Medical Centre Use Case (Health Care)

Profile

Susan works at a specialist’s office and handles phone calls every day scheduling appointments and taking insurance provider details.

Challenges

Susan works out costs with health insurance providers and patients before patients visit the specialist. Additional daily tasks Susan deals with include:

Ensuring patient safety by making sure critical information is correctly interpreted

Ensuring the clinic is running on time, minimizing delay

Interacting with patients, staff, and specialists to ensure everyone is briefed for patient treatment

Dealing with last minute appointment cancellations and rescheduling

Solution

With call recording and voice AI staff can:

Utilise call transcripts to mitigate risks when advising patients over the phone

Maintain accurate patient notes for historical and ongoing treatment

Be alerted to calls with negative sentiment

Forward patient calls to medical practitioners so they can understand the treatment required

Conclusion

With a cost-effective and secure call capture solution available via a SaaS model, healthcare providers can reduce their risk, monitor processes and patient service, and eliminate errors in communication. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, patients. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into patient calls and required treatment.

Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, patients.

Service Provider Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Feature Page.

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