Updating our logo to reflect enhanced customer value

Where once Amazon only sold books, Lego manufactured wooden toys and Nintendo made playing cards; Dubber is now so much more than compliance voice recording.

Our AI-powered insights deliver a wealth of actionable information from meetings, customers calls, strategy sessions and sales pitches. We don’t just extract data, we understand the full context of conversations, to help you sell more, reduce costs, retain customers, and meet your compliance requirements.

To reflect this enhanced value, we’ve updated our logo and tagline. This is a small change, but it reflects a fundamental shift.

Imagine knowing what the customer complaints are, or the most discussed topics across your business, or how your staff are selling your products, or missing close opportunities, or not upselling additional products.

Picture having the ability to compare performance across teams and individuals, aligning real results with the metrics captured in their conversations creating a powerful foundation for targeted coaching and improved business outcomes.

Our trusted insights are actionable, relevant and self-learning to automatically adjust to your business as new products are released or dynamics change.

With our new Insight Agent, simply ask a question and get instant answers, complete with the supporting conversations behind the result.

Here’s what that looks like in action:

Sales Performance 
Boost sales results by automatically slicing data into actionable insights. Derive learnings from every sales conversation across days, week, months, compare performance by sales team, store or individual staff members, identifying the most frequently discussed products and services to sharpen sales and marketing execution.

Inform targeted messaging, and elevate the effectiveness of sales training, track actions from every sales call, identifying upsells, closes, customers sentiment and reactions to your sales team’s pitches, and much more and then pinpoint behaviours that drive sales and training lower performing sales staff based on the methods used by the best performing.

Customer Service 
Improve customer retention by identifying common complaints and knowing which products are having the most issues.

Being able to address emerging issues early to prevent them from becoming widespread and preventing customer dissatisfaction, higher support costs and expensive product recalls.

Drill into calls to understand exactly what’s driving sentiment and if your staff are leaving the customers satisfied at the end of the support call.

Signals
With our AI-powered feature Signals, every conversation is automatically analysed to identify the full range of topics and categories being discussed anywhere within your business. From there, you can customize your own experience, tailoring views, and insights that matter most to you.

Companies adopting AI early see 20–30% gains in efficiency and up to 50% higher revenue growth.* The organisations that have tapped into this potential are already seeing transformative results.

What doesn’t change? We’re still available out of the box, no setup, no fuss. Just implement and start improving your operations from day one.
We are still laser focussed on delivering reliable performance and long-term growth for partners, customers, and investors.

So, what are you waiting for? 

To see how Dubber’s powerful AI can unlock meaningful insights from every conversation, explore our website or reach out directly with any questions at contactus@dubber.net.

*Alyve