World’s Leading Multi Channel Call Recording with Powerful AI Insights

At Dubber it’s about a lot more than voice recording – although we’re pretty proud of that too. It’s about using the data we capture to deliver business intelligence that makes a difference. With our platform integrated into your network, you’ll be on your way to offering solutions that solve real business challenges for your customers.

The value our solutions deliver

Ensure global compliance & data security
Mitigate risks
Drive cost efficiency
Strengthen operational control
Resolve disputes
Enhance customer retention and loyalty
Boost sales
Increase productivity
Deliver superior customer experiences
Improve employee engagement and performance
Protect and build brand reputation
and so much more!

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Why is Dubber the World’s leading Voice Recording and Conversation AI solution?

Zero-touch deployment for your customers

Unified Data Management

enables your customers to manage content from multiple channels as a logical data set with controls that meet their critical needs on a wide range of communication platforms, including Cisco, Webex, Microsoft, Zoom, Broadworks.

Enterprise-grade security

meets the needs of your customers and their industry, government or regulatory requirements. Our platform is certified to global standards, including ISO 27001, GDPR, and HIPAA, ensuring your customers’ data remains secure and compliant across every deployment.

Patented, award-winning AI

transforms captured conversations into actionable insights, delivering sentiment analysis, alerts, transcriptions, and more for smarter decisions and better customer experiences.

Global 24×7 support

multi-channel support services can be tailored to meet customer business hours and specific needs.

Innovation

delivered through a cloud-native platform, Dubber enables rapid provisioning and support for multi-cloud environments, while our in-house AI team continuously innovates, developing new capabilities to provide value.

Seamless Integration and deployment

with native APIs, monitoring tools, and effortless deployment, Dubber integrates seamlessly into your customers’ existing toolsets—providing a single pane of glass view for management, visibility, and control.

Dubber solutions at a glance

Dubber solutions are smart. They’re easy. And they are already in use by Communication Service Providers, governments and enterprises worldwide. Whatever your customers’ need, we can provide a solution to suit – light touch to full network solutions.

Dubber Insights

Capturing the Moments that matter

Conversations take place within a context – they involve people with roles, perspectives and emotions. Using a combination of Dubber proprietary and the world’s best AI technologies, we analyse these key Moments to derive insights that deliver real value across any number of use cases.

Whether it’s improving customer satisfaction, identifying sales opportunities, addressing complaints, or streamlining service delivery, we empowers businesses with actionable insights.

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Unified Conversation Capture

Helping customer meet regulatory requirements

With today’s businesses using multiple ways to communicate, network owners are uniquely positioned to provide customers with whole-of-business recording and AI solutions. Capturing all this data across different systems is near impossible using legacy recording solutions, which are bespoke, complex and costly.

Dubber simplifies this by capturing and unifying all forms of communication —voice, text, and video— across multiple platforms and all in one location, for seamless access, analysis, and regulatory compliance.

Call Recording

Finding the detail in the data

Dubber’s Call Capture works with any mobile network, including 5G, plus any voice, video and chat networks and services operated directly by Communication Service Providers. We’re also the Call Capture partner of choice for all the major Unified Communication platforms (think giants like Cisco Webex and Microsoft Teams). Packages for Call Recording can be aligned to the target market of any network owner in the world.

Fast to deploy and easy to monetise

Embed Dubber in your network and you can activate new solutions for your customers, speeding time to revenue and results.

Capture across multiple channels

Our unified data capture and streaming engine not only captures conversation data (video, chat, SMS, voice) across your networks but also from any OTT Unified Communications platform. It’s something unique in the market and gives you much more than single channel voice recording can ever do.

AI-generated insights from conversation data

Data from all channels is unified in a single pane of glass and converted into structured content for the creation of AI-driven insights and intelligence that tells your customers what they want – and need – to know about their business.