Cloud Call Recording and Voice AI For Healthcare (Medical Practice)

Whether you’re a health insurance provider, doctor’s office, or hospital, accountability in securing important patient data, becoming compliant with HIPAA, and even customer service is becoming important to the success of healthcare organizations.

Profile

Susan works at a specialist’s office and handles phone calls every day scheduling appointments and taking insurance provider details.

Challenges


Susan works out costs with health insurance providers and patients before patients visit the specialist. Additional daily tasks Susan deals with include:

Ensuring patient safety by making sure critical information is correctly interpreted
Ensuring the clinic is running on time, minimizing delay
Interacting with patients, staff, and specialists to ensure everyone is briefed for patient treatment
Dealing with last minute appointment cancellations and rescheduling

Solution


With call recording and voice AI staff can:

Utilise call transcripts to mitigate risks when advising patients over the phone
Maintain accurate patient notes for historical and ongoing treatment
Be alerted to calls with negative sentiment
Forward patient calls to medical practitioners so they can understand the treatment required

Conclusion


With a cost-effective and secure call capture solution available via a SaaS model, healthcare providers can reduce their risk, monitor processes and patient service, and eliminate errors in communication. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, patients. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into patient calls and required treatment.

Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, patients.

Service Provider Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Feature Page.

Dubber Service Providers Use Case: Financial Institutions Use Case (Financial Services)
Financial Institutions Use Case (Financial Services)

Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.

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Dubber Service Providers Use Case: Educational Institutions Use Case (Education)
Educational Institutions Use Case (Education)

Learn how educational institutions can monitor processes and eliminate errors in details and communication with a cloud-based call capture service.

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Dubber Service Providers Use Case: Clothing Retailer Use Case (Retail)
Clothing Retailer Use Case (Retail)

Learn how clothing stores can gain competitive advantage by recording their calls for accurate and secure records of customer conversations and stock orders.

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