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We are pleased to announce that we have formally partnered with NTSCOM who is launching Dubber solutions through iPILOT across the United States!

NTSCOM is a Microsoft Operator Connect partner with 20+ years of experience in the carrier industry.  Together with NUWAVE’s iPILOT, NTSCOM automates both Direct Routing and Operator Connect capabilities while solving for carrier-hosted SBCs, on-premises SIP trunks, or bring-your-own SBCs, carriers, and operators. Headquartered in Las Vegas, Nevada, NTSCOM delivers services across the nation as well as internationally in Western Europe and Southeast Asia.

As an integrated global telecommunications solutions provider, NTSCOM provides a range of communications services for business telecommunication channels. Natively integrated into the iPILOT provisioning -portal, partnering with Dubber enables NTSCOM’s offerings to include seamless automation for unified recording and conversational intelligence, expanding the distribution of industry-leading solutions and enhancing customer experience and business intelligence.

Commenting on the announcement, Aaron Barnes, NTSCOM CEO said: “We are thrilled to partner with Dubber as their solutions are a natural fit into our current offerings and are immediately available from our network. We have already commenced deploying Dubber services into major Enterprise accounts such as TD SYNNEX and Konica Minolta.

While compliance recording and analytics are integral to furthering our customer experience, we’re equally excited about the opportunity to address the need for automated workflows and productivity based on Dubber insights. Adoption of the Dubber platform illustrates NTSCOM’s  commitment to delivering the best-in-industry solutions to enhance our customer experiences.”

As NTSCOM serves customers across government, education, and healthcare sectors, complying with industry regulations and mandates is of the utmost importance. Dubber’s compliant conversational intelligence platform plays a crucial role in ensuring compliance mandates are met for both internal and external duty of care standards. Dubber’s software entitles NTSCOM’s customers to use conversational intelligence to reveal insights that are aligned with industry regulations and guidelines.

This strategic partnership mutually benefits both companies as NTSCOM brings forward solutions to improve customer experience, Dubber is deploying solutions and expanding its reach across the United States.

“Our service, integrated with iPILOT will be seamlessly provisioned with NTSCOM offerings and Microsoft Teams, enabling Dubber to be uniquely delivered as a service so that NTSCOM, its customers and partners can switch on and deliver value immediately.

NTSCOM is an important component of our service provider partnership strategy and we aim to become a key attribute to their success.  By coming together we provide the key value differentiation customers are looking for and service providers require to continue meeting the needs of the quickly evolving data-shaped landscape. Everyone at Dubber and NTSCOM is very excited by this new partnership.” – Michael Abenhaim, Dubber SVP of Americas Sales.

Today we had the opportunity to take Shareholders through Dubber’s strategy and why we are so excited about the opportunity ahead of us.

• Gamma launches Dubber intelligent call recording and Dubber AI, enabling partners and customers to unlock the value in voice
• Dubber is the exclusive vendor for MiFID II compliant call recording on Microsoft Teams via Gamma partners
• Available across Gamma’s Microsoft Teams voice enablement portfolio
• Dubber is a leading certified recording service for compliant call recording on Microsoft Teams

London, United Kingdom; Melbourne, Australia – 15 November 2022 — Dubber Corporation Limited (ASX:DUB), the leading conversational intelligence and unified recording platform for service providers and their customers globally, is pleased to announce it has been selected by Gamma Communications plc (“Gamma”). Gamma can now provide intelligent call recording as a service, applicable for general business and regulated compliance requirements, plus Dubber’s leading conversational AI on Microsoft Teams.

Gamma is one of the most significant telecommunications service providers in the United Kingdom. Their network of over 1,600 channel partners will now be able to sell Dubber across all of Gamma’s Microsoft Teams voice enablement portfolio. Gamma has been a Gold Partner with Microsoft for 15 years and is one of a small, select group of providers specifically picked by Microsoft to offer Operator Connect in the UK.

In November 2021, Dubber was one of the first solutions to achieve certification for compliant call recording on Microsoft Teams. Dubber’s technical ability has provided benefits to companies of any size to ensure voice conversations on Microsoft Teams are recorded and stored in a compliant manner.

Businesses with a regulated recording need can now enhance their activities by utilising the advanced Dubber platform, which unlocks the value in conversations with conversational intelligence, and real-time text and speech-based insights to improve information accuracy, productivity and streamlined communication.

Simon Broadbent, SVP of Sales, Dubber EMEA: “The Dubber team are proud and excited to partner with Gamma to bring intelligent conversational capture on Microsoft Teams recording to their extensive network of channel partners and loyal customer base.

The unique thing about Dubber is that it is delivered as a service enabling Gamma, its customers and its reseller network to switch on and deliver value immediately.

Gamma has been at the forefront of the unprecedented adoption of Unified Communications in the UK market in the last 15 years. This partnership presents a great opportunity to further conversational intelligence innovation for Microsoft Teams users going forward.”

Chris Wade, Chief Marketing and Product Officer, Gamma: “It’s widely reported that three-quarters of conversations taking place at work over collaboration tools such as Microsoft Teams will be recorded by 2025. That clearly shows that this capability is driving improvements in customer experience, training and compliance across voice and video.

We’ve teamed up with Dubber so our Channel Partners can offer this valuable service to their customers, enabling them to unlock the value in voice AI technologies through Gamma to capture critical voice data securely.”

About Dubber:

Dubber enables service providers to turn existing networks and services into an exponential source of value for differentiated innovation, retention, and revenue. Dubber is the clear market leader in conversational intelligence and unified recording – embedded at the heart of over 175 service provider networks and services and used daily by over 580,000 subscribers worldwide.

For more information, please visit Dubber at www.dubber.net

Global Investors & Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

EMEA Media
Annabel Clementson
annabel@wearetfd.com
+44 (0)7951 786 435

About Gamma:

Gamma is a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish and Dutch business markets. It is AIM listed and employs 1650 people. With a range of UCaaS, Mobile and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.

Gamma’s largest market is in the UK where the company’s network-based services are supplied to SME, Public Sector and Enterprise markets through a network of 1000+ channel partners and its own direct sales and support capabilities. In 2021 Gamma acquired Mission Labs, a well-established UCaaS technology business which has built a reputation for creating technologically advanced solutions and delivering great service to its customers and partners. The acquisition has enabled Gamma to enhance and expand its cloud contact centre (CCaaS) technology as well as accelerate its digital channel strategy.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers largely via a network of channel partners in Germany, Spain, and the Benelux region.

Contact
Paul Aitkenhead, 07791569612
paul.aitkenhead@gamma.co.uk

“Once you understand what isn’t working… the answer really becomes more clear,” says Michael Abenhaim, SVP of Americas Sales at Dubber.

Abenhaim describes a seismic challenge facing the service provider community and discusses a path forward. Native services and applications offered at a higher margin and lower cost, underpinned with 100% customer ownership will, according to Abenhaim, deliver the differentiation SPs and customers are looking for, but without deep partnering this solution is still difficult to realize. “By making conversational intelligence native on their network, service providers set the building blocks in place to deliver unique and valuable intelligence back to their customers in ways others are not or cannot,” Abenhaim adds.

In this podcast, Abenhaim opens the idea of conversational data as a place for providers to tap into, offering their customers an invaluable intelligence resource, and unlocking an underpenetrated revenue stream.

Dubber enables SPs to create infinite value by using technology to generate visibility within networks. Unlocking the value of the network starts IN the network.

Listen to the full podcast

Skills trainers know learning by example is an effective and fast way to teach new ideas. One of its strengths is in helping learners understand how to avoid common mistakes.

We learn by example all our lives. As small children we work out general rules by observing good and bad examples in the world around us.

As adults, we sharpen skills or improve techniques by observing best practice.

That was easier when we all worked side-by-side. The Covid pandemic and dealing with remote workforces brings new challenges for trainers.

Learning by example

Now customer service team leaders can use learning by example to train call centre staff.

At Devonport City Council in Tasmania, Customer Services Coordinator Danielle Harvey asks team members to identify calls that she should listen to in order to provide coaching on providing better answers.

The Council uses Dubber’s cloud-based call recording software simplifies capturing calls for training use.

This approach works just as well when teams are dispersed. Because Dubber is cloud-based, it captures calls in a central location where they can be shared with every team member.

Teams or individuals can review earlier calls and identify points where conversations took a turn for the worse.

Likewise, they can review calls, listening and analysing successful conversations. Trainers can build a library of real world best-practice examples.

Identify knowledge gaps

By listening to team members’ calls, trainers can identify knowledge gaps where staff might need extra coaching.

Soma IT,  a managed services provider, uses Dubber to review calls made by staff. COO Aaron Prout says his organisation makes sure team members have a full understanding of the products and services they sell. If not, extra training is given.

They can get a better understanding of how callers respond to scripts or set questions. It may be that these need tweaking to be better understood or to get better answers.

Leaders can identify if team members miss opportunities to upsell. This can involve playing calls back and then reminding team members: “this point in the call would be a good moment to mention X”.

The flip side of this is training team members on what they should not say.

Australia’s anti-hawking legislation means financial services businesses are not allowed to cross sell.

Avoid problems

Reviewing calls means trainers can identify where team members get close to crossing the line. They can coach them on how to avoid problems.

Dubber is ideal for recording calls for training use. It’s cloud based and works at the network level.

That means team leaders can cost-effectively capture all incoming voice communications. It doesn’t matter if they are traditional land-line, VoIP, mobile or via Zoom, Webex or Microsoft Teams, Dubber will get them all. Dubber can also capture calls when team members work from home.

Trainers can instantly replay calls recorded using Dubber anywhere they have a connection. There’s a web portal and a mobile app. Searching for specific calls is simple with a “google-like” search. Calls can be accessed by team member, customer or by using keywords.

Learn More

If you would like to discover how Dubber’s Unified Call Recording and Voice AI can help your call centre training, contact us today.

Melbourne, Australia: 25 October 2022 — Dubber Corporation Limited (ASX:DUB), the leading unified call recording and conversational intelligence platform to global telecommunication Service and Solution Providers, today released its 1Q FY23 Appendix 4C and Quarterly Activities to 30 September 2022.

1Q FY23 Commentary

• Operating cash receipts for the quarter were $9.5m (up 42% QoQ)
• Operating cash costs increased by $500k in the September quarter to $20m
• Net cash operating outflows were reduced by $2.5m compared with the June quarter.
• Cash on hand at 30 September was $73.8m. Dubber is fully funded to operate cash flow break even.
• Revenue was $6.6m (down 3% QoQ, up 10% YoY)
• Dubber extended its Service Provider footprint with commercial agreements with Ziggo (Vodafone Netherlands), 3 (UK) and NTS (USA)
• Dubber was accepted for the ‘IP Co-sell’ programme with Microsoft.

Dubber announces the 2022 Notice of Annual General Meeting of Shareholders will be held at 4:00pm (AEDT) on Monday, 21 November 2022. This year’s meeting is hybrid and will be held virtually via a web-based portal and physically at Punthill Little Burke Apartment Hotel, Lonsdale Room, 11-17 Cohen Place, Melbourne Vic. 3000.

The Explanatory Statement to the Notice of Meeting provides additional information on matters to be considered at the Meeting.

Shareholders who wish to attend the Meeting virtually must first register their attendance with the Company by no later than 4:00pm (AEDT) on 20 November 2022, the day prior to the day of the Meeting, by email to the Company Secretary, Ian Hobson at ian.hobson@dubber.net.

Please include the Shareholder’s name, address and HIN or SRN when registering with the Company Secretary. The Company will then email the details to participate in the virtual Meeting via zoom (a web-based meeting portal) to the Shareholder.

The Notice of Annual General Meeting, Explanatory Statement and Proxy Form should be read in their entirety. If Shareholders are in doubt as to how they should vote, they should seek advice from their independent professional advisers prior to voting.

Should Shareholders wish to discuss any matter please do contact the Company Secretary by telephone on +61 (0)8 9388 8290.

Adam Cleary says Dubber enables them to meet customer demand. The Southern Sales Manager for Next Telecom says: “Having Dubber means people come to us and buy our solution where they want call recording for Microsoft Teams Calling or need it as part of a bigger picture. It’s an untapped space – there aren’t many people out offering a complete Teams package right now; Dubber means we are.”

Next Telecom began working with Dubber when it saw fast rising market demand for cloud-based call recording. The Australia-based provider of wholesale telecommunications products and services sells to clients around the world. Today Next Telecom has operations in Australia and New Zealand and globally via parent company Comms Group.

“A lot of businesses have been moving into direct routing and Microsoft Teams Calling. The trend really accelerated in the last couple of years with the pandemic. Once they’ve migrated across to the platform, they realise they need to add call recording. It may have been something they previously did with on-premise systems, but now realised it was missing”, Cleary says.

He says Next Telecom needed a product to meet growing customer demand: “They need call recording for compliance or employee coaching.”

Dubber gives Next Telecom a way to generate revenue and boost ARPU. Cleary says “We’re seeing approximately a 50% revenue increase per user when we add Dubber to a standard Teams Calling plan”.

Also importantly, it means Next Telecom can offer an end-to-end Teams solution. He says: “There are a lot of people offering Teams, but without call recording, it is not complete. With Dubber call recording together with our contact centre solution and analytics solution we can cover 90 per cent of the needs of the market that we deal with.”

This gives Next Telecom an important point of differentiation. Cleary says most of the companies offering Teams Calling can’t offer as much: “We wanted to be able to tell clients that we can do the lot and address all their requirements.”

While Dubber does generate revenue for Next Telecom, it is equally powerful for the way it enables Cleary to win new clients that might otherwise look elsewhere. He says one large client representing a significant amount of business needed cloud call recording as part of the solution and offering Dubber helped him secure the contract.

Cleary says: “We needed a call recording platform that worked with Microsoft Teams and spoke to a few vendors. At first, we ran with a different platform before we were introduced to Dubber but switched quickly mainly because Dubber has a simpler interface, is easier to use and has a more competitive price.”

Now Cleary uses that simplicity as a selling point when he shows Dubber to his clients: “The first time I demoed Dubber was five minutes after someone gave me the login details to a demo portal. I was demoing it for the first time and had no dramas.”

The depth of partnership and local support provided by Dubber is also a huge advantage. It is a genuine partnership that goes beyond product and technical support – Next Telecom can call on the Dubber team to support RFPs as well as larger customer opportunities.

Managed services provider BizPro IT Services is a Next Telecom reseller. Director Jae Atkins says he uses Dubber in the business and uses the experience to help sell it to his small business customers.

He says: “As a managed service provider, we deal with people who are having computer issues and that means they are already frustrated when they call us. We had a few issues where clients were being difficult and getting aggressive. With Dubber call recording I can easily find and listen to a call and coach the staff member on how to handle the incident.”

Atkins says, “Now we’re taking that to our clients. Because Dubber has worked so well for us, we can share our experience to sell more.”

There is a massive migration to cloud-based products, particularly with the growth in hybrid and remote working. He says: “It’s become essential for small to medium businesses to move on-premise solutions into the cloud – and Dubber being a cloud solution is an important selling point.”

Atkins, like Cleary, is drawn to Dubber’s simplicity. He says being able to simplify technology for his customers is a large part of what BizPro does. “The responsibility is on us to make sure we are offering the best vendor solutions. Offering a complete solution gives us the best opportunity with clients. We try to simplify everything for our clients.”