Last Modified: 19 Aug 2022
This list identifies the subprocessors Dubber Ltd (“Dubber”) relies on and engages to deliver its services.
Location of processing operations
Asia Pacific (APAC) Customers (servers’ location): Asia
Europe, UK and the Middle East (EMEA) Customers (servers’ location): EU
North Americas and Latin Americas (NALA) Customers (servers’ location): US
Description of processing operations
Dubber utilises Google for the purposes of Speech to Text processing and Sentiment analysis.
Appropriate safeguards for transfers
EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption
Location of processing operations
Asia Pacific (APAC) Customers (servers’ location): Sydney, Australia
Europe, UK and the Middle East (EMEA) Customers (servers’ location): Frankfurt, Germany
North Americas and Latin Americas (NALA) Customers (servers’ location): Dallas, USA
Description of processing operations
Dubber utilises IBM Watson for the purposes of Speech to Text processing, Sentiment analysis and Tonal (emotion) analysis. More information is available at https://www.ibm.com/watson/data-privacy/
Appropriate safeguards for transfers
EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption
Location of processing operations
USA (US Customers)
Registered Office:
307 Orchard City Drive
Suite 206
Campbell, CA 95008
Description of processing operations
Dubber utilises VoiceBase for the purposes of Speech to Text processing.
Appropriate safeguards for transfers
Not used with EU / UK Customers
Location of processing operations
Asia Pacific (APAC) Customers (servers’ location): Sydney (ap-southeast-2)
North Americas and Latin Americas (NALA) Customers (servers’ location): N. California (us-west-1)
Europe, UK and the Middle East (EMEA) Customers (servers’ location): Frankfurt (eu-central-1)
Description of processing operations
Dubber utilises Amazon Web Services to provide processing, storage and network services, Speech to Text processing and Sentiment analysis.
Appropriate safeguards for transfers
EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption
Location of processing operations
Asia Pacific (APAC) Customers (servers’ location): Australia East
North Americas and Latin Americas (NALA) Customers (servers’ location): West US 2
Europe, UK and the Middle East (EMEA) Customers (servers’ location): North Europe, UK South, Germany West Central
Description of processing operations
Dubber utilises Microsoft Azure to provide processing, Speech to Text processing, and network services.
Appropriate safeguards for transfers
EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption
Location of processing operations
North Americas and Latin Americas (NALA) Customers (servers’ location): US-West-2 (Oregon)
Europe, UK and the Middle East (EMEA) Customers (servers’ location): EU (Germany)
Description of processing operations
Dubber utilises Rev.com for the purposes of Speech to Text processing.
Appropriate safeguards for transfers
EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption
Location of processing operations
Traffic is geo-routed from the location of the requester.
EU Traffic Manager for EU/UK customers
APAC Traffic Manager for APAC customers
NA Traffic Manager for NA customers
Logs are stored in the USA
Description of processing operations
Dubber utilises TIBCO Cloud™ Mashery® to deliver API services for our API Customers.
Appropriate safeguards for transfers
EU Commission Adequacy Decisions or UK “adequacy regulations”
Standard Contractual Clauses
Data Encryption
Location of processing operations
USA
Registered office:
112 E Pecan St #1135 San Antonio, TX 78205, USA
Description of processing operations
Dubber utilises Mailgun Technologies to validate email addresses and deliver service emails to users.
Appropriate safeguards for transfers
Standard Contractual Clauses
Data Encryption
Depending on the geographic location of Dubber’s customers or their individual end users and the nature of the services Dubber provides to them, Dubber may also engage one or more of its Affiliates as Subprocessors.
The following Dubber affiliates may process customer data (including personal data contained therein) in the course of providing support, operating, delivering, and maintaining Dubber services, including: (i) cloud storage solutions for Dubber and its customers; (ii) call recording software services; (iii) Call Recording, UCR and Voice-AI software-as-a-service development, testing and support; and (iv) the provision of other operational, business development, sales and support services to Dubber.
Registered office of processing operations
Level 5, 2 Russell Street, Melbourne, 3000, Australia
Appropriate safeguards for transfers
Standard Contractual Clauses
Registered office of processing operations
Level 12, Suite 1200, 2828 N Harwood St, Dallas, TX 75201, United States of America
Appropriate safeguards for transfers
Standard Contractual Clauses
Registered office of processing operations
Level 3, 293 Queen Street, Brisbane QLD 4000, Australia
Appropriate safeguards for transfers
Standard Contractual Clauses
Registered office of processing operations
548 Market Street, #28428, San Francisco, CA, 94504, United States of America
Appropriate safeguards for transfers
Standard Contractual Clauses
Registered office of processing operations
Elizabeth House, 13-19 London Road, Newbury, Berkshire, United Kingdom, RG14 1JL
Appropriate safeguards for transfers
Standard Contractual Clauses
As Dubber continues to grow, we will at times need to update our Trust documentation including changes to the Subprocessors we work with. Subscribe below to receive notification of updates, as and when these occur.