Call Recording eBook

Call recording captures telephone conversations. This can be achieved via PSTNs (public switched telephone networks) or VoIP (voice over internet protocol), and mobile networks in some markets. Recorded calls can be stored, replayed, and shared securely at a later date.

What's inside?

The applications of call recording now extend far beyond regulatory compliance. By recording customer conversations, businesses can use the data held within these calls to inform product development and improve business processes.

Other resources


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Compliant Calls & Conversations for Microsoft Teams

This guide will show how to create a secure, compliant and scalable system of record for every conversation – across Microsoft Teams and other communication channels in your business.

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Step-by-step guide to achieving compliance with ‘work-from-anywhere’ employees.

Download our checklist e-book to learn how leading financial institutions are capturing critical voice data to achieve compliant and secure communications, regardless of where staff are working to meet regulatory requirements.

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End Not Knowing: Six Strategic & Economic Benefits of Unified Call Recording & Voice AI.

Download our whitepaper to learn how businesses are capturing and leveraging critical voice data.

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Retail eBook

This eBook outlines the various challenges faced by retailers and the ways in which call recording and voice AI solutions can help.

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