Recruitment Consultants Use Case (Recruitment)

Profile

Julie is a senior recruitment consultant working for a global recruitment agency. Julie’s time is spent on the phone talking to new and potential candidates, out of the office in client meetings, interviewing potential candidates and managing multiple stakeholders at any given time.

Challenges

Julie and her colleagues are often faced with the huge task of contacting and following up with candidates and clients meaning numerous calls, calendar invites, multiple excel sheets, scattered notes, and a large dose of frustration when:

Details of a call have been forgotten causing repeat calls

Manual call records with candidates are not kept up to date

CRM doesn’t integrate with their phone system, so there’s no single view of their clients and candidates

Candidates accuse recruiter of employment discrimination during the phone interview process

Solution

With call recording and voice AI, recruitment agencies and consultants can:

Refer to a call recording or transcript if there is a dispute or details are missed/forgotten

Securely share and review recorded telephone interviews with a hiring manager

Trigger automated work flows into CRM reducing admin time for the team

Capture referee comments and/or enable interview panels to listen to referee comments

Conclusion

With a cost-effective and secure call capture solution available via a SaaS model, agencies or consultants can ensure they maintain an excellent reputation, and quality customer service — with a quick replay confirming details and saving time on follow-up calls. With voice AI, consultants can be alerted to client or candidate complaints — prompting them to review and follow up to maintain excellent relationships. Additionally, voice AI can transcribe calls, analyze content, and be alerted to caller sentiment, providing greater insight into candidate and client interactions.

Agencies or consultants can ensure they maintain an excellent reputation, and quality customer service - with a quick replay confirming details and saving time on follow-up calls.

Service Provider Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Feature Page.

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