Cloud Call Recording And Voice AI For Retail (Jeweler)

Have you thought about capturing voice data in a way that you may have never previously considered for your business? A cloud call recording solution offers security, unlimited scalability, rapid deployment, and no CAPEX.

Profile

Jessie runs a jewelry store and takes inquiries on specific items, jewelry repair and cleaning, as well as orders over the phone every day.

Challenges


Writing descriptive and accurate notes can be difficult when trying to listen to the call at the same time, as customer requests can be very specific. Customers have often done their research and communicate their likes, dislikes and budget, as well as how they heard about the store. Maintaining a high level of service can be challenging when:

Jewelry repairs and cleaning are not ready for customer pick up
Customers change their minds before their order is placed
Incorrect jewelry is ordered for the customer when details from a call are missed
Items have not been sourced due to lack of time and not having easy access to information

Solution


With call recording and voice AI, Jessie can:

Review the transcript of each call
Confirm due dates of repairs and cleaning
Forward customer calls to suppliers to help track down specific items
Easily confirm the details of a customer’s most recent request/order

Conclusion


With a cost-effective and secure call capture solution available via a SaaS model, jewelers have the reassurance that they have accurate and secure records of customer conversations. Recording calls helps to ensure quality customer service, with a quick replay confirming details and saving time on follow-up calls. Additionally, voice AI can transcribe calls, analyze content, and rate caller sentiment: providing greater insight into customer interactions and identifying popular brands for future merchandising.

Jewelers have the reassurance that they have accurate and secure records of customer conversations.

Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.

Dubber Call Recording Business Use Case: Contact Centre use case
Contact Centre use case

We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.

Dubber Call Recording Business Use Case: Integrating With CRM Applications Use Case
Integrating With CRM Applications Use Case

Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.

Dubber Call Recording Business Use Case: Financial Institutions Use Case (Financial Services)
Financial Institutions Use Case (Financial Services)

Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.

Inspired by this use case?

Get in contact today to learn about how cloud based call recording can be a cost-effective and secure call capture solution for your store

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