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To protect and enable their employees, enterprises need to enable productivity without compromising on security. With centralised security controls, enterprises can grant access to business tools and applications without the headache of different login credentials for each system. In order to reduce IT complexity while retaining full control over employee access, enterprises are working with identity providers for their workforce.

Password fatigue is all too common, with the explosion of workflow applications and software tools that we use each day. It’s no surprise that password fatigue often results in credentials being recycled across multiple platforms and services. In fact, 80% of data breaches are caused by stolen, weak or default passwords. Identity providers not only relieve the burden of password fatigue but also mitigate risk of data breaches.

This is why our latest platform release includes the enablement of identity provider single sign-on (IdP SSO). This new functionality enables businesses to manage access to recordings on the Dubber platform through their existing identity provider (IdP).

IdPs create and maintain identity information for users within an enterprise, enabling them to authenticate access to business applications. When a business deploys an IdP, access to applications can be centrally managed through the IdP rather than requiring a separate authentication process for each application.

Take control of access to recordings

This new feature gives overarching control to enterprises. Just as they do with other applications within their business, systems administrators now have the option to grant their users access to the Dubber platform and customise this access at any time, using their chosen IdP – setting their own authentication requirements, access permissions or restrictions.

Users with correct permissions can use single sign-on (SSO) to access the Dubber platform with their IdP credentials. With access granted through the IdP, any advanced access controls such as multi-factor authentication, password strength, IP block-list or time restrictions will apply to Dubber.

Enable IdP SSO today

New Dubber customers can configure IdP SSO during account creation while existing customers can add this functionality by requesting it through their service provider, account manager, or support contact. Once IdP SSO is enabled, this will be the only authentication process that will allow access to the Dubber platform.

Contact your Dubber account representative or our support team for more information on how you can enable IdP SSO.

Download the Interim Financial Report for the half-year ended 31 Dec 2020 below.

Download the Interim Financial Report for the half-year ended 31 Dec 2020 below

Half Yearly Report and Accounts

Dubber launches compliant Unified Call Recording and Voice AI on 3 AT&T Networks: AT&T IP Toll-Free Network, AT&T Hosted Voice Service and Cisco Webex Calling with AT&T Business in the United States

Melbourne, Australia, and Dallas, Texas – 23 Feb 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced that AT&T Inc. (NYSE:T) has deployed its leading Unified Call Recording and Voice Intelligence solutions on the AT&T Network through AT&T IP Toll-Free, AT&T Hosted Voice Service (HVS), and Cisco Webex Calling with AT&T.

The collaboration of AT&T Business and Dubber brings the power of Dubber Unified Call Recording and Voice AI to customers already on AT&T IP Toll-Free. AT&T serves more than 3 million businesses globally including many of the Fortune 500 and enterprises across financial services, retail, healthcare, insurance and manufacturing sectors. AT&T IP Toll-Free is a SIP trunking service that delivers inbound toll-free calls to business customer locations over the entire AT&T network.

As a simple and easy to deploy feature upgrade, Dubber Unified Call Recording and Voice AI can be added to existing IP Toll-Free services. Customers can easily connect voice data – including conversational content, sentiment analytics and call meta-data to big data sets, applications such as Salesforce, and more.

“AT&T Business is again bringing industry-leading innovation to customers,” said Steve McGovern, CEO, Dubber. “By eliminating the costs of legacy on-premise and application-specific call recording and then automating compliance, customer experience and call centre activity enterprises can gain an immediate reduction in capital expenditure and drive increased productivity.”

“Voice data is one of the last great untapped resources for companies,” said Rich Shaw, Vice President, Voice & Collaboration, AT&T Business. “By making data and insights from conversations more accessible, we unlock the potential to drive digital and customer experience transformation through voice. With the pandemic and acceleration of remote work, moving to network-centric and unified call recording has never been more important. Together with Dubber, we can help answer these customer needs on a global scale.”

In addition to offering Dubber Unified Call Recording and Voice Data services with AT&T IP Toll-Free, the companies also announced Dubber Unified Call Recording service availability for businesses using Cisco Webex Calling with AT&T, as well as AT&T Hosted Voice Service (HVS) available today for United States customers.

This ASX release has been approved for release to the ASX by Steve McGovern, CEO & Managing Director.

About AT&T Communications:

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives. AT&T Communications is part of AT&T Inc. (NYSE:T). For more information, please visit us at att.com.

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors: Simon Hinsleysimon.hinsley@dubber.net+61 (0) 401 809 653

AU & NZ Media: Terry Albersteinterry@navigatecommunication.com.au+61 (0) 458 484 921

UK Media: James Taylor | The PR Network+44 (0)7796 138291james.taylor@thepr.network

US Media: Charlie Guyer, Guyer Group for Dubber+1.617.599.8830charlie@guyergroup.com

Today we announced another major deployment of Dubber – this time at the heart of one of the world’s largest networks – AT&T.

Dubber will be launching compliant Unified Call Recording and Voice AI on 3 AT&T Networks: AT&T IP Toll-Free Network, AT&T Hosted Voice Service and Cisco Webex Calling with AT&T Business in the United States. What makes AT&T so special is that they are the first of the major service providers to deliver on the promise of Dubber Unified Call Recording.

It’s an unequivocal validation of our strategy to enable conversations to be captured across multiple end-points and unified in the Dubber Voice Intelligence cloud.

This reflects how modern businesses operate. We jump from calls on Microsoft Teams and Cisco Webex to responding to customers on mobile devices and taking calls in service centres. What is crucial – for compliance, productivity, and visibility – is that all those calls can be integrated into one place and used to enrich systems of record like Salesforce.

That’s how, with AT&T, we can end not knowing for any business of any size. And that’s equally true for state and local government and education.

A Unified Approach.

Dubber is the only Unified Call recording and Voice AI solution running across multiple AT&T Voice business services – creating one place for all voice, video and text data to be harvested and leveraged instantly.

1. AT&T IP Toll-Free
2. AT&T Hosted Voice Services
3. Cisco Webex Calling with AT&T

Native + Cloud = Advantage

Business, state and local government have been trapped for years on legacy call recording solutions often requiring hardware, storage (that increases in costs the more you record) and only connected to specific applications.

Together with AT&T, we will enable customers to capture conversations from any eligible end-point – a simple feature add-on, and then AI-enrich and store their voice data in one place. They’ll be able to access all this safely and securely, meeting critical compliance and regulatory mandates.

Data is immediately available to analyze and to pull key insights from. Key insights that make material improvements to business operations, customer experience, and compliance mandates, all of which takes place in a vastly more dispersed work environment than ever before.

As a simple and easy to deploy feature upgrade, Dubber Unified Call Recording and Voice AI can be added to any of the listed AT&T services. Customers can easily connect voice data – including conversational content, sentiment analytics and call meta-data to big data sets, applications such as Salesforce, and more.

Central to the Dubber on AT&T offering is compliance. Not just that experienced by Financial Services enterprise and others in regulated industries, but also regulations such as PCI and HIPPA. Answering the broad range of compliance mandates faced by a business means Dubber on AT&T addresses every element of compliance – from how calls are recorded to what data is retained to how data is stored.

The unprecedented events of 2020 drove adoption of Microsoft Teams globally as businesses were forced to adapt rapidly to continue their operations with a dispersed workforce. Ensuring continuing compliance with industry regulations has been a challenge for enterprises using Microsoft Teams, until now.

The Importance of a Certified Compliance Call Recording for Microsoft Teams

An automated, policy-based recording solution certified by Microsoft that seamlessly integrates with Microsoft Teams is a critical piece of communication infrastructure. It is also essential for ensuring Microsoft Teams communications compliance.

Dubber is among the first Call Recording solutions to achieve compliance call recording certification for Microsoft Teams. And from what we can tell, the only certified call recording solution capable of delivering Unified Call Recording.

What makes Compliance Unified Call Recording different?

Legacy call recording solutions capture call recordings from a small range of end-points; they are often specific to an application; and typically require hardware, software and professional services. Dubber is truly network native and cloud based. This means compliance call recording is provisioned with a click, any number of endpoints can be captured, and any recordings can be stored in the infinitely scalable Voice Intelligence Cloud.

Just like Dubber is native to Microsoft Teams, it will work as well for mobile, desk-phones and more. And it’s open API and out-of-the-box integrations with popular software like Salesforce mean you’re not tied to seeing your voice data, beautiful transcriptions and AI-enriched insights in Dubber.

Enabling Continuous Compliance for Microsoft Teams Customers

Businesses in regulated industries such as banking, government, insurance and financial services sectors can now meet their legal and regulatory obligations for Microsoft Teams users in call centre, branch, and work-from-home environments simply, easily, and with confidence.

By recording calls with Dubber, financial services firms can use Microsoft Teams with confidence knowing that they can automatically record, store and encrypt all call data as required by HIPAA, GDPR, PCI DSS, KYC, Dodd-Frank, MiFID II, and more.

Dubber’s cloud based compliance call recording solution frees financial institutions from the restrictions of application-specific and infrastructure-based call recording normally confined to call center environments. Dubber offers a cloud-native solution that records directly from the network to complement remote working.

Discover the gold standard in compliance call recording for Microsoft Teams today.

Download the Q2 FY21 Investor Update below.

End not knowing with Salesforce & Dubber

Dubber’s Unified Call Recording and voice AI solution is now available on the Salesforce AppExchange. This innovative solution enables Salesforce users to compliantly capture calls from mobile devices, unified communications (UC) solutions and fixed lines, and integrate the recordings and voice data within Salesforce. Not only does this integration reduce sales admin through automatic call logging within Salesforce, users can also use Dubber’s powerful voice AI to proactively manage their customer accounts and improve their interactions.

Empower your sales teamResearch conducted by Salesforce has shown a massive 92% of customer interactions occur by phone and, according to CSO insights, 42% of sales representatives do not feel they have the right information before making a sales call. Dubber solves these issues by giving sales leaders and teams the visibility and resources they need. Sales leaders can ensure maximum visibility of customer conversations by compliantly capturing 100% of calls made across their existing telephony system or UC platform – including Microsoft Teams and Cisco Webex – which are then natively logged in their Salesforce environment.

Give back lost hours“Dubber’s integration into the Salesforce AppExchange solves a myriad of issues that sales staff face everyday,” said Steve McGovern, CEO Dubber. “We’re putting sales leaders back in the driver’s seat by ending not knowing what was said and how satisfied customers are. And we’re giving sales reps back hundreds of hours of lost productivity taken in entering notes and updating records. Dubber on Salesforce should be the one thing every sales leader does first in 2021 – to boost performance and productivity and get an edge over competitors.”

McGovern added, “The essence of a successful CRM strategy is to understand and represent the true relationship with the customer. There is no better way of doing that than capturing the nuances of expression. With Dubber Unified Call Recording and voice AI integrated with Salesforce, users can now get the full picture of their customers – eliminating the guesswork and intuition that businesses have relied on thus far to enable better customer experiences.”

Optimise sales productivityEnterprises with Dubber-enabled telephony or UC platforms can now seamlessly integrate their recordings with their Salesforce environment to automatically capture conversations and log them within Salesforce. These conversations can then be enriched with transcriptions and line-by-line sentiment analysis with Dubber’s voice AI.

A key issue for sales teams is call logging and note-taking. With reps making upwards of 30 calls per day, the administration of transferring all that data into Salesforce can take up hours of time that could be spent prospecting and engaging customers. Dubber’s integration with Salesforce solves this problem by automatically capturing and logging calls within Salesforce.

Proactive prioritisationDubber’s voice AI capabilities can take this a level deeper: using customisable alerts to proactively identify crucial moments or problems that are raised in calls and prioritising their time to stay on top of evolving situations.

Important trends in customer conversations and employee behaviour can also be identified by exporting and visualising patterns in BI tools, and transcriptions can be quickly searched and accessed by sales and compliance teams to validate agreements and resolve disputes.

With everything visible within Salesforce, salespeople can quickly search for information contained in their recorded conversations. Opportunities can be filtered by keywords, and sales managers can get complete visibility of their team by accessing sentiment analysis or viewing by customer, sales rep, or across an entire team. Dubber’s voice AI also powers customisable alerts – dramatically enhancing team productivity with a proactive approach to sales and lead prioritisation.

Get the Dubber integration from the Salesforce AppExchange.

Not all information is equal. Some can be stored and used. Other information can’t.

The question is how to separate what can and can’t be recorded and stored when your aim is to capture crucial conversations while also ensuring PCI DSS compliance.

Fortunately there are solutions, but not all are created equal.

The dangers of redaction

There is an old saying: prevention is better than cure. As far as PCI solutions for call recording go, there are preventative measures and there are cures. PCI redaction solutions are cures. Customers give all of their payment information to contact centre agents while the call is being recorded. Not only is the information taken by the agent, but it’s now been processed and recorded. Redaction solutions rely on AI to detect the correct information to delete and no solution is 100% effective.

PCI compliant call recording options

Now for the preventative measures: pause and resume and payment gateways. These solutions stop identifiable information from ever being recorded, so there’s no need for an AI bot to go through recordings and transcripts with a black pen.

PCI compliant payment gateways

Payment gateways are the ultimate gold standard in PCI compliance solutions. Not even the contact centre agent has any knowledge of the customer’s details as these are entered by the customer through their keypad. Any dual-tone multi-frequency (DTMF) tones are masked and the agent sees asterisks appear on their screen instead of characters.

Pause and resume for PCI compliance

Payment gateways aren’t for everybody. Depending on the PCI requirements of your business and your budget, a pause and resume solution may be more suitable. Choose from manual or automatic options, depending on your needs.

Manual solutions put the pause and resume of recording in the hands of contact centre agents – allowing them to stop recordings when sensitive information is about to be shared. Of course, this method opens up the potential for human error.

PCI DSS guidelines recommend that merchants using this method check their recordings weekly for identifiable information.

Automatic pause and resume is triggered by window or URL changes, or through custom triggers using an API. Desktop clients don’t require any custom developments and can be easily integrated, while API solutions are more robust, with a lower risk of end-user interference.

Chat to a Dubber compliance expert today to understand how to address PCI compliance when recording calls and storing conversational data.