Make a seamless transition to the cloud from MediaSense

Team Dubber 2

Team Dubber 2

19 August 2020

Make a seamless transition to the cloud from MediaSense

If you’re a Cisco customer, chances are you’ve used MediaSense. This built-in call recorder came as part of Cisco products to capture your phone conversations.

MediaSense is nearing the end of its days. Cisco stopped selling the call recorder back in 2017 and this year will be formally ending its support for both 10.x and 11.x versions.

I’ve been relying on MediaSense, what should I do?

The official deadline for the end of MediaSense is October 31st 2020. If you’ve been relying on it to record your calls, the time is now to look for a new solution. And we’re here to help. Dubber joined Cisco in 2019 to provide Unified Call Recording and voice AI services for their Webex Calling service and we now support their UCM-C, HCS, and CUCM services.

We offer pain-free migration for all of your MediaSense recordings to our cloud platform, and the chance to upgrade to the Dubber Voice Intelligence Cloud, with no need to invest in any new equipment. We record directly from the Cisco network so all calls are recorded, whether they happen on a fixed line, mobile device, or IP connection. Our services are available on a subscription model so there is no long-term commitment required.

How does Dubber compare to MediaSense?


Plus:

  • By upgrading to the Dubber Voice Intelligence Cloud every call is fully transcribed with sentiment analysis

  • Customer alerts based on call content

  • Compatible with Webex Calling, UCM-C, HCS, and CUCM services

The Dubber platform is efficient and cost effective: with an open API for easy provisioning and integration with other business tools such as Tableau. We have ready-to-use Google Data Studio templates, and will soon be launching a dedicated Salesforce app. Our secure and scalable cloud platform offers long-term, unlimited storage that can help with regulatory compliance – with no restrictions on the amount of minutes recorded or stored.

Once you record your calls with Dubber, you get access to our Voice Intelligence Cloud – fully transcribing every single call and enriching call transcripts with detailed information about caller sentiment and tone – even identifying seven different emotions. This data opens up the potential for businesses to gain valuable insights from their voice data, search for calls by keyword, and automate processes based on what was said during a phone call.

Try out Dubber call recording and voice AI for free

To ease the transition to the cloud, we are offering free recording migration to all MediaSense users as well as free call recording for the first 90 days. Make sure you don’t lose out on the critical function of recording your calls and contact Dubber to access the free offer.

We offer three plans to suit your call recording requirements, along with increased support services. You can stack as many licenses as you need, there are no minimums required. Each license comes with unlimited recording minutes, and unlimited storage – making it perfect for compliance with industry regulations.

Want to know more? Learn about migrating from MediaSense.

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