Are your Zoom conversations compliant?
Don’t get lost in the midst of manually trawling through your team’s conversations making sure they’re adhering to compliance regulations - keep a scalable system of record with Dubber.
From October 5 new regulations will cover how financial service companies handle complaints.
Regulatory Guide 271 lays out what companies need to do. The Australian Securities and Investments Commission (ASIC) is in charge of the reforms. It's guide is an updated set of obligations for internal dispute resolution (IDR) and replaces the existing RG 165.
Businesses need to record their Microsoft Teams calls for various compliance reasons: including limiting liability, resolving disputes, and providing evidence of advice given, transactions, and trades.