Know your customer.
Comply with ease.

Federal, state & local governments are satisfying compliance and information requests quickly, easily, and accurately. They’re improving constituent, customer experience and resolving disputes faster - as well as boosting employee training and performance.

 

Transforming team performance.

“Dubber has been the next level for customer service performance, and we now have more structure in our training. Dubber is filling in the gaps in knowledge”

Danielle Harvey, Customer Services Coordinator, Devonport City Council


 

Industries | Government | Case Study

You’ll do more with Dubber

Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.

 

Youll do more with dubber | Reduce costs
Reduce costs

Move on from legacy call centre software and recording costs - switch to the cloud. Capture and manage all conversations and access more sources from a single window.  





Youll do more with dubber | Regulatory Compliance
Regulatory compliance

How you record is as vital as what you record. Record and transcribe every client conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Evidence you know your customer (KYC). Learn more on Dubber for Compliance.

Youll do more with dubber | Accelerate discovery
Rapid eDiscovery

Respond to audit, legal and regulatory requests quickly, easily and accurately. Search across unlimited parameters to retrieve conversations including metadata. As well as navigating through specific risks within (audio and text) video communications.

Youll do more with dubber | Instant risk alerting
Instant risk alerting

Alerts, search and sentiment analytics based on AI-enriched keyword analysis detects misconduct, regulatory, corporate compliance, and conduct risks at scale across all content.

Youll do more with dubber | Boost customer engagement & satisfaction
Boost constituent engagement & satisfaction

Gain real-time insights into customer satisfaction and sentiment to improve the customer experience and enable fast responses to reduce churn and retain clients. Eliminate costly third-party research.

Youll do more with dubber | Reduce revenue leakage. Resolve disputes.
Resolve disputes.

Records of every client conversation for proof of orders or advice, get alerted when clients complain - instantly accessible for quick dispute resolution and remediation.

Youll do more with dubber | Coaching and training
Coaching and training

Know what advisors, bankers and brokers are saying to customers and get the insights you need to motivate, retain and drive employee performance through coaching and training based on actual conversations and transcripts. Discover where revenue opportunities are being missed.

Youll do more with dubber | Boost productivity v2
Boost productivity

Give time back to your sales team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to Salesforce records.

Youll do more with dubber | Connect to the hybrid workplace
Connect to the hybrid workplace

Record all calls regardless of where employees are working - record straight from the network or application (such as Microsoft Teams, Zoom, Cisco Webex, RingCentral) and integrate voice data with other data sets or dashboards.

Youll do more with dubber | Manage and protect data with ease
Manage and protect data with ease

Unlimited and scaleable storage with legal hold and discovery. SEC 17A-4 archiving requires long-term retention and legal-hold for audio, video, collaboration chat, and more. Detect when private or sensitive information is shared within collaboration chat or video conferencing sessions. 17a-4, WORM compliant archive purpose-built for UCaaS platforms.

Everything you need in one solution

Dubber is the first fully integrated and affordable solution.

 

  1. Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.

  2. Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.

  3. Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.

  4. AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.

  5. Open API integrates data easily to big data sets and applications. Create and automate workflows.

  6. Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.

  7. Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.

  8. Custom notifications alert you to keywords mentioned in a conversation.

  9. Real-time search to access data in seconds versus SQL queries taking hours.

  10. Report out-of-the-box and easily integrate with dashboards.

Industries | SMB | Everything you need in one solution | right v2

How dubber is used today

Government Services

Enhance the performance of call centres. Measure customer experience in real-time. Respond efficiently to public records information requests.

Police

Dubber automates reporting and detection of non-essential calls. True AI identifies behavioural characteristics of speakers. See insights instantly into the speaker’s credibility, emotional state or behavioural changes. Accurately measure caller sentiment (positive, neutral, negative).

State & Local Government

Respond to public records requests. Reduce revenue leakage with accurate transcriptions of constituent commitments. Improve training and coaching. Read the case study

Public Safety

​​Securely capture, transcribe, store and analyse conversational data to support critical communications. Improve case resolution through simple and easy evidence collation, retention, investigation, analysis and sharing.

Learn More

News & Views

Access the latest news, insights and case studies.

Whitepaper

The step-by-step guide to achieving compliant conversations.

e-Book

Compliant Calls & Conversations for Microsoft Teams.

Inside more of the world’s leading service providers and solutions

Billions of minutes captured from conversations across 150 services providers and solutions. 



 

logo block | Ap Store Images

 

Whitepaper

The step-by-step guide to achieving compliant conversations

Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.

 

Whitepaper | Six Benefits | Image