Cloud Call Recording And Voice AI For Legal Services

Legal professionals understand that record keeping and security are of paramount importance. Working in a law firm means client meetings, calls and a lot of record keeping and admin tasks. Call recording with voice AI can significantly reduce admin, giving legal professionals more time to work on cases and mitigate risk through secure call storage.

Profile

Simone owns an established legal practice in two states with a full team of lawyers, legal assistants, paralegals, and associates. They offer legal advice and support to a diverse range of clients including large companies, privately owned businesses, high wealth individuals and family groups.

Challenges


Simone’s team are increasingly under pressure to document interactions in order to fulfil client demands and to reduce legal liability. Being a busy law firm, client interactions take place both in person and over the phone. While legal assistants can take notes during in-person meetings, phone calls can present a challenge. Some of the difficulties Simone’s team face include:

Clients disputing billable hours
Documenting client discussions, in person or on the phone
Large volumes of administration tasks such as taking notes and maintaining timesheets / billable hours
Conflicting versions of critical conversations, particularly when dealing with multiple parties from the same client

Solution


With call recording and voice AI, Simone’s team can:

Replay calls to pick up on any missed verbal cues and information and/or clarify details
Easily locate calls, see their duration and search case details via keyword to reduce admin time
Receive alerts when specific keywords are used during a conversation between the team and clients
Maintain a history of calls and their transcripts for verification and record keeping, dispute resolution, regulatory compliance, and to resolve billing disputes

Conclusion


With a cost-effective and secure call capture solution available via a SaaS model, legal practices can reduce risk and time spent on admin, monitor processes and eliminate errors in communication. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, clients. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment: providing greater insight into client calls.

Voice AI can transcribe calls, analyze content and rate caller sentiment: providing greater insight into client calls.

Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.

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Contact Centre use case

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Dubber Call Recording Business Use Case: Integrating With CRM Applications Use Case
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Dubber Call Recording Business Use Case: Financial Institutions Use Case (Financial Services)
Financial Institutions Use Case (Financial Services)

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