Oklahoma County – 70% improvement in voice data quality

“Finding previously recorded conversations for court cases takes only minutes vs. hours, and the increased data quality has improved court preparation time.” – Dayne Coffey, Co-Director Oklahoma County Information Technology

The County first used Dubber to record incoming calls when the IT department needed to capture problematic help desk conversations. The county is a Cox Communications customer and the telecommunications company offers Dubber as its standard call recording technology.

Now the cloud-based call recording software is used by a number of departments across the county as well as the District Attorney’s office.