Blog Post

Microsoft has taken another major step in modernizing how organizations engage with customers by bringing together communications and contact center capabilities in a more unified, scalable way.  

With the announcement of Teams Phone extensibility for Dynamics 365 Contact Center, businesses can now deliver seamless, high-quality customer experiences using the same platform they rely on internally. 

Traditionally, contact centers (CCaaS) and internal business communications (UCaaS) have been kept separate, powered by different technologies and managed by different teams. This could mean inefficiencies, extra infrastructure, integration issues, and missed opportunities to capture voice insights across conversations. With Microsoft’s latest announcement, the entire organization, from back office to frontline representatives, can operate on a single, unified, and cloud-native platform. 

What This Means for Dubber, Our Partners, and Customers 

We’ve always believed that every conversation holds hidden value and now, with the convergence of UCaaS and CCaaS inside Microsoft’s ecosystem, it becomes even more accessible. As a trusted Microsoft partner and leading platform for voice intelligence, we’re positioned to help customers find that value across every part of their business, with smarter compliance, seamless user experiences, and powerful insights from every conversation. 

With Teams Phone extensibility for Dynamics 365 Contact Center now available, businesses can use Dubber to record and analyse conversations from both contact center agents and internal Teams users. It’s fully compliant, works natively with Microsoft Teams, and supports all telephony models including Calling Plans, Direct Routing and Operator Connect.  

Additionally, Dubber is immediately available in the Microsoft Commercial Marketplace, making it easier than ever to deploy and scale our solution. Customers can also leverage their Microsoft Azure Consumption Commitment (MACC) to purchase Dubber licenses, simplifying procurement and maximising the value of their existing Microsoft investments for advanced voice intelligence.  

To learn more or for any questions, email us at contactus@dubber.net.  

Read the full article from Microsoft: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/09/03/teams-phone-extensibility-for-dynamics-365-contact-center-generally-available/ 

Last week, sellers across the channel joined NUWAVE Communications and Dubber for a webinar focused on finding new revenue streams and delivering greater customer value through powerful voice intelligence.  As trusted innovators in cloud communications and voice data intelligence, NUWAVE and Dubber are reshaping how partners sell, differentiate, and grow in an increasingly competitive UC market.  

During the session, Adrian Di Pietrantonio, Co-Founder & EVP, Global Strategy & Growth at Dubber, and Travis Burris, Vice President of Global Channels and Alliances at NUWAVE Communications, shared how our partnership is delivering high-value, ready-to-sell solutions that capture and analyze conversations across platforms like Teams, Webex, and Zoom. Dubber’s voice intelligence is fully integrated across these multi-UC platforms and can be easily provisioned via NUWAVE’s iPILOT, ensuring seamless, efficient deployment for partners. 

By turning voice into structured, compliant, AI-enriched data, sellers now have a way to offer customers something different: actionable insights, automated compliance, and real business intelligence embedded directly into the platforms they’re already using.  

When partners are empowered and equipped with these capabilities, they can find new revenue streams with minimal complexity through intuitive, ready-to-deploy solutions that solve real business problems and drive increased customer engagement and growth. 

This is how data becomes demand.  

If you’d like a copy of the full webinar recording or want to explore how to activate Dubber through NUWAVE’s iPILOT plaform, contact us here.

Dubber is excited to be sponsoring WebexOne 2025! As a proud Cisco partner and the leading platform for Voice Intelligence, join us at Booth B11 where we will be showcasing how together Dubber and Webex are working to bring even more AI-powered capabilities to Webex Calling.   

How Dubber and Webex Calling Work Together

With over 16 million users worldwide, Webex Calling is transforming how businesses communicate, and Dubber is supporting this.  

Dubber is embedded into Webex Calling and once enabled, every spoken word is automatically analysed, structured, and made accessible in ways that create real and immediate business value: 

• Real-time transcription and sentiment analysis 
• Automated compliance for regulated industries 
• Coaching and performance insights for contact centres 
• Customer experience trends and dispute resolution  
• Zero infrastructure, Dubber is native to Webex 

With a powerful, secure and compliant platform, we guarantee that your conversations are captured, retained, and auditable with region-specific policies, access controls, and security. Our intelligence works effortlessly in the background, allowing your business to focus on growth and customer experience by revealing the patterns, emotions, and risks within every interaction.  

Built into Webex with zero infrastructure required, Dubber is provisioned directly from Control Hub, activated per user or group, and instantly begins capturing and analysing conversations across your Webex Calling environment.  

Whether your focus is sales intelligence, customer intelligence, or employee performance, we are helping businesses find more value in voice.  

Let us show you how!

Visit us at WebexOne 2025 at Booth B11 from 29 September-1 October.  

See a demo, explore what’s coming next, and talk to our team about how Dubber can start delivering immediate value.

Want to book in time with the team? Email us at cisco@dubber.net

In a recent episode of The AI Edge Podcast, Michael Weeding, Global Director of Product at Dubber, sat down with Tony Spelde, CTO of Microsoft’s Asia Digital Natives Team, to discuss how together we’re redefining the future of voice and conversation data with powerful and responsible AI. 

Dubber’s AI-powered Moments technology is revolutionising the way businesses find value in everyday interactions. Unlike traditional solutions that focus on productivity metrics, Michael explains how our technology focuses on capturing and analysing key moments within conversations. Businesses gain more than just data, they capture real-time insights from voice, chat, and messaging conversations across platforms like Microsoft Teams to drive improvements in sales, customer experiences, and employee wellbeing.  

The conversation also discusses our partnerships with Microsoft Teams and Azure, and how responsible AI principles are built into our technology, ensuring the insights businesses rely on are traceable, actionable, and compliant with evolving regulations.

Looking ahead, Michael shares Dubber’s vision of scaling the solution and expanding our integrations with platforms such as Microsoft Copilot to support more businesses extracting meaningful insights. 

Listen to the full conversation:

This week at Dubber, we reached an exciting milestone worth celebrating. 

Over the past year, the number of calls processed on Dubber’s global AI platform has more than doubled. This growth is a reflection of the increasing trust our Partners and their customers around the world have in our solutions.

At the heart of this achievement is something simple but powerful: helping real people, not bots, deliver better service. Every day, our Sales & Customer Experience Insights are enabling and empowering frontline teams to understand their customers more deeply, respond with empathy, and build stronger connections that drive loyalty and business performance.

For us, this milestone isn’t just about scale, it’s about impact. Doubling call processing means doubling the opportunities to improve conversations, strengthen relationships, and transform the way businesses serve their customers.

And we’re only just getting started. With our talented AI Product team driving new capabilities set to roll out soon, our entire team is focused on accelerating this impact even further, giving businesses smarter tools, deeper insights, and the confidence to put people at the centre of every interaction.

A huge thank you to our customers, partners, and team who made this possible. Here’s to doubling down on the future of conversation intelligence.

For any questions or more information about Dubber’s AI platform, connect with us here contactus@dubber.net

Dubber is changing the way businesses accept payments by turning voice communications into secure and trusted payment channels that customers can rely on. 

As eCommerce and digital checkouts advance, traditional phone payments can be inefficient, insecure, or non-compliant in many organisations. By enabling compliant and real-time transactions within conversations, Dubber turns voice into a trusted, intelligent payment channel across networks, platforms, and regions. 

The Problem with Traditional Phone Payments

• Manual processes expose sensitive card details to risk
• IVRs and redirects frustrate customers and slow transactions
• Compliance (like PCI DSS) becomes expensive and complex
• Payment data is siloed from business systems

The Dubber Solution 

Dubber Payments empowers businesses to accept payments directly within live conversations, on calls, video meetings, and across telecommunication networks. It’s a fully PCI-compliant solution that works across platforms like Microsoft Teams and Webex Calling, without exposing sensitive payment information to agents or internal systems. 

We offer three secure and compliant payment methods:

• Agent Pay: Collect payment details during calls without interrupting the conversation or putting customers on hold, using a safe and automated process. 

• Pay-By-Link: Send customers a payment link via SMS, email, or directly on a webchat session, with extra protection through customer security authentication.  

• IVR (Interactive Voice Response) Assist: Integrates with existing IVR platforms to capture and protect payment card data entering the business environment, using the same secure integration with the payment service provider as the agent pay service. It works in touch tone and speech enabled modes, without the need to switch vendors or go through costly system changes.

To further protect sensitive data, Dubber’s AI-powered redaction technology automatically removes payment details (such as card numbers, CVVs, and personally identifiable information) from call recordings and transcripts for increased privacy and compliance.

Whether businesses are handling payments in contact centers, on-site or with remote teams, Dubber Payments improves transaction efficiency and builds greater customer trust.

If you have any questions or would like to learn more about Dubbers Payments, connect with us at contactus@dubber.net.

Please note that Dubber Payments is currently only available in the UK.

Dubber Moments, powered by advanced and patented AI, transforms every conversation into immediate and actionable insights that help teams perform at their best. Whether you’re leading people, making sales, or supporting customers, Dubber turns voice data into valuable intelligence that drives organisation-wide growth and success. 

Here’s how three different roles are using Dubber Moments: 

1. Chief People Officer: Protect Employees and Customers

As ESG policies shape corporate responsibility, companies are focusing on employee wellbeing and respectful customer interactions. With Dubber, they can automatically detect abusive or harmful language in real-time. This empowers HR and People teams to respond to incidents quickly, support employees effectively, and build a culture of safety and accountability, all while meeting compliance requirements. 

Dubber Moment: Abuse

2. Chief Revenue Officer: Improve Sales Performance

Sales leaders have a clear need to invest in initiatives that improve the effectiveness and efficiency of their teams in reaching sales goals and targets. Dubber helps them understand what closes deals and where opportunities are being lost, giving them the clarity to act with confidence. By identifying the key moments, phrases, and behaviours that lead to a successful close across every sales rep and call, leaders can replicate best strategies, improve training and coaching, measure performance, and increase conversion rates and revenue.

Dubber Moment: Sales Close

3. Head of Customer Service: Easily Resolve Complaints 

Effectively capturing and addressing complaints heard by customer service teams is important for delivering exceptional service that protects brand reputation and customer loyalty. Dubber automatically identifies and categorises complaint topics and trends across every call, providing real-time insight into challenges customers face. This gives teams the ability to resolve complaints faster and reduce back-up, but also to find underlying product or service issues. By acting on these insights, businesses can improve their offerings and strengthen the overall customer experience to build lasting relationships.

Dubber Moment: Complaints

Have questions or want to see Dubber Moments in action? Get in touch with us here: contactus@dubber.net. 

Cisco’s Webex Calling already offers a secure, reliable, and scalable platform for businesses to connect. However, when paired with Dubber, it becomes a powerful tool to generate and utilize actionable insights from every voice, video, and chat conversation.

Together, we’re changing how financial services (and other regulated industries) engage with clients and manage operations. Dubber’s cloud-native and scalable solution is integrated seamlessly with Cisco Webex Calling, providing an all-in-one way for organizations to capture and analyze every interaction in real-time to strengthen client interactions, meet regulatory adherence, and improve efficiencies. 

Dubber’s Value for Webex Calling Users in Financial Services 

Ensure Regulatory Compliance: Automatically capture and store all client interactions to meet critical financial regulations and simplify audits. 

Real-time Risk Mitigation: Instantly flag and action non-compliant behaviors, such as unsuitable product recommendations or misleading statements. 

Generate Revenue: Identify upselling and cross-selling opportunities during client conversations.

Strengthen Client Trust and Satisfaction: Address client concerns by understanding sentiment and key issues for a more personalized service experience. 

Want to learn how financial services can deliver exceptional value in an increasingly complex regulatory landscape?

Join our upcoming webinar on Tuesday 22nd July, 2025 to see how Cisco’s Webex Calling and Dubber are revolutionizing compliance and operations for financial services and beyond. 

Register for the webinar here

For any questions contact us here: contactus@dubber.net. 

Smart, secure, and insightful communications help deliver exceptional service for businesses and their valued customers. At Dubber, we are redefining how industries engage with the people they serve by capturing and analysing conversations in real time to provide powerful opportunities to improve service, build trust, and gain a competitive edge.

3 Ways Dubber is Transforming the Customer Experience: 

Better Care for Healthcare Patients 

In healthcare, clear and compliant communication can be the difference between a positive outcome and a mistake. It’s not just about operational efficiency, but protecting patients and ensuring they feel heard, understood and safe. 

The result? Healthcare professionals can review details and reduce miscommunication, for more accurate and personalised care, stronger patient trust, improved health outcomes. 

Building Trust and Transparency in Financial Services

Clients expect transparency, security, and professionalism at every touchpoint in financial services. With Dubber, firms can automatically capture and store calls, video meetings, and messages across all platforms, creating a complete, compliant record of every interaction. 

The result? Strengthened client trust through a clear commitment to accountability, leading to stronger relationships and better alignment of products and services with their needs.

Personalisation at Scale in Retail

Dubber gives retailers access to rich insights from real customer conversations, helping teams deliver personalised experiences. By capturing interactions across voice and digital channels, businesses can identify patterns, preferences, and pain points in real time. This allows for faster resolutions, more relevant recommendations, and a tailored customer experience. 

The result? Stronger customer satisfaction, increased loyalty, repeat business, and a competitive edge in a saturated market.

Regardless of industry, Dubber supports communications to become an opportunity to listen better, act smarter, and deliver more value to customers. 

For any questions, contact us here: contactus@dubber.net 

With the professional services industry such as legal, consulting and accounting firms heavily trading on expertise and knowledge, success and business growth can depend on leveraging every conversation. Dubber is supporting these firms to capture interactions and, using advanced and powerful AI, turn them into immediate, actionable and measurable business insights. 

Protect Revenue Growth 

Dubber provides an indisputable record of client conversations that helps firms make sure billable time is accurately captured and disputes are quickly resolved. 

By keeping track of all interactions, businesses can reduce revenue leakage, find missed sales opportunities, ensure advice or product offerings are tailored to each client’s needs, and strengthen financial performance to position themselves for sustained business growth. 

Minimise Compliance Risk 

Professional services operate under strict regulatory requirements, and Dubber helps minimise the risk of non-compliance by ensuring every conversation is securely stored in line with industry-specific regulations and global data standards.

By recording calls, video meetings, and messages, in a compliant, searchable format, we make it easy to retrieve audit-ready records for compliance reviews, accelerate dispute resolution and lower the risk of penalties and reputational damage. 

Improve Client Trust and Retention 

Clear and documented conversations build client confidence and reduce misunderstandings. By automatically tracking commitments, identifying missed actions, and providing proactive follow-up, firms can improve accountability and deliver a consistent client experience that drives satisfaction and long-term loyalty. 

Spend less time documenting and more time delivering exceptional client outcomes. To learn more, contact us here: contactus@dubber.net 

Helping Businesses Realise the Power of AI

The real challenge for businesses today? Unlocking the true value of embedding AI into their day-to-day. That’s why we created Trends, it’s like a tasting plate for conversation intelligence, giving our partners an easy way to showcase just how much insight can be uncovered from everyday conversations.

The response has been incredible, so much so that we’re now adding even more to the smorgasbord of value! When you add Trends to Dubber Recording, you now also get conversation summaries and sentiment insights on the house. More value, more flavour, more reasons to dig in and a better chance of driving upsell to higher value products and increased revenue.

Key Features of Dubber Recording + Trends:

Conversation Summary

Our AI automatically summarises your conversations, making it easy to quickly grasp the key points and understand what matters most. 

Transcription

Get complete visibility with a full, searchable transcript of the entire conversation.

Highlights

Reveal key business trends across all conversations with powerful insights from one of our Dubber Moments. 

Working closely with our partners, we’ve brought this to market to make conversation intelligence available to businesses of any size. And it’s working, we are seeing strong uptake, as global teams are using Dubber Trends to respond faster, make informed decisions, and find new revenue opportunities. 

With our initiative Trends dashboard, businesses gain real-time visibility into customer sentiment shifts, complaint spikes, and underperforming sales calls enabling them to act immediately, accordingly, and with confidence to drive better results. By continuously adding more value into our solutions, we’re helping businesses grow with tools that are easy to use, scalable and support smarter operations for better outcomes. 

Dubber Recording + Trends gives visibility into business conversations that drive action. To learn about the value we can bring to your business or to request a demo from our team, contact us here: contactus@dubber.net 

We’re excited to announce that Stacey Terrazas, Vice President of Sales, Americas, and a driving force in Dubber’s global partner strategy, has been named on the 2025 CRN Women of the Channel list. This annual and prestigious list by CRN celebrates influential women across the IT channel landscape who are shaping the future of the industry through innovation, leadership, and commitment to excellence.

Stacey’s leadership has played a key role in strengthening Dubber’s sales and channel ecosystem and accelerating the growth of our call recording and voice intelligence solutions. Her strategic vision and passion for enabling partners has helped expand Dubber for service providers and enterprises across industries, empowering them with business intelligence for compliance, operational efficiency and organizational growth. From driving scalable partner programs to leading high-performing teams and deepening channel engagement, Stacey continues to drive impact and sales excellence at Dubber.

“I’m honored to be recognized alongside such inspiring women who are shaping the channel and redefining leadership in Technology. At Dubber, I’ve had the opportunity to collaborate with teams and partners who are equally dedicated to using voice data to achieve significant business results. This recognition is a reflection of that shared success and a reminder of the importance of creating more opportunities for women in sales and leadership roles.”

– Stacey Terrazas

Congratulations Stacey, and thank you for all of your hard work, we are proud to celebrate this with you.

The 2025 Women of the Channel will be featured in the June issue of CRN Magazine, with online coverage at www.CRN.com/WOTC.