News and announcements

Dubber is changing the way businesses accept payments by turning voice communications into secure and trusted payment channels that customers can rely on. 

As eCommerce and digital checkouts advance, traditional phone payments can be inefficient, insecure, or non-compliant in many organisations. By enabling compliant and real-time transactions within conversations, Dubber turns voice into a trusted, intelligent payment channel across networks, platforms, and regions. 

The Problem with Traditional Phone Payments

• Manual processes expose sensitive card details to risk
• IVRs and redirects frustrate customers and slow transactions
• Compliance (like PCI DSS) becomes expensive and complex
• Payment data is siloed from business systems

The Dubber Solution 

Dubber Payments empowers businesses to accept payments directly within live conversations, on calls, video meetings, and across telecommunication networks. It’s a fully PCI-compliant solution that works across platforms like Microsoft Teams and Webex Calling, without exposing sensitive payment information to agents or internal systems. 

We offer three secure and compliant payment methods:

• Agent Pay: Collect payment details during calls without interrupting the conversation or putting customers on hold, using a safe and automated process. 

• Pay-By-Link: Send customers a payment link via SMS, email, or directly on a webchat session, with extra protection through customer security authentication.  

• IVR (Interactive Voice Response) Assist: Integrates with existing IVR platforms to capture and protect payment card data entering the business environment, using the same secure integration with the payment service provider as the agent pay service. It works in touch tone and speech enabled modes, without the need to switch vendors or go through costly system changes.

To further protect sensitive data, Dubber’s AI-powered redaction technology automatically removes payment details (such as card numbers, CVVs, and personally identifiable information) from call recordings and transcripts for increased privacy and compliance.

Whether businesses are handling payments in contact centers, on-site or with remote teams, Dubber Payments improves transaction efficiency and builds greater customer trust.

If you have any questions or would like to learn more about Dubbers Payments, connect with us at contactus@dubber.net.

Dubber Moments, powered by advanced and patented AI, transforms every conversation into immediate and actionable insights that help teams perform at their best. Whether you’re leading people, making sales, or supporting customers, Dubber turns voice data into valuable intelligence that drives organisation-wide growth and success. 

Here’s how three different roles are using Dubber Moments: 

1. Chief People Officer: Protect Employees and Customers

As ESG policies shape corporate responsibility, companies are focusing on employee wellbeing and respectful customer interactions. With Dubber, they can automatically detect abusive or harmful language in real-time. This empowers HR and People teams to respond to incidents quickly, support employees effectively, and build a culture of safety and accountability, all while meeting compliance requirements. 

Dubber Moment: Abuse

2. Chief Revenue Officer: Improve Sales Performance

Sales leaders have a clear need to invest in initiatives that improve the effectiveness and efficiency of their teams in reaching sales goals and targets. Dubber helps them understand what closes deals and where opportunities are being lost, giving them the clarity to act with confidence. By identifying the key moments, phrases, and behaviours that lead to a successful close across every sales rep and call, leaders can replicate best strategies, improve training and coaching, measure performance, and increase conversion rates and revenue.

Dubber Moment: Sales Close

3. Head of Customer Service: Easily Resolve Complaints 

Effectively capturing and addressing complaints heard by customer service teams is important for delivering exceptional service that protects brand reputation and customer loyalty. Dubber automatically identifies and categorises complaint topics and trends across every call, providing real-time insight into challenges customers face. This gives teams the ability to resolve complaints faster and reduce back-up, but also to find underlying product or service issues. By acting on these insights, businesses can improve their offerings and strengthen the overall customer experience to build lasting relationships.

Dubber Moment: Complaints

Have questions or want to see Dubber Moments in action? Get in touch with us here: contactus@dubber.net. 

Cisco’s Webex Calling already offers a secure, reliable, and scalable platform for businesses to connect. However, when paired with Dubber, it becomes a powerful tool to generate and utilize actionable insights from every voice, video, and chat conversation.

Together, we’re changing how financial services (and other regulated industries) engage with clients and manage operations. Dubber’s cloud-native and scalable solution is integrated seamlessly with Cisco Webex Calling, providing an all-in-one way for organizations to capture and analyze every interaction in real-time to strengthen client interactions, meet regulatory adherence, and improve efficiencies. 

Dubber’s Value for Webex Calling Users in Financial Services 

Ensure Regulatory Compliance: Automatically capture and store all client interactions to meet critical financial regulations and simplify audits. 

Real-time Risk Mitigation: Instantly flag and action non-compliant behaviors, such as unsuitable product recommendations or misleading statements. 

Generate Revenue: Identify upselling and cross-selling opportunities during client conversations.

Strengthen Client Trust and Satisfaction: Address client concerns by understanding sentiment and key issues for a more personalized service experience. 

Want to learn how financial services can deliver exceptional value in an increasingly complex regulatory landscape?

Join our upcoming webinar on Tuesday 22nd July, 2025 to see how Cisco’s Webex Calling and Dubber are revolutionizing compliance and operations for financial services and beyond. 

Register for the webinar here

For any questions contact us here: contactus@dubber.net. 

Smart, secure, and insightful communications help deliver exceptional service for businesses and their valued customers. At Dubber, we are redefining how industries engage with the people they serve by capturing and analysing conversations in real time to provide powerful opportunities to improve service, build trust, and gain a competitive edge.

3 Ways Dubber is Transforming the Customer Experience: 

Better Care for Healthcare Patients 

In healthcare, clear and compliant communication can be the difference between a positive outcome and a mistake. It’s not just about operational efficiency, but protecting patients and ensuring they feel heard, understood and safe. 

The result? Healthcare professionals can review details and reduce miscommunication, for more accurate and personalised care, stronger patient trust, improved health outcomes. 

Building Trust and Transparency in Financial Services

Clients expect transparency, security, and professionalism at every touchpoint in financial services. With Dubber, firms can automatically capture and store calls, video meetings, and messages across all platforms, creating a complete, compliant record of every interaction. 

The result? Strengthened client trust through a clear commitment to accountability, leading to stronger relationships and better alignment of products and services with their needs.

Personalisation at Scale in Retail

Dubber gives retailers access to rich insights from real customer conversations, helping teams deliver personalised experiences. By capturing interactions across voice and digital channels, businesses can identify patterns, preferences, and pain points in real time. This allows for faster resolutions, more relevant recommendations, and a tailored customer experience. 

The result? Stronger customer satisfaction, increased loyalty, repeat business, and a competitive edge in a saturated market.

Regardless of industry, Dubber supports communications to become an opportunity to listen better, act smarter, and deliver more value to customers. 

For any questions, contact us here: contactus@dubber.net 

With the professional services industry such as legal, consulting and accounting firms heavily trading on expertise and knowledge, success and business growth can depend on leveraging every conversation. Dubber is supporting these firms to capture interactions and, using advanced and powerful AI, turn them into immediate, actionable and measurable business insights. 

Protect Revenue Growth 

Dubber provides an indisputable record of client conversations that helps firms make sure billable time is accurately captured and disputes are quickly resolved. 

By keeping track of all interactions, businesses can reduce revenue leakage, find missed sales opportunities, ensure advice or product offerings are tailored to each client’s needs, and strengthen financial performance to position themselves for sustained business growth. 

Minimise Compliance Risk 

Professional services operate under strict regulatory requirements, and Dubber helps minimise the risk of non-compliance by ensuring every conversation is securely stored in line with industry-specific regulations and global data standards.

By recording calls, video meetings, and messages, in a compliant, searchable format, we make it easy to retrieve audit-ready records for compliance reviews, accelerate dispute resolution and lower the risk of penalties and reputational damage. 

Improve Client Trust and Retention 

Clear and documented conversations build client confidence and reduce misunderstandings. By automatically tracking commitments, identifying missed actions, and providing proactive follow-up, firms can improve accountability and deliver a consistent client experience that drives satisfaction and long-term loyalty. 

Spend less time documenting and more time delivering exceptional client outcomes. To learn more, contact us here: contactus@dubber.net 

Helping Businesses Realise the Power of AI

The real challenge for businesses today? Unlocking the true value of embedding AI into their day-to-day. That’s why we created Trends, it’s like a tasting plate for conversation intelligence, giving our partners an easy way to showcase just how much insight can be uncovered from everyday conversations.

The response has been incredible, so much so that we’re now adding even more to the smorgasbord of value! When you add Trends to Dubber Recording, you now also get conversation summaries and sentiment insights on the house. More value, more flavour, more reasons to dig in and a better chance of driving upsell to higher value products and increased revenue.

Key Features of Dubber Recording + Trends:

Conversation Summary

Our AI automatically summarises your conversations, making it easy to quickly grasp the key points and understand what matters most. 

Transcription

Get complete visibility with a full, searchable transcript of the entire conversation.

Highlights

Reveal key business trends across all conversations with powerful insights from one of our Dubber Moments. 

Working closely with our partners, we’ve brought this to market to make conversation intelligence available to businesses of any size. And it’s working, we are seeing strong uptake, as global teams are using Dubber Trends to respond faster, make informed decisions, and find new revenue opportunities. 

With our initiative Trends dashboard, businesses gain real-time visibility into customer sentiment shifts, complaint spikes, and underperforming sales calls enabling them to act immediately, accordingly, and with confidence to drive better results. By continuously adding more value into our solutions, we’re helping businesses grow with tools that are easy to use, scalable and support smarter operations for better outcomes. 

Dubber Recording + Trends gives visibility into business conversations that drive action. To learn about the value we can bring to your business or to request a demo from our team, contact us here: contactus@dubber.net 

We’re excited to announce that Stacey Terrazas, Vice President of Sales, Americas, and a driving force in Dubber’s global partner strategy, has been named on the 2025 CRN Women of the Channel list. This annual and prestigious list by CRN celebrates influential women across the IT channel landscape who are shaping the future of the industry through innovation, leadership, and commitment to excellence.

Stacey’s leadership has played a key role in strengthening Dubber’s sales and channel ecosystem and accelerating the growth of our call recording and voice intelligence solutions. Her strategic vision and passion for enabling partners has helped expand Dubber for service providers and enterprises across industries, empowering them with business intelligence for compliance, operational efficiency and organizational growth. From driving scalable partner programs to leading high-performing teams and deepening channel engagement, Stacey continues to drive impact and sales excellence at Dubber.

“I’m honored to be recognized alongside such inspiring women who are shaping the channel and redefining leadership in Technology. At Dubber, I’ve had the opportunity to collaborate with teams and partners who are equally dedicated to using voice data to achieve significant business results. This recognition is a reflection of that shared success and a reminder of the importance of creating more opportunities for women in sales and leadership roles.”

– Stacey Terrazas

Congratulations Stacey, and thank you for all of your hard work, we are proud to celebrate this with you.

The 2025 Women of the Channel will be featured in the June issue of CRN Magazine, with online coverage at www.CRN.com/WOTC.

Traditional contact centre platforms capture and manage conversations, but few turn them into meaningful intelligence for business growth. Dubber provides enterprise-wide intelligence, identifying trends in complaints, security concerns, churn signals, and sales opportunities across thousands of calls. We are designed to work alongside your existing tools, capturing every conversation to deliver real-time, actionable insights that drive smarter decisions and tangible results. 

Call Visibility for Smarter Contact Centre Operations

Dubber captures and analyses all conversations, automatically. This gives Contact Centres a complete and clear view of performance, risk, and customer sentiment without changing workflows or requiring expensive add-ons.

With this visibility, Contact Centre teams can: 

• Find what’s driving customer sentiment by analysing trends and pain points across calls, rather than relying on after-call notes or feedback surveys.
• Identify sales and process inefficiencies with context and visibility into where sales stall or agents need support.
• Detect compliance risks as they happen, such as missed legal disclosures or sensitive data exposure, with audit-ready records built into the process.
• Capture customer insights to inform product and service improvements, messaging strategies, and marketing campaign effectiveness. 
• Improve agent performance and staff development by identifying best-practices for communication strategies, dispute resolution, and targeted training insights.
• Allocate resources more effectively using real data that shows recurring workload and service issues.
• Benchmark individual, team, and regional performance with dashboards that provide a real-time view of key metrics. 

Dubber doesn’t replace your contact centre solution; we complement it with advanced voice intelligence that strengthens service quality and informs decisions across sales, CX, compliance, marketing, and operations to create immediate value from every customer interaction.

Don’t hesitate to contact us to learn more: contactus@dubber.net 

Retail is one of the most competitive, customer-driven industries in the world. To stay ahead, retailers need tools that not only collect data, but deliver real-time and valuable insights that improve sales, engage staff, and keep customers returning.

Here are three reasons why retailers around the world are choosing Dubber:

1. Increase Sales with Insights into Customer Needs & Upsell Opportunities

Dubber turns every conversation into an actionable data point that reveals what customers are asking for, what objections they have, and how staff are responding.

With Dubber, retailers are identifying trending product requests, managing inventory more effectively, forecasting demand, detecting common sales objections, and recognising upsell or cross-sell opportunities in real-time. Dubber surfaces insights that drive smarter stock decisions, pricing strategies, and sales team performance, all drawn directly from real customer conversations. 

2. Protect Brand Reputation with Built-In Quality Assurance 

From heated customer complaints and mishandled return policies to inconsistent service across locations, Dubber compliantly captures every customer conversation. Using advanced AI, retailers can quickly detect early signs of risk and take proactive action in line with any industry regulations and company policies to deliver exceptional service without disrupting operations.

3. Reduce Staff Burnout for Better Interactions 

Dubber gives leadership visibility into staff experiences, using sentiment analysis to identify patterns of burnout, disengagement, or problematic customer behaviour. By flagging abusive or inappropriate calls, Dubber helps management respond quickly, protecting staff and reinforcing a culture of respect. Supported employees stay with companies longer, excel in their roles, and deliver the kind of service that keeps customers coming back.

Dubber is helping retailers turn their conversations into checkout ready intelligence that delivers immediate, measurable value.

Contact us to learn more: contactus@dubber.net

In Financial Services, every client interaction is a transaction in reputation, trust, value, and compliance. As conversations shift across mobile, video, and voice, many banks lack insight into what is said in the moments that build or break client relationships. Dubber is changing this by capturing and analysing every interaction, and providing actionable intelligence that transforms conversations into strategy, performance, and protection. 

Strengthen Controls in High-Risk Selling 

Private banking teams are using Dubber’s conversation intelligence platform to gain immediate insight into how financial products are positioned, discussed, and received during conversations. Teams can see who is selling which products and whether each sale meets the relevant regulatory standards and internal policies, providing oversight without disrupting workflows. Misstatements and mis-selling risks are flagged in real-time, while effective communication strategies can be identified to be coached and shared across teams. This visibility is helping banks stay closer to their clients and maintain better control in increasingly complex business environments. 

Managing Complaints in Line with Industry Regulations

When handling complaints, private banks using Dubber no longer need to rely on recollections or summaries. We eliminate ambiguity by linking each complaint to the product, service, and recorded conversation for full compliance with any regulatory standards. This allows for faster, more transparent resolutions supported by compliant, evidentiary data that can be used in internal and external audits and reviews. Beyond complaint resolution, banks are leveraging these insights to find patterns in client feedback and make improvements to messaging, service, and product delivery. 

Supporting Client-Facing Teams

Dubber is helping private banks create safer and more supportive environments by detecting and escalating instances of verbal abuse, aggression, or inappropriate conduct. These insights allow banks to support their staff and reinforce behavioural standards to navigate high-pressure and sensitive conversations. 

By delivering deep insight into sales effectiveness and client needs, we help reduce compliance risks, improve client outcomes, strengthen team performance, and become a more trusted institution.

Let Dubber turn your banking operations into a valuable asset. Contact us to learn more: contactus@dubber.net

Valuable conversations happen across your organisation every day. From sales calls and customer service interactions to HR check-ins, these touchpoints are filled with insights that often go unrecorded, unanalysed, and underutilised. Dubber helps small and medium businesses capture and transform these everyday conversations into actionable business intelligence that is driving growth, smarter decisions, and stronger relationships. 

Improving Sales by Listening

Customer conversations contain signals about what people are buying, what they want next, and what competitors they may be considering. With Dubber, businesses are able to tap into these insights. By automatically capturing calls and applying AI to highlight key moments, sentiment, objections, and questions, sales leaders can use real calls to coach teams, refine messaging based on proven success, and react quickly to shifting customer priorities. Listening to conversations at scale enables SMBs to build sales strategies based on real-world behaviour for higher conversions, a stronger pipeline and better customer relationships. 

Analysing Complaints for Advantage 

When customers voice pain points or provide feedback, they offer a roadmap to improvement. Trends across conversations can reveal what traditional surveys miss, such as shifts in sentiment, recurring issues, and unmet or emerging needs. These insights are uncovered by analysing calls at scale, where repeated themes and tones surface over time through Dubber’s AI-powered analysis. By identifying these patterns in complaints, SMBS can support their teams with the insights needed to drive product enhancement, improve marketing campaigns, implement policy changes, and create customer engagement strategies. 

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Building a Culture of Accountability 

Dubber provides businesses the ability to analyse internal conversations in a way that supports growth, not surveillance. By creating an environment where expectations are clear and interactions are reviewable, businesses are empowered to build accountability into daily operations to support fair conflict resolution, strengthen leadership values, and encourage teams to collaborate effectively. 

SMBs using Dubber are growing revenue, retaining more staff and customers, and making smarter decisions by acting on the key topics already being discussed within their businesses. Dubber records conversations, and surfaces the insights that are hiding in plain sight, delivering measurable impact without adding complexity to your day.

Contact us to learn more: contactus@dubber.net 

With trusted data and responsible, advanced intelligence powering every insight, Dubber is equipping organisations across industries to extract meaningful, accurate, and traceable information that delivers immediate business value. 

Extract Trusted Insights from Your Data 

Trust is the foundation of any effective intelligence platform. Without reliable data, AI becomes unpredictable, and can introduce risk rather than reduce it. At Dubber, we’ve built our AI powered insights so that every data point can be traced, verified, and acted on with certainty.

Our patented technology gives us full control over how your data is captured, processed, and protected. This means we can capture the most valuable information from your conversations in ways that are fully auditable and transparent. With the ability to trace the source of any insight in just three clicks, you can see exactly where the data came from, how it was processed, and how insights were extracted. This level of visibility builds business confidence, because when you understand your data, you can trust the decisions it informs.

Using AI with Responsibility

As AI becomes widely embedded across customer service, compliance, and operations, businesses have a duty to ensure it’s used ethically and responsibly, with full transparency and human oversight. At Dubber, our AI is continuously refined, trained, and reviewed by our expert team who understand the business outcomes it supports for fairness, relevance, and accuracy at every stage.

The Dubber platform is deployed with the highest standards of quality, security, and compliance aligned to global data protection and AI ethics. Through responsible AI, businesses gain the ability to drive sustainable growth without compromising on trust or integrity, delivering advanced voice intelligence that is as responsible as it is powerful.  

When your AI is responsible, your data becomes trustworthy and when your data is trusted, your insights become powerful. We’re committed to delivering solutions that you can trust. Contact us here for more information: contactus@dubber.net