New AI-agent to unlock even greater business value in Dubber Insights

Our leading business intelligence platform Dubber Insights, just got even better with the introduction of an AI-powered agent tool that delivers the intelligence to help you make smarter decisions, accelerate growth and stay ahead of the competition. 

We already analyze every conversation and structure the data into Topics, Connections and Sentiment. Now you can simply ask a question and our Insights Agent will provide precise, relevant and verifiable results, complete with links to the actual conversations that support the answer. 

Here’s how it works (see diagram below)

1. Navigate to the top of the platform for the Insights Agent
2. Input your query
3. Results include an Overview, links to recordings & conversations
4. It’s an included feature in Dubber Insights – no upgrade required

Ask questions for instant AI-powered results

Understand why customers may be complaining, see what’s working (or not) in sales, or find trends in product demand and customer behavior. We deliver the intelligence for teams to make faster and more informed decisions that grow sales, reduce costs, retain customers and meet compliance requirements. 

Here’s some sample questions: 

Chief Revenue Officer Sarah needs to help her sales team achieve sales goals and targets. She may ask: 

• Which enterprise mobility products converted to the most sales last week? 

• What are some great examples of successful sales negotiation techniques?

VP Customer Success Tom needs to measure the Voice of the Customer (VoC). He may ask:  

• Which products generated the most complaints over the past 2 weeks? 

• How good are we at responding to complaints about late deliveries?

Marketing Director Jada needs to determine campaign effectiveness by measuring which key conversation topics are driving sales. She may ask: 

• What are customers saying about promotions this month 

• Which products are customers asking for as a bundled sale? 

Insights Agent is the result of our significant investment in R&D, reflecting our commitment to advancing intelligent solutions that deliver meaningful insights. Enjoy this feature as standard in Dubber Insights, our leading conversation intelligence solution. 

Unlock the hidden value in every conversation (across so many industries) and make smarter decisions – powered by Dubber’s sophisticated AI.  

To learn more about Insights Agent or Dubber Insights, contact us at contactus@dubber.net today.