The digital workforce is an increasing reality for enterprises, and now is the time to move from on-premise unified communications solutions to cloud-based UCaaS. Future cloud unified communications offerings will have enhanced features, including dashboards and analytics.
According to Gartner, by 2021 90% of IT leaders will not purchase new on-premise unified communications infrastructure1. With UCaaS solutions providing the same, or better, functionality; such as voice, meeting and messaging services, as well as unified clients and integrations, the only change is the delivery method. Cloud deployments of communications services removes the need for on-premise equipment, and the associated investment of time and money required.
Our call recording and voice AI services are designed to integrate with UCaaS solutions, while our cloud platform has been specifically architectured in order to provide secure, scalable storage that is flexible enough to adapt to the needs of an enterprise.
Moving to the cloud is a huge step on the journey to digital transformation. By removing the restrictions of physical hardware, enterprises increase their potential to disrupt their industries and expand their horizons. Cloud communications enable expansion; not just in size, but also in location. Cloud storage can scale alongside the growth of an organisation, with no worries of ever running out of space, while deployment through global data centres means new locations can be added easily.
The cloud also facilitates agility: with a faster speed of innovation, businesses are able to quickly react to trends and capitalise on new opportunities with faster deployment of communication services.
With our open API, data from recorded calls can be integrated into business tools. It’s even possible to manage our services through existing systems, meaning one less application open on a desktop. Visit our API page to find further information on what our API can do.
If you want to learn more about how a move to the cloud can help your business get ahead of the competition, get in touch with one of our team.
1Gartner (2018) Magic Quadrant for Unified Communications as a Service Worldwide.
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