Why dual-stream recording in MS Teams is critical to meeting compliance mandates
16 May 2022
Who said what? Dual-stream recording on MS Teams is a way to end not knowing - critical for hitting compliance mandates within organisations. When dual-stream recording is switched on, call recording quality goes up.
Benefit: More accurate transcriptions, leading to better conversational intelligence insights
Benefit: Discrete record of who said what, even when both parties are talking at once
When a conversation happens on Microsoft Teams - whether it is a Teams-native platform conversation, or an Operator Connect call via Microsoft Teams Calling with PSTN integration - dual-stream recording can be your default option with Dubber.
How dual-stream recording for Microsoft Teams works on Dubber
Dubber’s dual-stream recording on Microsoft Teams records two audio separate streams - one for the host, one for the participant - in stereo recording.
On calls with more than two participants, the host speaker is recorded on one channel, with the other participants on the second channel.
In Dubber transcripts, the recording is then broken down to show the host as Speaker One (Left) and the participant as Speaker Two (Right). This also aids in transcription accuracy. When replaying recordings in their audio form, the host or speaker one will be reflected in the left headset channel and the participant or speaker two will be reflected in the right headset channel.
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Why dual-stream recording is critical for compliance
In compliance activities, it is imperative that internal speakers’ words are captured succinctly, and always extracted as that person. Speaker identification through AI, such as in our Notes by Dubber application, is a handy tool, however for absolute knowledge of who said what, without the chance of misidentification, a dual-stream capture provides immutable proof. This also eliminates cross-talk, which can confound understanding and recall.
Example case: ASIC’s Best Interests Duty RG 273 obligations
Under ASIC’s Best Interests Duty RG 273 obligations, mortgage brokers must be acting in the best interests of the customer at all times. With Dubber, dual-stream recording can ensure the broker’s conversations are recorded and transcribed with full attribution and separation, plus stored and recalled for as long as is necessary.
Example case: FINRA Rule 3110. Supervision
Under FINRA Rule 3110, a system must be set up to supervise associated persons for compliance with applicable securities laws and regulations. This includes “review of securities transactions that are reasonably designed to identify trades that may violate the provisions of the Exchange Act, the rules thereunder, or FINRA rules prohibiting insider trading and manipulative and deceptive device.” By using Dubber’s dual-stream recording, this makes it easy to instantly review and recall conversations, even based on keywords or particular people.
Try dual-stream recording on Microsoft Teams to meet compliance mandates
Dual-stream recording is available now on MS Teams. Head to Microsoft’s AppSouce to get Dubber Unified Call Recording for Microsoft Teams or download our guide: How to ensure compliance on Microsoft Teams.
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Dubber Expands Microsoft Teams Capabilities with Video Capture and Advanced Recording Controls
- Most advanced, compliant recording & conversational intelligence solution for MS Teams - Significantly enhances revenue, retention and differentiation potential of MS Teams for Service Providers
28 February 2022