Search
close-icon

Search dubber.net

All Article / Blogs & News / Unlock the power of conversations with AI
Tagged:

Press Release

Dubber Moments Wins CogX Award for Best AI Product in Telecom

Dubber Moments Wins CogX Award for Best AI Product in Telecom

News and announcements Press Release

Dubber Corporation Limited (ASX: DUB), the global leader in conversation intelligence, has been awarded “Best AI Product in Telecom” for Dubber Moments, its revolutionary voice AI solution, at the prestigious CogX Awards in London.

The CogX Festival is the world’s largest gathering of CEOs, entrepreneurs, academics, artists, activists and policy makers working together to address the biggest questions, achievements and challenges of the influential technologies shaping our future. The awards ‘celebrate change makers and innovators impacting our world in the last 12 months, those innovators, visionaries, and change makers who are helping us get the next ten years right,’ and are voted on by independent global industry leaders.

Dubber Moments Takes The Prize for “Best AI Product in Telecom”

The recognition of Dubber Moments as a best-in-class AI product is testament to its potential to reshape communication experiences. As a trained AI service, Dubber Moments offers a revolution for communication service providers by unlocking the vast amounts of voice data traversing their networks and providing out-of-the-box insights for their customers.

Powered by advanced artificial intelligence and natural language processing capabilities, Dubber Moments analyses conversations to pinpoint pivotal moments based on contextual understanding. Actions, complaints, and a variety of additional conversational points can be automatically detected and flagged for action. By identifying these critical segments, Dubber Moments generates immediately relevant insights from voice data.

Rather than simple transcripts, end users and businesses can now enjoy actionable intelligence from every conversation. This has implications for any service provider or business seeking to unlock added insight from their conversations, without the need for large in-house AI budgets and teams. Dubber Moments is connected to the largest service provider networks across the world and empowers them to deliver innovation and differentiation within their offerings.

“We are thrilled to be honoured by CogX for our advancements in delivering AI innovation that has the ability to have significant impact for the telecommunications sector,” said Steve McGovern, CEO of Dubber. “Dubber Moments highlights our vision of turning the communications across Service Provider networks into usable data which can then be elevated into Conversation Intelligence products providing game changing value for Service Providers and their customers. ”

Revolutionising Comms

Dubber’s Platform is uniquely designed to capture communications data, at scale, across Service Provider networks and Dubber Moments has the potential to revolutionise the communications industry by creating and delivering content directly from that data with endless user applications.

Dubber Moments can be packaged either as a network feature, embedded and standardised within a telecommunications offering, or as specific insights across an entire business. In either case, Dubber Moments delivers value previously unattainable directly from the network.

The company invested heavily in advanced AI engineering to develop the Dubber platform and the growing Dubber Moments product suite. “We believe that individuals and businesses will have enhanced expectation levels regarding their communications experiences and, for a Service Provider, AI is no longer a nice-to-have – it’s a competitive necessity,” said McGovern. “We are committed to pushing the boundaries of conversation intelligence, empowering individuals and organisations with insights that enable smarter and elevated decisions.”

Looking ahead, as part of the continuing evolution of Dubber Moments, near term future product releases will help organisations improve customer experiences, boost team performance, address employee wellbeing and enhance employee engagement.

aleksandra.domagala@dubber.net | 13 Sep 2023
Dubber now transactable on Microsoft Commercial Marketplace after recently achieving Azure IP Co-Sell Incentive Status

Dubber now transactable on Microsoft Commercial Marketplace after recently achieving Azure IP Co-Sell Incentive Status

Blog Post Press Release

Dubber’s leading conversation capture and intelligence solutions can now be purchased by customers and partners directly through the Microsoft Commercial Marketplace, which includes

the Azure Marketplace and Microsoft Appsource. The marketplace connects to over 4 million monthly active shoppers and more than 90,000 CSP (Cloud Solution Providers) globally.

This follows Dubber’s recent achievement of Azure IP Co-Sell Incentive Status– a collaborative agreement that enables Dubber to work directly with Microsoft sales teams and Microsoft partners on joint selling opportunities.

These two major milestones demonstrate the important and strengthening relationship between Dubber and Microsoft. The accomplishment also reflects Dubber’s continued commitment and focus on driving Azure consumption and becoming the leading compliant Microsoft Teams capture and insights solution in 2023.

Together, Dubber and Microsoft are enabling partners and their customers access to a conversational capture and intelligence platform that is Microsoft certified and ensures compliance with all major global communications regulations.

Microsoft Commercial Marketplace Transactable

There are four Dubber products available on the Commercial Marketplace: Dubber Recording (available via select partners), Dubber Unified Capture, Dubber Insights, and Notes Pro by Dubber. These solutions enable organisations to unlock the potential of every conversation and deliver critical business insights for compliance, CX, dispute resolution, productivity, coaching and more. For Service providers looking to transact through the marketplace, this solution allows a secure and rapid path to differentiation and revenue.

What does this mean for customers?

Dubber is “Azure benefit eligible” which means that eligible end customers can use purchases of Dubber to contribute towards their Microsoft Azure consumption commitments (MACC).

What does this mean for partners?

Resellers and communication service providers (Microsoft Cloud Partners) can benefit from a simple transaction and payment process, including guaranteed on-time payment by Microsoft. By transacting Dubber in the marketplace, resellers may also receive additional opportunities with Microsoft managed customers.

Additionally, communications service providers can take advantage of a zero cost and expedited means of transacting Dubber sales without having to “productise” the solutions.

About the Azure Marketplace:

The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.

Want to learn more?

Visit Dubber on Microsoft Appsource
Visit Dubber on Azure Marketplace

chloe.sawle@dubber.net | 15 Feb 2023
Virgin Media O2 Business and Dubber Extend Strategic Partnership

Virgin Media O2 Business and Dubber Extend Strategic Partnership

Press Release
  • Expanded mobile recording capabilities from Virgin Media O2’s network now available to small to medium-sized business (SMB) and public service sector customers
  • Significantly extends the existing relationship where Dubber is the Mobile recording service for enterprise customers
  • Unified recording and intelligence ties in mobile, Microsoft Teams, Cisco, and Zoom with transcription and sentiment analysis using AI
  • Intelligent call recording and Dubber AI switch on immediately to deliver value across compliance, customer, people, and sales

Melbourne, Australia and LONDON – 15 February 2023 – Dubber Corporation Limited (ASX: DUB), the leading unified recording and intelligence platform for service providers and their customers globally, has significantly expanded its partnership capability with Virgin Media O2 Business giving customers an increased range of mobile recording services and access to connected systems via one platform, provided over Virgin Media O2’s network.

Virgin Media O2 is one of the UK’s largest telecommunications service providers with more than 47 million UK connections across broadband, mobile, TV and home phone, and passes 16 million premises with its own fixed network. This expanded partnership, which transitions Dubber from a vendor to a strategic partner for unified recording and intelligence, will provide Virgin Media O2 Business customers with access to the full Dubber product suite.

Customers will benefit from additional services ranging from AI-enabled transcription to sentiment analysis, with support for platforms including: Cisco Webex (CSCO), Microsoft Teams (MSFT) and Zoom (ZM)enabling customers to host and track recordings across a range of systems through a single, secure platform. Expanding on these benefits, the Dubber product suite provides intelligent features to support businesses in meeting client needs. This goes beyond traditional transcription services to provide sentiment analysis of secure and consensual recordings; features that can be used by businesses to support a range of purposes including customer service and dispute resolution to regulatory compliance, sales automation and intelligence, productivity, and employee training.

Dubber and Virgin Media O2 Business’s partnership will enable customers to unlock the potential of every conversation across mobile and unified communications. Last year, Gartner predicted that ‘in 2025, 75% of conversations at work will be recorded and analysed’ enabling businesses across all industries to discover added organisational value. Dubber is ahead of the curve with tasks such as compliance, workplace engagement and training all being answered through a service-native solution that switches on with a click.

Andrew Halliwell, Product Director, Virgin Media O2 said:

“This expanded partnership creates new opportunities for our long-term relationship with Dubber and extends a wider range of services to our customers. The Dubber product suite coupled with Virgin Media O2’s mobile and broadband network will provide our SMB and public sector customers with greater mobile recording insights in one place, enabling them to make more informed decisions to address their productivity, compliance and intelligence needs.”

Steve McGovern, CEO, Dubber:

“Today’s announcement is a testament to the strength of the partnership between Dubber and Virgin Media O2 and our shared vision for a fully automated and self-service cloud solution. Addressing unified recording and intelligence on both mobile and UC networks unlocks a significant addressable market for both Dubber and VMO2 – enabling more conversations than ever before to be tapped for insights. We look forward to continuing to work closely with VMO2 to deliver greater value to their users as we develop the next generation of unified recording services together.”

 ENDS 

About Dubber:

Dubber enables Service Providers to unlock the potential of the network – turning every conversation into an exponential source of value for differentiated innovation, retention and revenue. Listed on the ASX, Dubber is the clear market leader in conversational intelligence and unified recording – embedded at the heart of over 175 service provider networks.

For more information, please visit Dubber at www.dubber.net

About Virgin Media O2

Virgin Media O2 launched on 1 June 2021, combining the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely-available broadband speeds. It is a customer-first organisation that brings a range of connectivity services together in one place with a clear mission: to upgrade the nation. Virgin Media O2 is the corporate brand of the 50:50 joint venture between Liberty Global and Telefónica SA, and one of the UK’s largest businesses.

The company has 47 million UK connections across broadband, mobile, TV and home phone. Its own fixed network currently passes 16.0 million premises alongside a mobile network that covers 99% of the nation’s population with 4G, and more than 800 towns and cities with 5G services targeting 50% population coverage in 2023.

For more information, contact:

Investors & Media
VMO2
Leia Karam
leia.karam@virginmediao2.co.uk
+44 (0)7478 693 445

Dubber
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

Dubber EMEA
Stephanie Forrest
Stephanie@wearetfd.com
+44 7917 695 755

chloe.sawle@dubber.net | 14 Feb 2023
Vodafone Selects Dubber for UK & Europe Mobile Networks

Vodafone Selects Dubber for UK & Europe Mobile Networks

Press Release
  • Comprehensive agreement framework with Vodafone Group
  • Dubber released on Vodafone mobile networks targeting business customers of Vodafone initially in the UK and Germany
  • Transition of existing Mobile Recording subscribers to the Dubber Platform commenced
  • All of Dubber’s existing Unified Recording feeds will be available to Vodafone business
    customers (including Cisco Webex, Microsoft Teams and RingCentral)

Melbourne, Australia and LONDON – 1 December 2022 — Dubber Corporation Limited
(ASX: DUB), the leading conversational intelligence and unified recording platform for service providers and their customers globally, has reached an agreement with Vodafone Group Plc to offer recording and AI services directly from Vodafone mobile networks, targeting Vodafone business customers initially in the UK and Germany.

Vodafone will capitalise on Dubber’s platform and alignment to a Service Provider’s method to market, to enable Vodafone to seamlessly deliver recording and conversational AI capabilities across Mobile and Unified Communication services (including Cisco Webex, Microsoft Teams and RingCentral) across multiple European markets. A single view of conversations with end users across fixed and mobile networks will also deliver new personalised services and provide better customer experience.

Work has commenced to migrate Vodafone’s existing mobile recording customer base to an improved service on the Dubber platform and the companies will jointly explore new commercial opportunities to deliver additional Dubber services to Vodafone customers.

Barry McSorley, Head of Unified Communications and Platforms, Vodafone, said: “We are drawing on the strength of our geographical presence coupled with Dubber’s market-leading platform to help our business customers transform their interactions with end-users. Greater data insights and enhanced compliance across multiple markets with a common, advanced hosted recording service, enables our business customers to expand and improve customer trust and loyalty with their own customers.”

Steve McGovern, CEO, Dubber, said: “Vodafone is a very important relationship for Dubber and we are pleased to partner with them in Europe to support the needs of their business customers with unified recording and conversational AI directly from the Vodafone mobile network.”

“Dubber is about cost benefits, technology advantage and speed of provisioning and this will enable Vodafone to expand its existing recording subscriber base to a broader range of businesses. The calls across the Vodafone network contain an enormous amount of content, and deployment of the Dubber platform will enable an expansive range of differentiated products and services.”

“Dubber and Vodafone have developed a strong co-engineering relationship with cross-company teams working together to plan, design, and develop the next generation of recording supported by a shared vision for a fully automated and self-service cloud solution.”

“Our initiative with Vodafone will deliver accretive revenue for Dubber and a larger addressable market. We look forward to extending our relationship with Vodafone into the future with a platform that will evolve and deliver greater value into the Vodafone network.”

ENDS

About Dubber:

Dubber enables Service Providers to unlock the potential of the network – turning every conversation into an exponential source of value for differentiated innovation, retention, and revenue. Listed on the ASX, Dubber is the clear market leader in conversational intelligence and unified recording – embedded at the heart of over 175 service provider networks.

For more information, please visit Dubber on www.dubber.net

Global Investors & Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

EMEA Media
Annabel Clementson
annabel@wearetfd.com
+44 (0)7951 786 435

For more information from Vodafone Group contact: Media Relations – GroupMedia@vodafone.com

 

About Vodafone:

Unique in its scale as the largest pan-European and African technology communications company, Vodafone transforms the way we live and work through its innovation, technology, connectivity, platforms, products and services.

Vodafone operates mobile and fixed networks in 21 countries, and partners with mobile networks in 48 more. As of 30 June 2022, we had over 300m mobile customers, more than 28m fixed broadband customers and 22m TV customers. Vodafone is a world leader in the Internet of Things (IoT), connecting around 160m devices and platforms.

We have revolutionised fintech in Africa through M-Pesa, which celebrates its 15th anniversary in 2022. It is the region’s largest fintech platform, providing access to financial services for more than 50m people in a secure, affordable and convenient way.

Our purpose is to connect for a better future by using technology to improve lives, digitalise critical sectors and enable inclusive and sustainable digital societies.

We are committed to reducing our environmental impact to reach net zero emissions across our full value chain by 2040, while helping our customers reduce their own carbon emissions by 350m tonnes by 2030. We are driving action to reduce device waste and achieve our target to reuse, resell or recycle 100% of our network waste.

We believe in the power of connectivity and digital services to improve society and economies, partnering with governments to digitalise healthcare, education and agriculture and create cleaner, safer cities. Our products and services support the digitalisation of businesses, particularly small and medium enterprises (SMEs).

Our inclusion for all strategy seeks to ensure no-one is left behind through access to connectivity, digital skills and creating relevant products and services such as access to education, healthcare and finance. We are also committed to developing a diverse and inclusive workforce that reflects the customers and societies we serve.

For more information, please visit www.vodafone.com, follow us on Twitter at @VodafoneGroup or connect with us on LinkedIn at www.linkedin.com/company/vodafone.

chloe.sawle@dubber.net | 30 Nov 2022
Press Release: Dubber Wins “Best Cloud Technology Supplier” Award

Press Release: Dubber Wins “Best Cloud Technology Supplier” Award

Press Release

Melbourne, Australia – 4 May 2022 — Dubber Corporation Limited (ASX: DUB) (Dubber) is pleased to announce that it has been awarded “Cloud Technology Supplier of the Year” by CommsDay, at the CommsDay Summit in Sydney today.

The CommsDay Summit is Australia’s peak service provider event, drawing over 300 delegates and speakers from the service provider industry and government. The summit returned to an in person event this year after a two-year hiatus due to the Covid-19 pandemic. Keynote speakers focussed largely on dynamic industry transition and presentations were provided by Dubber CEO Steve McGovern along with Federal Communications Minister Paul Fletcher, Shadow Communications Minister Michelle Rowland, ACCC commissioner Anna Brakey, TPG Telecom CEO Inaki Berroeta, Vocus CEO Kevin Russell and other key industry executives.

Steve McGovern, CEO, Dubber: “We are delighted to have been selected as the Best Cloud Technology Supplier by CommsDay’s Edison Awards. This award is further recognition of Dubber’s role as a truly global platform that is helping service providers and cloud communications platforms transform the way they think about, and deliver, their services. With leading service providers globally utilizing the Dubber platform, we believe we are uniquely placed to be able to help carriers add value to their network offerings in a completely new way, by taking advantage of the content and conversations that are traversing their networks.”

Dubber’s cloud-native recording and intelligence solution is built to be embedded in telecommunications networks and unified communications solutions globally, unlocking the potential in every conversation with AI-enriched conversational data. The Dubber platform has been adopted by over 170 service providers globally including Telstra, Optus, AT&T and BT.

Grahame Lynch, CommsDay Founder: “Dubber has emerged as a truly underappreciated national treasure: developing an Australian designed call recording cloud solution and successfully exporting that to 170 service providers across the entire world. They are an amazing success story.”


About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation directly from the network. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer recording from virtually any source – turning them into AI-enriched insights for compliance, revenue, customer and people intelligence. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry. Its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors:
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

ANZ Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

EMEA Media
Annabel Clementson
annabel@wearetfd.com
+44 7951 786435

julie.niesen@dubber.net | 03 May 2022
Dubber achieves compliance call recording certification for Microsoft Teams

Dubber achieves compliance call recording certification for Microsoft Teams

Investors News and announcements Press Release Product news

PRESS RELEASE

Dubber achieves compliance call recording certification for Microsoft Teams

Rigorous, in-depth third-party certification process ensures user experience meets all Microsoft-defined quality and security parameters

Melbourne, Australia, and Dallas, Texas, 2 February 2020 — Dubber today announced that it is among the first Unified Cloud Call Recording solutions to achieve compliance call recording certification for Microsoft Teams. To be certified under the Microsoft program, companies are required to submit their solutions for rigorous third-party approved testing for quality assurance, performance within the Microsoft Azure environment, interoperability and compatibility with the Teams user experience, security and compliance, marketing and customer support.

Achieving Teams Certification for the Dubber Unified Call Recording (UCR) solution means service provider partners, channel partners and enterprises are ensured of a trusted solution that has met the highest levels of testing for the Teams platform. Spanning several months of rigorous testing, Dubber’s solution met and, in many instances, exceeded the parameters of the certification process for voice, video, and screen share. As a part of the certification process, Dubber will also be included in the Microsoft AppSource Marketplace for compliance.

“Achieving Microsoft Teams Certification for Compliance is a significant first for Dubber and our partners. Successfully completing this rigorous level of testing, our service provider partners and enterprise users can be confident the Dubber platform will meet their requirements for security and compliance call recording on the Teams environment. The Teams compliance certification is especially significant for our customers in the banking, government, insurance, and financial services environments who are often under legal mandates to record and store call recordings. With Dubber, they can eliminate costly on premises and cap-ex intensive solutions and meet their obligations for Teams users in call center, branch and work-from-home environments simply, easily and with confidence,” said Adrian Di Pietrantonio, EVP, Global Platforms & Partnerships, Dubber.

Mike Ammerlaan, Director, Microsoft 365 Ecosystem at Microsoft Corp. said, “Our partners are an essential part of meeting our customers’ communication and collaboration needs with Microsoft Teams. We are pleased to have Dubber successfully complete the Teams compliance recording certification process. This can help their customers– especially in the financial services sector –stay compliant and meet their call recording obligations for calls placed in Teams.”

Background:

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, productivity and more from any endpoint. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry, its Software as a Service offering removes the need for on premise hardware, ties to specific applications or costly and limited storage.

For more information, please contact:

Investors

Simon Hinsley simon.hinsley@dubber.net +61 (0) 401 809 653

Media

Terry Albersteinterry@navigatecommunication.com.au+61 (0) 458 484 921

claudia.dickinson@dubber.net | 01 Jan 2021