Answering the call of CMS recording mandates

May of 2022, Medicare & Medicaid Services mandated specific compliance and recording changes that go into effect on October 1st 2022. During the enrollment period, Medicare & Medicaid Services will require all supplemental insurance sellers to record and retain all marketing and sales conversations for 10 years.

Litepaper | Meet CMS Mandates with Dubber: Compliant and secure call recording for the Healthcare Industry with Dubber

See how Dubber’s industry-leading conversational call recording and AI platform enables compliant unified recording and storage of all conversations to meet the Centers for Medicare & Medicaid Services (CMS) mandate.

A Preview of Dubber @ MWC - VEGAS!

We’re excited to be at Mobile World Congress, Las Vegas, showcasing how the Conversation Cloud and Dubber platform can deliver data-rich insights gathered across any platform on any device. Adding AI to every end-point unlocks revenue, retention and differentiation.

Podcast | Empowering Enterprises - Revealing and Alerting using Voice Intelligence

In this podcast, Dubber's Andy Lark discusses how cloud communications, cloud computing, AI and ML, are delivering technologies that were once available only to the world’s largest technology companies to now be available to the local veterinarian.

Hinchinbrook Shire Council uses Dubber Call Recording to end “he said, she said” disputes

"We use Dubber Call Recording for our main customer service centre. Our rates team and the regulatory compliance team also all have their phones recorded. We use the recording to deal with contentious issues – we get a lot of 'he said, she said' with our customers. We use the recordings to back us up."

Visium Networks solves disputes with Dubber call recording

Download the case study to learn how Visium Networks solves disputes with Dubber call recording

Hinchinbrook Shire Council improves dispute resolution with Dubber call recording

Download the case study to learn how Hinchinbrook Shire Council uses Dubber Call Recording and AI for its main customer service centre to improve dispute resolution and staff training and to meet regulatory requirements.