Know your customer.
Comply with ease.

Move on from legacy call centre software and recording costs - switch to the cloud. Capture and manage all conversations and access more sources from a single window.  

How you record is as vital as what you record. Record and transcribe every client conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Essential for RG 271, KYC, AML/CTF, GDPR and more.

Respond to audit, legal and regulatory requests quickly, easily and accurately. Search across unlimited parameters to retrieve conversations including metadata. As well as navigating through specific risks within (audio and text) video communications.

Alerts, search and sentiment analytics based on AI-enriched keyword analysis detects misconduct, regulatory, corporate compliance, and conduct risks at scale across all voice content.

Gain real-time insights into customer satisfaction and sentiment to improve the customer experience and enable fast responses to reduce churn and retain clients. Eliminate costly third-party research.

Records of every client conversation for proof of orders or advice, get alerted when clients complain - instantly accessible for quick dispute resolution and remediation.

Know what advisors, bankers and brokers are saying to customers and get the insights you need to motivate, retain and drive employee performance through coaching and training based on actual conversations and transcripts. Discover where revenue opportunities are being missed.

Give time back to your sales team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to Salesforce records.

Record all calls regardless of where employees are working - record straight from the network or application (such as mobile. Microsoft Teams, Zoom, and Cisco Webex) and integrate voice data with other data sets or dashboards.

Unlimited and scaleable storage with legal hold and discovery. SEC 17A-4 archiving requires long-term retention and legal-hold for audio, video, collaboration chat, and more. Detect when private or sensitive information is shared within collaboration chat or video conferencing sessions. 17a-4, WORM compliant archive purpose-built for UCaaS platforms.