Product news

Before Michael Jordan was famous for shoes, golf, cigars – or even a brief baseball stint – he was dominating the world of basketball.

Just like our compliant, secure, call recording solution.

Before we added AI to revolutionise conversation intelligence, Dubber Recording was, and continues to, slam dunk the competition.

There are lots of basic call recording options, but if you need a secure, compliant solution – it’s a series sweep.

We partner with leading telecommunications providers, resellers, distributors and wholesalers to help organisations from a wide range of industries – capture, store and review key conversations. In industries such as finance, healthcare, insurance and government, we are the trusted tool for:

Regulatory compliance – maintain verifiable records, demonstrate compliance during audits, and meet regulatory retention requirements.

Dispute resolution – protect the organisation, resolve complaints faster, and prevent false claims.

Consent & agreement – provide proof of customer’s verbal authorisation, e.g insurance policy acceptance.

Fraud detection & prevention – compliance teams review recorded calls to help identify suspicious behaviour.

Quality assurance & training – utilise call recording to evaluate agent performance and use as powerful training materials.

Why we win

1. Ideal for Businesses of Any Size

Dubber lives in the Cloud and is native to all major Unified Communication platforms, mobile and other telephony services a business could be using.

2. Fast to Deploy

Affordable, scalable, and fast to deploy. No hardware or services needed.

3. Scalable & Flexible

Leverages Dubber’s advanced multi-tenancy technology infrastructure ensuring we are easily able to accommodate the changing needs of a business.

4. Easy Access to Conversations

The Dubber platform provides easy access to recorded conversations for individual users, teams and account administrators.

5. Enterprise-grade security

Meets the needs of customers and their industry, government or regulatory requirements. Our platform is certified to global standards, including ISO 27001, GDPR, and HIPAA, ensuring customer data remains secure and compliant across every deployment.

Key features

• Secure recording for individuals
• Unlimited call retention and storage
• User level, team & admin access
• Unlimited recordings, no recording length caps
• Easy to access & search through Dubber Portal
• Record, replay, and share any conversation.
• Pause and resume recordings
• Automated recording – Enterprise-grade controls – manage & enforce centrally

Dubber Recording works with any mobile network, including 5G, plus any voice, video and chat networks and services operated directly by Communication Service Providers. We’re also the Call Capture partner of choice for all the major Unified Communication platforms (think giants like Cisco Webex and Microsoft Teams).

For the clutch moments your customers face, choose Dubber Recording – the world leader in conversation capture and intelligence.

Our leading business intelligence platform Dubber Insights, just got even better with the introduction of an AI-powered agent tool that delivers the intelligence to help you make smarter decisions, accelerate growth and stay ahead of the competition. 

We already analyze every conversation and structure the data into Topics, Connections and Sentiment. Now you can simply ask a question and our Insights Agent will provide precise, relevant and verifiable results, complete with links to the actual conversations that support the answer. 

Here’s how it works (see diagram below)

1. Navigate to the top of the platform for the Insights Agent
2. Input your query
3. Results include an Overview, links to recordings & conversations
4. It’s an included feature in Dubber Insights – no upgrade required

Ask questions for instant AI-powered results

Understand why customers may be complaining, see what’s working (or not) in sales, or find trends in product demand and customer behavior. We deliver the intelligence for teams to make faster and more informed decisions that grow sales, reduce costs, retain customers and meet compliance requirements. 

Here’s some sample questions: 

Chief Revenue Officer Sarah needs to help her sales team achieve sales goals and targets. She may ask: 

• Which enterprise mobility products converted to the most sales last week? 

• What are some great examples of successful sales negotiation techniques?

VP Customer Success Tom needs to measure the Voice of the Customer (VoC). He may ask:  

• Which products generated the most complaints over the past 2 weeks? 

• How good are we at responding to complaints about late deliveries?

Marketing Director Jada needs to determine campaign effectiveness by measuring which key conversation topics are driving sales. She may ask: 

• What are customers saying about promotions this month 

• Which products are customers asking for as a bundled sale? 

Insights Agent is the result of our significant investment in R&D, reflecting our commitment to advancing intelligent solutions that deliver meaningful insights. Enjoy this feature as standard in Dubber Insights, our leading conversation intelligence solution. 

Unlock the hidden value in every conversation (across so many industries) and make smarter decisions – powered by Dubber’s sophisticated AI.  

To learn more about Insights Agent or Dubber Insights, contact us at contactus@dubber.net today. 

Meaningful customer interactions are increasingly important, and grasping the intricacies of conversations can set businesses apart. Making and understanding these connections are at the heart of successful business operations, as they shape our interactions, influence strategic decisions, and drive growth. 

That’s why we’re excited to introduce Connections. As a standout feature in our AI-driven conversation intelligence platform, Dubber Moments, Connections empowers businesses to unlock deeper insights tailored to customers’ unique business needs, reshaping every interaction into a strategic opportunity for growth.

The Power of Connections

Dubber Connections takes conversation intelligence to the next level. Unlike traditional keyword searches that merely skim the surface, this groundbreaking feature identifies specific product names, services, or brands within each Moment in conversations.  It aggregates data on mentions, customer segments, and trends, providing organizations with a comprehensive understanding of their marketing presence and potential opportunities. 

With Dubber Connections, you can uncover insights that matter most, leading to smarter strategic decisions.

Why Choose Dubber Connections? 

Tailored Insights

Deliver insights that align with your customer’s specific business needs enabling more effective decision making. 

Improved Market Understanding

With deeper analysis, businesses can grasp their market presence and identify new opportunities. 

Seamless Integration

Dubber Moments can be seamlessly integrated into your existing operations, allowing you to harness these capabilities with minimal disruption. 

Competitive Edge

Differentiate in a saturated market with advanced insights that traditional solutions cannot match. 

The launch of Dubber Connections is more than just an upgrade; it’s a commitment to innovation and excellence in conversation intelligence. We invite our partners to explore how this feature can elevate your offerings. If you’re not yet leveraging our advanced AI capabilities, now is the time to discover the unparalleled advantages that Dubber Moments can provide.

Join us in connecting the dots for your customers – let’s redefine what’s possible in conversation intelligence. 

Ready to learn more? Contact us today to see how you can start offering Dubber Moments to your customers.