Jeweler Use Case (Retail) - Dubber Call Recording

Profile

Jessie runs a jewelry store and takes inquiries on specific items, jewelry repair and cleaning, as well as orders over the phone every day.

Challenges

Writing descriptive and accurate notes can be difficult when trying to listen to the call at the same time, as customer requests can be very specific. Customers have often done their research and communicate their likes, dislikes and budget, as well as how they heard about the store. Maintaining a high level of service can be challenging when:

Jewelry repairs and cleaning are not ready for customer pick up

Customers change their minds before their order is placed

Incorrect jewelry is ordered for the customer when details from a call are missed

Items have not been sourced due to lack of time and not having easy access to information

Solution

With call recording and voice AI, Jessie can:

Review the transcript of each call

Confirm due dates of repairs and cleaning

Forward customer calls to suppliers to help track down specific items

Easily confirm the details of a customer’s most recent request/order

Conclusion

With a cost-effective and secure call capture solution available via a SaaS model, jewelers have the reassurance that they have accurate and secure records of customer conversations. Recording calls helps to ensure quality customer service, with a quick replay confirming details and saving time on follow-up calls. Additionally, voice AI can transcribe calls, analyze content, and rate caller sentiment: providing greater insight into customer interactions and identifying popular brands for future merchandising.

Jewelers have the reassurance that they have accurate and secure records of customer conversations.

Service Provider Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Feature Page.

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