AI CENTRE OF EXCELLENCE
Transforming Conversations
We're helping service providers and organisations unlock the full potential of conversations.
A Structured Approach
We research technologies that transform conversations from unstructured media into structured data and insights. This involves speech and language processing, computer vision, and applied machine learning.
These technologies are deployed through the Dubber AI Platform, a flexible toolkit powering type: entry-hyperlink id: 7CUpgmFR8UNKW0XsDdcJgR that address practical business needs.
Applying Machine Learning to Transform Conversations from unstructured media into insights.
Speaker Turns
Detect speaker changes and identify voices, organising the transcript according to who was speaking.
Topic Extraction
Break down the full conversation into a series of topics or threads of the conversation with a set of associated keywords.
Speech to text
Accurately transcribe natural business conversations between a group of people, across multiple languages and regional dialects.
Action Items
Suggest key highlights and actions in the conversation that may require follow-up.
Research Areas
Detection
Finding the needle in the haystack
Identify key events and the moments that matter within each call.
Summarisation
Cut to the chase
Summarising and extracting the essence of each conversation, saving you time to get the context you need.
Discovery
Seeing the big picture
Insights and trends across a volume of captured calls.
Recent Articles
Team Dubber
Dubber AI researchers sponsoring innovative university projects
30 January 2023Team Dubber
Dubber AI ticked the box for Rubicon 8
15 June 2022Team Dubber
Dubber answers AI questions for Rubicon 8 customers
15 June 2022Team Dubber
Transforming Conversations from Speech to Business Value
12 May 2022Team Dubber
Dub Day Hack - Sprint to Innovation
6 May 2022Dr. Iain McCowan
Overcoming bias in NLP and speech recognition
27 April 2022Responsible AI
Intentional Design
AI systems are designed and deployed in a way that respects social conventions and laws. We are proactive in identifying and taking steps to avoid misuse, with a commitment to ethical design.
Privacy Preserving
AI systems are secure and respect privacy, giving opportunity for notice and consent, encourage architectures with privacy safeguards, and provide appropriate transparency and control over the use of data.
Overcoming Bias
All AI systems should empower and engage people equally. Our systems are designed to reduce societal inequity and we acknowledge that AI systems can reinforce existing society stereotypes and actively take steps to address known biases.
Accountability
Our AI systems are accountable to people. We are responsible for how our systems and technology impact the world, while taking our principles into account in everything we do.
We're building a world class team.
We’re a team of talented people that care about each other and believe deeply in what we do. We’re diverse, hard working, passionate and very human. We’re reimagining the potential of every conversation by unlocking the potential of AI on every communications device and application.
You’ll be part of a company that is driven by passion, vision and long-term thinking. And, you’ll get to make a difference.
We share a mission at Dubber to unlock the insights and intelligence in every conversation on every communications service in the world.