance company providing general cover in the areas of property, motor, travel, health and life insurance. Karen has a team of insurance sales and service agents who are on the phones talking to new and existing customers regarding their policies, providing quotes and handling claims.
The service team often answer questions about coverage, calculating changes to existing policies and discussing premiums, offering the policy best suited for each customer and performing admin tasks. As a large number of these tasks and transactions take place through phone calls every day, it does come with some risks, which include:
When such issues arise, evidence is often needed in the form of call recording and conversation to protect the company and agents against many risk factors. With call recording and voice AI, Karen and her team can:
With a cost-effective and secure call capture solution available via a SaaS model, insurance providers can reduce risk, monitor processes and eliminate errors in details and communication. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, customers. Additionally, voice AI can transcribe calls, analyze content and be alerted to caller sentiment, providing greater insight into customer calls; enabling agents to plan for customer advice and adjust their insurance policy accordingly.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
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