Voice AI Use Case (Sales) - Dubber Call Recording

Profile

Jane is a Sales Manager for an organization with a team of sales staff both on-field and inside sales taking calls in the office. The majority of their day is spent talking to people, whether it is on the phone or in meetings.

Challenges

Between team meetings and 1:1s, Jane has found most of these conversations with customers provide highly valuable data for the organization, yet these data points are often not recorded. Reliant on sales staff and limited resources to produce results at all times, Jane finds keeping things productive and efficient a challenge when:

In between calls and meetings, sales reps attend to admin work, also taking up a lot of their time

High level of uncertainty throughout the sales process as there is no single view of the customer

On-field sales reps often take calls on their mobile, unable to take notes, share calls or refer to previous notes

There is no comprehensive overview across all calls and transcripts to make sales assessments or forecasts

Solution

With voice AI, sales departments can find value in transcribing phone calls, team meetings and conversations to generate insights from interactions with customers to:

Automate and optimize the sales process to capture customer data for insights

Make an informed decision based on data - offering more certainty

Onboard new sales reps, train them, coach them regularly and keep them motivated

Refer to a voice transcript if there is a dispute or details are missed/forgotten

Conclusion

Talking directly with customers is an important part of any sales cycle and sales calls are becoming even more critical to business success. With a cost-effective and secure call capture solution and voice AI call transcription available via a SaaS model, sales management can ensure they maintain an excellent reputation, and quality customer service. With voice AI transcription, sales reps can analyze content to understand what is or isn’t working with customers, which products and topics are gaining momentum and which ones are losing traction, and be alerted to caller sentiment, providing greater insight into client interactions — prompting sales reps to review and follow up to maintain excellent relationships.

With cost-effective and secure voice AI call transcription, sales management can ensure they maintain an excellent reputation, and quality customer service.

Service Provider Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Feature Page.

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