Jane is a Sales Manager for an organization with a team of sales staff both on-field and inside sales taking calls in the office. The majority of their day is spent talking to people, whether it is on the phone or in meetings.
Between team meetings and 1:1s, Jane has found most of these conversations with customers provide highly valuable data for the organization, yet these data points are often not recorded. Reliant on sales staff and limited resources to produce results at all times, Jane finds keeping things productive and efficient a challenge when:
With voice AI, sales departments can find value in transcribing phone calls, team meetings and conversations to generate insights from interactions with customers to:
Talking directly with customers is an important part of any sales cycle and sales calls are becoming even more critical to business success. With a cost-effective and secure call capture solution and voice AI call transcription available via a SaaS model, sales management can ensure they maintain an excellent reputation, and quality customer service. With voice AI transcription, sales reps can analyze content to understand what is or isn’t working with customers, which products and topics are gaining momentum and which ones are losing traction, and be alerted to caller sentiment, providing greater insight into client interactions — prompting sales reps to review and follow up to maintain excellent relationships.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.
Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.
Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.
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