Jessie runs a jewelry store and takes inquiries on specific items, jewelry repair and cleaning, as well as orders over the phone every day.
Writing descriptive and accurate notes can be difficult when trying to listen to the call at the same time, as customer requests can be very specific. Customers have often done their research and communicate their likes, dislikes and budget, as well as how they heard about the store. Maintaining a high level of service can be challenging when:
With call recording and voice AI, Jessie can:
With a cost-effective and secure call capture solution available via a SaaS model, jewelers have the reassurance that they have accurate and secure records of customer conversations. Recording calls helps to ensure quality customer service, with a quick replay confirming details and saving time on follow-up calls. Additionally, voice AI can transcribe calls, analyze content, and rate caller sentiment: providing greater insight into customer interactions and identifying popular brands for future merchandising.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.
Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.
Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.
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