Unlocking Insights from Customer Conversations

Dubber AI helps businesses access the previously untapped insights held in voice calls. Understand how your customers are feeling, their challenges and feed this data directly into other applications such as CRM systems to improve overall customer experience and reduce churn.

Dubber Call Recording Graphic: Improve customer experience

Improve customer experience

Dubber AI transcribes content to facilitate easy key word search as you would an email. At the end of each call, a sentiment rating of positive, neutral or negative is given based on the language used during the call. Custom alerts can then be used to notify individuals if a particular call has been rated with negative sentiment allowing businesses to improve customer experience.

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Instantly Searchable Keywords

Transcription not only provides a documented record of the call, but also allows users to search for words spoken within the call. Clicking on the word within the transcript will take users directly to the part of the call the word was spoken in. Keywords can help identify customer pain points or reasons for repeat calls, informing product development and opportunities to help consumers self-serve.

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Dubber Call Recording Graphic: Instantly Searchable Keywords
Dubber Call Recording Graphic: Options to suit businesses of all sizes

Options to suit businesses of all sizes

With a SaaS model based on a monthly subscription, the Dubber solution has revolutionised voice AI: bringing it to every phone. Previously only affordable for large corporates and call centres, call recording and voice AI capabilities can are now in reach of any business regardless of size. Voice AI can be added to your monthly subscription with no upfront costs or minimums.

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Frequently asked questions

Here are some of the common questions we get asked about our product - if you have any other questions, please be sure to contact us and chat with our team.

Is my voice data secure with Dubber?

Yes. All of your voice data, from captured calls to metadata is highly secure with Dubber. To learn more about our security procedures visit our security page.

Is there a minimum number of users I must have in order to add voice AI?

No. Whether you have one user or 10,000+ users, Dubber AI can be added to any of Dubber’s call capture products.

Can I integrate my voice data and automated workflows with my CRM?

Yes. All of your voice data and insights can be securely synced to your CRM and other business tools via our API.

How much does voice AI cost per month?

The cost of voice AI is dependant on the Dubber product(s) you have. To find out more please contact us.

"Dubber has been fantastic! Easy to use and reliable. I highly recommend you try it. It is worth every penny!!!"

Marilee Dose, founder and CEO Dose Moving and Storage

Find out how Dubber AI can help your business

Talk to us today about how Dubber AI allows deep insight into the content of your communications.

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White papers

Expand your knowledge of cloud based call recording and voice AI with Dubber White Papers.

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Use Cases

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Product Features

Dubber has an extensive range of call recording, reporting and analytics and integration features

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Blog

Check the Dubber blog regularly for updates on Dubber, latest trends and news.

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