Hinchinbrook Shire Council improves dispute resolution with Dubber call recording
Download the case study to learn how Hinchinbrook Shire Council uses Dubber Call Recording and AI for its main customer service centre to improve dispute resolution and staff training and to meet regulatory requirements.
Download the Case Study
Learn how Hinchinbrook Shire Council benefited from Dubber:
Faster dispute resolution - Recordings resolve contentious issues and avoid “he said, she said”
Staff Training - Recordings are used for staff training and onboarding new staff.
Proof of conversations for legal and regulatory purposes - Accurate and immutable records of all calls.
Remote working - Moving to Dubber and Microsoft Teams made working from home possible
Dubber helps us deal with contentious issues – we get a lot of 'he said, she said' with our customers. We use the recordings to back us up.
About Dubber
Leading service providers differentiate and grow with Dubber. We enable Unified Conversational Recording and Voice AI at the heart of the world’s leading networks and UC solutions.
Designed specifically for Service Provider networks and integrated seamlessly with your critical infrastructure, including Cisco Broadsoft, Webex, Microsoft Teams, Operator Connect, mobile and more.