Subprocessors

Last Modified: 14 May 2021

AI subprocessors

This list identifies the subprocessors Dubber Ltd (“Dubber”) relies on and engages to deliver its services.

Google LLC (formerly known as Google Inc.)

Location of processing operations

Asia Pacific (APAC) Customers (servers’ location): Asia
Europe, UK and the Middle East (EMEA) Customers (servers’ location): EU
North Americas and Latin Americas (NALA) Customers (servers’ location): US

Description of processing operations

Dubber utilises Google for the purposes of Speech to Text processing and Sentiment analysis.

Appropriate safeguards for transfers

EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption

International Business Machines Corporation (IBM)

Location of processing operations

Asia Pacific (APAC) Customers (servers’ location): Sydney, Australia
Europe, UK and the Middle East (EMEA) Customers (servers’ location): Frankfurt, Germany
North Americas and Latin Americas (NALA) Customers (servers’ location): Dallas, USA

Description of processing operations

Dubber utilises IBM Watson for the purposes of Speech to Text processing, Sentiment analysis and Tonal (emotion) analysis. More information is available at https://www.ibm.com/watson/data-privacy/

Appropriate safeguards for transfers

EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption

VoiceBase Inc.

Location of processing operations

USA (US Customers)
Registered Office:
307 Orchard City Drive
Suite 206
Campbell, CA 95008

Description of processing operations

Dubber utilises VoiceBase for the purposes of Speech to Text processing.

Appropriate safeguards for transfers

Not used with EU / UK Customers

Amazon Web Services (AWS)

Location of processing operations

Asia Pacific (APAC) Customers (servers’ location):
Sydney (ap-southeast-2)
Singapore (ap-southeast-1)
Tokyo (ap-northeast-1)

North Americas and Latin Americas (NALA) Customers (servers’ location):
N. Virginia (us-east-1)
N. California (us-west-1)
Canada (ca-central-1)
Ohio (us-east-2)
Oregon (us-west-2)

Europe, UK and the Middle East (EMEA) Customers (servers’ location):
Ireland (eu-west-1)
Frankfurt (eu-central-1)
London (eu-west-2)

Description of processing operations

Dubber utilises AWS for the purposes of Speech to Text processing.

Appropriate safeguards for transfers

EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption

Data subprocessors

Dubber utilises a small number of providers for the purposes of collection, storage, processing or transmission of data.

TIBCO Software Inc.

Location of processing operations

Traffic is geo-routed from the location of the requester.
EU Traffic Manager for EU/UK customers
APAC Traffic Manager for APAC customers
NA Traffic Manager for NA customers
Logs are stored in the USA

Description of processing operations

Dubber utilises TIBCO Cloud™ Mashery® to deliver API services for our API Customers.

Appropriate safeguards for transfers

EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption

Amazon Web Services (AWS)

Location of processing operations

Asia Pacific (APAC) Customers (servers’ location):
Sydney (ap-southeast-2)
Singapore (ap-southeast-1)
Tokyo (ap-northeast-1)

North Americas and Latin Americas (NALA) Customers (servers’ location):
N. Virginia (us-east-1)
N. California (us-west-1)
Canada (ca-central-1)
Ohio (us-east-2)
Oregon (us-west-2)

Europe, UK and the Middle East (EMEA) Customers (servers’ location):
Ireland (eu-west-1)
Frankfurt (eu-central-1)
London (eu-west-2)

Description of processing operations

Dubber utilises Amazon Web Services to provide processing, storage and network services.

Appropriate safeguards for transfers

EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption

Microsoft Corporation

Location of processing operations

Asia Pacific (APAC) Customers (servers’ location): Australia East
North Americas and Latin Americas (NALA) Customers (servers’ location): West US 2
Europe, UK and the Middle East (EMEA) Customers (servers’ location): North Europe

Description of processing operations

Dubber utilises Microsoft Azure to provide processing, and network services.

Appropriate safeguards for transfers

EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption

Mailgun Technologies, Inc.

Location of processing operations

USA
Registered office:
112 E Pecan St #1135 San Antonio, TX 78205, USA

Description of processing operations

Dubber utilises Mailgun Technologies to validate email addresses and deliver service emails to users.

Appropriate safeguards for transfers

Standard Contractual Clauses
Data Encryption

Dubber Affiliates

Depending on the geographic location of Dubber’s customers or their individual end users and the nature of the services Dubber provides to them, Dubber may also engage one or more of its Affiliates as Subprocessors.

The following Dubber affiliates may process customer data (including personal data contained therein) in the course of providing support, operating, delivering, and maintaining Dubber services, including: (i) cloud storage solutions for Dubber and its customers; (ii) call recording software services; (iii) Call Recording, UCR and Voice-AI software-as-a-service development, testing and support; and (iv) the provision of other operational, business development, sales and support services to Dubber.

Dubber Pty Limited

Registered office of processing operations

Level 5, 2 Russell Street, Melbourne, 3000, Australia

Appropriate safeguards for transfers

Standard Contractual Clauses

Dubber Inc

Registered office of processing operations

Level 12, Suite 1200, 2828 N Harwood St, Dallas, TX 75201, United States of America

Appropriate safeguards for transfers

Standard Contractual Clauses