End not knowing in legal services

Move on from legacy call centre software and recording costs - switch to the cloud. Capture and manage all conversations and access more sources from a single window.  

Give time back to your team by eliminating inaccurate and time-wasting manual note-taking. Accurate and automated audio, video and transcribed records of conversations automatically integrated into CRM and client files.

Detect client issues in real-time, monitor the tone and sentiment of every client conversation, including alerts, with Voice AI. Eliminate the use of expensive customer satisfaction surveys.

How you record is as vital as what you record. Record and transcribe every client conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Essential for RG 271, KYC, AML/CTF, GDPR and more.

Fast and easy to search records of calls with clients to quickly resolve disputes and queries related to fees and payments. Reduce liability risks with records of interactions with patients, get alerted when a customer complains.

Motivate, retain and drive employee performance through coaching and training based on actual conversations and transcripts. Discover missed revenue opportunities.

Respond to audit, legal and regulatory requests quickly, easily and accurately. Search across unlimited parameters to retrieve conversations, including metadata and within communications (audio and text within video) and specific risks within those communications.