September 2019 quarterly update

Author: Sian Hunter

Published on November 8, 2019

Our September quarter was a period characterised by growth: with expansion across sales, and  new roles filled in Australia, Europe and North America across marketing; development; compliance; and support. This enhancement of the team will be instrumental in meeting our current priorities: providing call recording and voice AI (artificial intelligence) services for the Cisco Webex Calling platform, driving growth of mobile call recording in Australia, furthering our USA expansion with tier one carriers, rolling out a global artificial intelligence initiative, and continuing to develop our global distribution and reseller network.

Our key highlights for the period:

  • Revenue increased by 6% from the previous quarter to $2.15m, up 200% on the previous corresponding period (PCP).
  • End user subscriptions increased by 23% to over 117 000, up 165% on the PCP.
  • 113 agreements were made with service providers and 52 service providers reached billing stage.
  • Contracted annualised recurring revenue at 30th September was $10.2m.
  • Cisco Webex calling launched Dubber as their recording service 31st October.

We are strongly positioned to expand on our leadership in cloud call recording and data capture in traditional unified communication networks, fixed-mobile converged networks, and UCaaS networks.

Cisco Webex Calling

Cisco Webex Calling is a multi-tenant, cloud-based alternative to an on-premise PBX, and is available as a subscription service. In preparation, we achieved ISO 27001 compliance: a globally recognised standard for information security management systems. The service is now live and will be available via the Cisco order entry system.

Mobile and ‘whole of business’ recording

Businesses are now looking beyond call recording for compliance, and seeking mobile recording services and insights on customer interactions across the whole business. We are working towards a service that will provide widespread availability across Australia. During this preparation we have completed an agreement with Schepisi Communications and have been awarded the Telstra Enterprise Mobility Carriage Partner of the Year for 2019.

Continued momentum

Dubber co-founder and CEO Steve McGovern commented on the September quarter results:

“Fundamentally, we have scaled our operations from a ‘Founder led’ company to one which is able to execute on the opportunities which are in multiple jurisdictions. 

We are pleased with our momentum towards facilitating widespread uptake of the Dubber platform as a mobile or fixed mobile converged offering. The Company believes that there is significant immediate demand for these services and activation of the initiatives should see user uptake and revenues grow strongly. 

Our AI programs are continuing to gain momentum with our large partners like IBM. We are seeing strong increases in the number of enterprise customers, particularly in North America, that are interested in garnering business insights. We believe that gaining access to real-time voice calls on an enterprise-wide basis will be a strong business driver for us in 2020. 

Throughout the remainder of FY20 we will continue to procure additional key carrier agreements, accelerate their time to billing and add new channel and systems integrator agreements to build out the global backbone of call recording. These are the foundations of growth for the next term and we are now ready to execute on these with the team we have in place.” 

Click here to read the full report.

More articles you may be interested


Dubber call recording article: Call recording for the Dodd-Frank Act
Call recording for the Dodd-Frank Act

Dodd-Frank introduced call recording regulations on almost every organisation within the financial services industry. Find out how the regulations apply.

Read this article
Dubber call recording article: September 2019 quarterly update
September 2019 quarterly update

Our September quarter was a period characterised by growth: with expansion across sales, marketing; development; compliance; and support.

Read this article
Dubber call recording article: How Dubber can transform businesses
How Dubber can transform businesses

The digital workforce is an increasing reality for enterprises, and now is the time to move from on-premise solutions to the cloud.

Read this article
Dubber call recording article: The Fourth Industrial Revolution: beyond phone calls
The Fourth Industrial Revolution: beyond phone calls

The third part of our Fourth Industrial Revolution series investigates the ways telecom service providers will expand their offering beyond phone calls.

Read this article

Have any questions?

If you have any questions regarding this blog article or anything you have read on the Dubber website, be sure to get in touch with our friendly sales team

Contact us today