Microsoft has taken another major step in modernizing how organizations engage with customers by bringing together communications and contact center capabilities in a more unified, scalable way.
With the announcement of Teams Phone extensibility for Dynamics 365 Contact Center, businesses can now deliver seamless, high-quality customer experiences using the same platform they rely on internally.
Traditionally, contact centers (CCaaS) and internal business communications (UCaaS) have been kept separate, powered by different technologies and managed by different teams. This could mean inefficiencies, extra infrastructure, integration issues, and missed opportunities to capture voice insights across conversations. With Microsoft’s latest announcement, the entire organization, from back office to frontline representatives, can operate on a single, unified, and cloud-native platform.
What This Means for Dubber, Our Partners, and Customers
We’ve always believed that every conversation holds hidden value and now, with the convergence of UCaaS and CCaaS inside Microsoft’s ecosystem, it becomes even more accessible. As a trusted Microsoft partner and leading platform for voice intelligence, we’re positioned to help customers find that value across every part of their business, with smarter compliance, seamless user experiences, and powerful insights from every conversation.
With Teams Phone extensibility for Dynamics 365 Contact Center now available, businesses can use Dubber to record and analyse conversations from both contact center agents and internal Teams users. It’s fully compliant, works natively with Microsoft Teams, and supports all telephony models including Calling Plans, Direct Routing and Operator Connect.
Additionally, Dubber is immediately available in the Microsoft Commercial Marketplace, making it easier than ever to deploy and scale our solution. Customers can also leverage their Microsoft Azure Consumption Commitment (MACC) to purchase Dubber licenses, simplifying procurement and maximising the value of their existing Microsoft investments for advanced voice intelligence.
To learn more or for any questions, email us at contactus@dubber.net.
Read the full article from Microsoft: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/09/03/teams-phone-extensibility-for-dynamics-365-contact-center-generally-available/