Cloud Call Recording and Voice AI For Healthcare (Medical Practice)

Whether you’re a health insurance provider, doctor’s office, or hospital, accountability in securing important patient data, becoming compliant with HIPAA, and even customer service is becoming important to the success of healthcare organizations.

Profile

Susan works at a specialist’s office and handles phone calls every day scheduling appointments and taking insurance provider details.

Challenges


Susan works out costs with health insurance providers and patients before patients visit the specialist. Additional daily tasks Susan deals with include:

Ensuring patient safety by making sure critical information is correctly interpreted
Ensuring the clinic is running on time, minimizing delay
Interacting with patients, staff, and specialists to ensure everyone is briefed for patient treatment
Dealing with last minute appointment cancellations and rescheduling

Solution


With call recording and voice AI staff can:

Utilise call transcripts to mitigate risks when advising patients over the phone
Maintain accurate patient notes for historical and ongoing treatment
Be alerted to calls with negative sentiment
Forward patient calls to medical practitioners so they can understand the treatment required

Conclusion


With a cost-effective and secure call capture solution available via a SaaS model, healthcare providers can reduce their risk, monitor processes and patient service, and eliminate errors in communication. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, patients. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into patient calls and required treatment.

Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, patients.

Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.

Dubber Call Recording Business Use Case: Contact Centre use case
Contact Centre use case

We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.

Dubber Call Recording Business Use Case: Integrating With CRM Applications Use Case
Integrating With CRM Applications Use Case

Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.

Dubber Call Recording Business Use Case: Financial Institutions Use Case (Financial Services)
Financial Institutions Use Case (Financial Services)

Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.

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