Your customers know what they want. Are you listening?

A wealth of data is locked in the conversations your business is having with customers. Conversational intelligence is the key to unlocking that wealth so you can differentiate your business in the market, boost revenue and retain customers.

Voice recording helps Australian Refrigeration Council understand & improve customer relationships

The Australian Refrigeration Council turned to Dubber for better staff training, to monitor the quality of contact centre calls and collect the evidence it needs to deal with abusive calls.

How Well Equipped Are Enterprises Today To Harness Conversational Data Sets?

We’ve come a long way from just analysing revenue and spend. There’s now the opportunity - and business imperative - to look at all business data. And what greater goldmine of information than the conversations within your business, with your partners, with your customers, and with the public?

6 Ways to Improve Sales with Voice Intelligence

The use of artificial intelligence in sales has been increasing in popularity as it facilitates customer service or sales professionals to concentrate on more important work, as machines do the ‘busy work’.

Roadmap 2025: 3 Key Strategic Rollout Goals for Conversational Intelligence in Business

“By 2025, 75% of conversations at work will be recorded and analyzed, enabling the discovery of added organizational value or risk.”

Meet Our New CTO: Steve Willson

There’s a new Chief Technology Officer at Dubber! Introducing Steve Willson. Fresh from his time as CTO of Great Southern Bank, Australia’s largest customer-owned bank, Steve Willson has joined Dubber to guide our industry-leading technology and key technical relationships.

Answering the AML & KYC Challenge with Conversational AI

New ways of communicating and ever-increasing digital transactions generate even greater data sets making surveillance and compliance monitoring a must for leaders.