Dubber enables channel partners to help customers meet compliance mandates, improve sales and service performance, and unlock the possibilities of voice data at scale
Sydney, 12 July 2021 – Ingram Micro, Australia’s leading cloud services provider, today announced Dubber, the world's leading provider of cloud based unified call recording and voice AI, is now available to all channel partners and resellers via the Ingram Micro Cloud Marketplace.
Cloud-based call recording is a rapidly growing market, spurred on in part by the challenges of the coronavirus pandemic and, in particular the increase in hybrid and work from home arrangements, as well as increasing regulatory requirements and digital transformation within organisations.
Dubber’s cloud-based solutions allow secure Unified Call Recording from any device or location while its AI-driven insights provide real-time search, alerts, transcription, sentiment analysis and more. Dubber’s services allow businesses of any size to automatically record every call and transform their content into rich, usable data for compliance, productivity, insights and customer engagement.
Trent Gomersall, Director of Cloud, Ingram Micro Australia said: “We’re pleased to help our Australian channel partners and resellers better meet the needs of their customers in this space.”
“The coronavirus pandemic is having a lasting impact on the adoption of communication and collaboration technologies and Gartner1 predicts demand for cloud telephony will grow by 17.8% globally this year,” he added.
Dubber COO James Slaney said: “92% of all customer interactions are voice. Dubber helps break down the limitations of application-specific, legacy call recording and unlock the possibilities of voice data and AI across any device.”
This creates opportunities for resellers and partners, Slaney continued. “Dubber is the only compliant solution in the market which can unify recording across Cisco Webex Calling, Microsoft Teams, Zoom and networks including Telstra and Optus.”
Dubber offers Ingram Micro channel partners and resellers access to market development funds, incremental commission incentives, and dedicated channel support and training.
Channel partners and resellers can learn more and purchase Dubber from the Ingram Micro Cloud marketplace here Cloud Marketplace
1 Gartner: press release, 2 June 2020.
About Ingram Micro Cloud
Ingram Micro Cloud is a global division of Ingram Micro and employs more than 1,500 dedicated cloud specialists worldwide. Among this large pool of experts are 400+ cloud sales associates and 700+ engineers. Its innovative platform and services offerings power some of the world’s most pioneering and successful companies. As a premium cloud services provider, Ingram Micro Cloud views cloud as more than a single technology – it is a foundational platform capable of underpinning the digital transformation. For more information, please visit au.ingrammicro.com
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage. For more information visit www.dubber.net