Karen is the operations manager for a leading insurance company providing general cover in the areas of property, motor, travel, health and life insurance. Karen has a team of insurance sales and service agents who are on the phones talking to new and existing customers regarding their policies, providing quotes and handling claims.
The service team often answer questions about coverage, calculating changes to existing policies and discussing premiums, offering the policy best suited for each customer and performing admin tasks. As a large number of these tasks and transactions take place through phone calls every day, it does come with some risks, which include:
When such issues arise, evidence is often needed in the form of call recording and conversation to protect the company and agents against many risk factors. With call recording and voice AI, Karen and her team can:
With a cost-effective and secure call capture solution available via a SaaS model, insurance providers can reduce risk, monitor processes and eliminate errors in details and communication. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, customers. Additionally, voice AI can transcribe calls, analyze content and be alerted to caller sentiment, providing greater insight into customer calls; enabling agents to plan for customer advice and adjust their insurance policy accordingly.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.
Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.
Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.
Please wait while you are redirected to the right page...