Susan works at a specialist’s office and handles phone calls every day scheduling appointments and taking insurance provider details.
Susan works out costs with health insurance providers and patients before patients visit the specialist. Additional daily tasks Susan deals with include:
With call recording and voice AI staff can:
With a cost-effective and secure call capture solution available via a SaaS model, healthcare providers can reduce their risk, monitor processes and patient service, and eliminate errors in communication. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, patients. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into patient calls and required treatment.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.
Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.
Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.
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