Cloud Call Recording And Voice AI For Recruitment Consultants

Recruitment consultants spend a lot of their time on the phone, often playing the volume game requiring speed and accuracy and at the heart of this challenge is also communication and data. Recruitment agencies are also increasingly under pressure to improve efficiency and productivity.

Profile

Julie is a senior recruitment consultant working for a global recruitment agency. Julie’s time is spent on the phone talking to new and potential candidates, out of the office in client meetings, interviewing potential candidates and managing multiple stakeholders at any given time.

Challenges


Julie and her colleagues are often faced with the huge task of contacting and following up with candidates and clients meaning numerous calls, calendar invites, multiple excel sheets, scattered notes, and a large dose of frustration when:

Details of a call have been forgotten causing repeat calls
Manual call records with candidates are not kept up to date
CRM doesn’t integrate with their phone system, so there’s no single view of their clients and candidates
Candidates accuse recruiter of employment discrimination during the phone interview process

Solution


With call recording and voice AI, recruitment agencies and consultants can:

Refer to a call recording or transcript if there is a dispute or details are missed/forgotten
Securely share and review recorded telephone interviews with a hiring manager
Trigger automated work flows into CRM reducing admin time for the team
Capture referee comments and/or enable interview panels to listen to referee comments

Conclusion


With a cost-effective and secure call capture solution available via a SaaS model, agencies or consultants can ensure they maintain an excellent reputation, and quality customer service — with a quick replay confirming details and saving time on follow-up calls. With voice AI, consultants can be alerted to client or candidate complaints — prompting them to review and follow up to maintain excellent relationships. Additionally, voice AI can transcribe calls, analyze content, and be alerted to caller sentiment, providing greater insight into candidate and client interactions.

Agencies or consultants can ensure they maintain an excellent reputation, and quality customer service - with a quick replay confirming details and saving time on follow-up calls.

Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.

Dubber Call Recording Business Use Case: Contact Centre use case
Contact Centre use case

We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.

Dubber Call Recording Business Use Case: Integrating With CRM Applications Use Case
Integrating With CRM Applications Use Case

Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.

Dubber Call Recording Business Use Case: Financial Institutions Use Case (Financial Services)
Financial Institutions Use Case (Financial Services)

Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.

Inspired by this use case?

Get in contact today to learn about how cloud based call recording can be a cost-effective and secure call capture solution for your agency

Talk to us today