Whether you’re a small business trying to compete like a large enterprise or a large enterprise seeking the agility of a small business, the best way to make sure that you’re giving your customers the experiences they want is to gather as much relevant data as possible.
John uses call recording to record their contact center and back office calls. His team uses a CRM application during phone calls so that data can be entered concerning the account. With the recordings located on one server and in archive, and the CRM application running on a different server, he needs a way to be able to associate the two, where the entire customer interaction is available from a single application. Some of the challenges John faces include;
Dubber has an API-focused architecture and next-level transcription solutions which power integrations with Salesforce and other application, automatically associating calls made to and received from customers against their unique CRM records, helping you make the most of the connections you make with customers. With Dubber integrations, John can improve customer service levels and increase his team’s available time through;
Dubber's API-focused architecture and next-level transcription solutions helps power integrations with Salesforce and other applications, this allows businesses to make the most of their connections with customers.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
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