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Dubber delivered significant revenue growth and increases across all key metrics in the 2022 financial year (FY22) reflecting demand from service providers for new sources of value. Dubber’s core strategy, to create value for services providers through unified recording and conversational AI as a core network service, adds incremental revenue, retention and differentiation based on meeting the needs of every user of business communications services globally. 

FY22 Performance Highlights & Key Metrics (pcp)

• Substantial organic growth in all core business indicators
• Capital raise of $110m at $2.95 per share in July 2021; business objectives fully funded
• Completed integration of Notiv and Speik acquisitions – expanding commercial opportunities
• Investment in the AI and NLP capability on the Dubber platform to meet customer demand
• Extended relationships with service providers; expansion of Foundation Partner program
• Expanded global footprint; key executive appointments in technology, product and sales capability

28 July 2022 Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) (‘Dubber’ or ‘the Company’), the leading unified call recording and voice intelligence platform to telecommunication service providers globally, today reports its 4Q FY22 Appendix 4C and Quarterly Activities to 30 June 2022.

4Q FY22 Highlights

• Annualised Recurring Revenue (ARR) increased by $5m QoQ to $59m (+51% pcp)
• Operating Revenue increased to $10.3m1, up 12% QoQ (+41% pcp)
• Total annual revenue increased to $36m1, up 75% on the previous financial year
• Cash receipts for the year were $29.9m, up 48% on the previous financial year
• Gross Margin on current revenues exceeded 70%
• Dubber subscribers exceed 580,000 (+38% pcp)
• Cash on hand at 30 June 2022 was $84.3m
• Dubber is fully funded and continues to invest in contracted and future growth with a focus on winning new service providers and expanding organic growth of users via the Dubber platform
• Appointments: Sarah Diamond (to be appointed) as Independent Non-Executive Director; Michael Abenhaim, SVP, Americas

We are thrilled to announce that NUWAVE is now a Dubber Foundation Partner – and as of August 1st, 2022, we are taking off on NUWAVE iPILOT 2.0!

NUWAVE has 20+ years of delivering first-class communications services to customers worldwide and provides an intuitive, all-in-one solution for Microsoft Teams Telephony and Voice Service.

As one of the only global certified value-added resellers (VARs) in Microsoft’s Operator Connect Accelerator Program, NUWAVE has developed a unique provisioning and lifecycle management system for Microsoft voice users called iPILOT. The services suite allows service providers and enterprises to quickly and easily deploy Microsoft Teams Voice services including rapid migration, provisioning, capacity management, support, integration, and analytics.

Microsoft Teams has more than 270 million monthly active users, and NUWAVE is one of the fastest-growing providers of Microsoft voice services in North America. Steve McGovern, Dubber’s CEO, sums it up perfectly: “NUWAVE is an outstanding partner that has ‘cracked the code’ with Microsoft Teams Voice services.”

What this partnership means for you

As a Dubber Foundation Partner, Dubber Unified Conversational Recording (UCR) and voice data services are now integrated into iPILOT 2.0 and available to all NUWAVE clients as an entry-level solution at no cost. Now NUWAVE customers can easily harness the power of Dubber to unlock valuable information and insights from conversations across voice and video, all without the need for expensive hardware.

“We are excited to be partnering with Dubber.  Dubber’s unique scalability fits perfectly with our view of what cloud voice users, enterprises and service providers are demanding.  By integrating Dubber into iPILOT, we’re able to build on our iPILOT platform and provide service providers with extremely valuable, margin enhancing services that in return will help their customers extract even more value from their voice and video calls. “

–Mark Bunnell, NUWAVE COO

Moving forward, NUWAVE and its partners will work with Dubber to introduce customers to richer and more comprehensive conversational recording and AI solutions. This will make it possible for customers to address a broad range of business needs by unlocking valuable information and insights from conversations across their voice and video calls.

So what are you waiting for? Turn on Dubber on iPILOT 2.0 today!  

Check out the full NUWAVE partner announcement here.

Melbourne, Australia, London, UK, Dallas, USA – 26 July 2022 — Dubber Corporation Limited (ASX: DUB) (Dubber) announced that it has signed a Foundation Partner agreement with Nuwave Communications, Inc. (NUWAVE).  NUWAVE, based in Las Vegas, Nevada, is one of the fastest growing providers of Microsoft voice services in North America and a key player in the Microsoft Operator Connect calling program.

Dubber Unified Conversational Recording (UCR) and voice data services are now integrated into iPILOT and available to all NUWAVE clients from August 1.

Microsoft Teams has more than 270 million monthly active users, making it the world’s fastest growing and most popular business communication suite. NUWAVE is a global communications and cloud platform as a service provider with a focus on simplification, automation, and innovation. They continue to provide many industry-first solutions which facilitate customer cloud communication adoption.

Steve McGovern, Dubber CEO: “NUWAVE is an outstanding partner that has ‘cracked the code’ with Microsoft Teams Voice services. They attack and remove complexity at every level, making it simple and easy for service providers and enterprises through iPILOT to quickly get the most out of their Microsoft Teams environments. They are an ideal partner for Dubber as we both work to enhance customer value and revenue for service providers in their Teams deployments.”

“We are seeing continued momentum for our Foundation Partner model in which Dubber’s unified conversational recording platform is embedded as standard, providing immediate and accretive revenue to both ourselves and our partners.”

Mark Bunnell, NUWAVE COO: “We are excited to be partnering with Dubber.  Dubber’s unique scalability fits perfectly with our view of what cloud voice users, enterprises and service providers are demanding.  By integrating Dubber into iPILOT, we’re able to build on our iPILOT platform and provide service providers with extremely valuable, margin enhancing services that in return will help their customers extract even more value from their voice and video calls.”

As a Foundation Partner, NUWAVE will provide partners and customers with the option to instantly provision access via iPILOT to Dubber’s industry-leading conversational recording capabilities as an entry level solution at no cost to NUWAVE customers and partners.

NUWAVE and its partners can then choose to work with Dubber to introduce customers to richer and more comprehensive conversational recording and AI solutions to address a broad range of business needs by unlocking valuable information and insights from conversations across their voice and video calls.

Dubber supports differentiation and revenue opportunities for service providers that continue to scale their voice services to enterprise, SME and government customers on Microsoft Teams. Dubber’s Unified Recording and Conversational Data and AI services enable compliance, training, customer service, dispute resolution and remote workforce enablement without the requirement for hardware or capital expenditure.

As a unique platform provider and carrier in Microsoft’s Operator Connect Accelerator Program, NUWAVE has developed a powerful provisioning and “lifecycle” management cloud based platform for Microsoft voice users called iPILOT.  The iPILOT platform allows carriers, cloud service providers and enterprise organizations to quickly and easily deploy Microsoft Teams Voice services including rapid migration, provisioning, capacity management, support, integration and analytics.  It automates for both Direct Routing and Operator Connect capabilities while also providing support for carrier hosted SBCs (session border controllers), on-premises SIP trunks, and “bring your own Network” for carriers and operators.

About NUWAVE:

NUWAVE is a global communications and cloud platform as a service provider with a focus on simplification and innovation which continues to provide many industry-first solutions which facilitate customer cloud communication adoption. NUWAVE’s iPILOT platform enables automation, provisioning, and analytics for cloud communications, and helps to improve upon the UC voice management experience.  NUWAVE’s iPILOT™ and SYNTHESIS™ platforms together can provide Carriers, CSPs or SIs with a turnkey, globally scalable solution to offer an industry leading Cloud Phone BYOC program for their partners and customers. To learn more about iPILOT™, SYNTHESIS™ and NUWAVE, please visit www.NUWAVE.com or www.iPilot.io.

About Dubber:

Dubber enables service providers to unlock the potential of the network – turning every conversation into an exponential source of value for differentiated innovation, retention, and revenue. Listed on the ASX, Dubber is the clear market leader in conversational intelligence and unified conversational recording – embedded at the heart of over 170 service provider networks and services and used daily by over 500,000 subscribers worldwide.

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For more information, please contact:

Investors:
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

Media & Investors
Tanya Thomas
tanya.thomas@dubber.net
+61 (0) 474 470 405

USA Media
Lauren McNamara
lauren@guyergroup.com
+1 914.610.0221

EMEA Media
Annabel Clementson
annabel@wearetfd.com
+44 7951 786435

Claims specialists working for global travel insurance assistance provider Cover-More Group, in Australia, use Dubber call recording for auditing, compliance and legal purposes.

Cover-More provides medical and risk management assistance to people travelling for business and pleasure. It has offices in 15 countries and is part of the Zurich Insurance Group. The business deals with millions of customers every year.

Peter Valdes, who leads Cover-More’s global telephony and unified communications team, says Dubber call recording is available on demand to every member of staff. The company uses it to record all non-contact centre calls across the business. The main user is the Claims Team: people working in that team have it switched on permanently.

He says Cover-More had previously used on-premise-based call recording but when the business moved to Cisco Webex it wanted to give the Claims Team its own call recording system. Kytec, Cover-More’s integration partner, recommended Dubber because of its ability to integrate smoothly with Webex.

While the Claims Team is based in Brisbane, having call recording in the cloud means team members could work from home or from the Sydney office.

“The Claims Team records all calls,” Peter says. “This protects the customer as well as ourselves. That way any information we get over the phone can be relied upon if there is a dispute or if incorrect information is provided.”

“The team leaders use call recording to listen to any call that a staff member flags as concerning or suspicious. If we deny a claim because of inconsistent statements, we may need to rely on the recording as evidence of this if the customer disputes our decision.

“We also provide transcripts for any call when it is requested.”

Cover-More is a complex business, Peter says.

“We have two main business units: travel insurance and medical assistance. Thousands of calls come into our contact centre each day.”

The details of all the customer calls are input to Cover-More’s CRM system.

Peter says he uses Dubber himself to record calls on his work phone.

“I think it’s great. The portal is simple to use. Finding calls is straightforward; you look for the time, date and who picked up the call, then hit play. You can tag it for later or download it.”

Longer term Peter plans to look at integrating Dubber with other systems and at ways of making the information captured in Claims Team calls available to other business units.

Want to learn more?

Having Dubber available on Cisco Webex Calling meant one of South America’s largest petroleum company could confidently migrate its communications while enhancing its ability to meet the ever growing compliance mandates through unified call recording and conversational intelligence.

One of South America’s largest petroleum company, and a member of the Fortune Global 500 list, needed a compliant and intelligent solution for recording calls and conversations.

Traders working there take important incoming sales calls from buyers and deal with other business partners.

As part of a global business, it is important to stay in regular contact with the business’s headquarters in South America. Availability is vital, a missed call can mean losing valuable business.

They needed unified call recording in order to comply with Europe’s MiFID II directive. The directive requires businesses to keep good records of transactions to show they have acted in the best interests of their clients at all times.

Bernhard van der Linde, the managing director of their local technology partner ADTS, says that when it looked around for the best combination of telephony and unified call recording to meet the company’s compliance needs, it found Dubber and Cisco Webex were the best fit.

The customer consulted ADTS as its trusted technology partner and after due diligence made the decision.

He says Cisco Webex is the best tool for this work. Their employees can make calls on any device; whether phone calls, video conferences or online meetings. Webex Calling gives them the flexibility they need to move around and allows them to stay connected at all times, even when not in the office.

Van der Linde says “Dubber’s strong Webex integration was the key. It could be installed seamlessly without any disruption”.

He says ADTS finds Dubber to be an easy solution to offer customers because it is recognised as the leading brand, ticking all the boxes and very much a safe choice.

This was underlined by the installation process. Van Der Linde said: “it was super simple, our engineers exchanged data, switched on recording and it just works. We gave employees an initial training and showed them the online resources available from Dubber. That was it: job done.”

Per MiFID II, the customer must store all records safely for seven years and be able to find and retrieve individual calls at any time. Van der Linde says Dubber is ideal for this as it offers unlimited usage and storage, and never archives calls so everything is available to be easily searched and played back instantly.

He went on to say, ““We already knew Dubber and were pleased to be able to use them with Cisco Webex. The migration to Webex with Dubber was easy and without disruption, best of all we know our client has access to the best tool we know for managing MiFID II compliance requirements”.

Want to learn more?

Sarah Diamond will join Dubber’s Board as a Non-Executive Director, bringing a wealth of international experience in business and technology to the company.

Peter Clare, Dubber’s Chairman, said the Board is delighted to welcome Diamond, and the appointment will help drive the growth and future success of the business.

“Sarah brings a wealth of experience and capability relating to a multitude of key areas in which Dubber is focused. We look forward to working with her as we grow the company’s profile globally,” Clare said.

Sarah Diamond is a recognised global executive with deep experience in the financial services, technology, consulting and regulatory sectors. Over the course of her 30 plus year career, Diamond has worked with most major banks, Wall Street firms, exchanges, and regulators. A global leader, Sarah has led teams across cultures and time zones in Europe, the United Kingdom, China, Japan and the U.S.

As the Global Managing Director, Financial Services at IBM, Diamond managed a $10B P&L and was responsible for helping top 50 global financial services clients embrace digitization to grow their businesses while creating customer value within the rapidly changing regulatory, business and technology landscape.

Additionally, she served as Vice Chair of the Advisory Board of Directors and senior advisor to the Chairman and CEO of the Promontory Financial Group, an IBM company.

Prior to joining IBM, she served as senior vice president in charge of capital markets at KPMG, after launching her career in international banking at Chemical Bank in London.

Download the full ASX Announcement below.

Dubber Corporation Limited (ASX:DUB) the leading conversational intelligence and unified recording platform for service providers and their customers globally, today released its Annual Report to Shareholders for the year ending 30 June 2022.

Our recent research with AT&T showed that 72% of businesses lack a clear hybrid-work strategy. The findings also show other sentiments and challenges around Covid-driven hybrid working, including lack of innovation, insufficient oversight and cultural shifts.

But. Hybrid work will be the default by 2024. Half of the work will be performed offsite: 81% believe hybrid work will be the foremost working model by 2024, with 56% of work done offsite.

Artificial intelligence and machine learning were identified as the leading transformative technologies in the survey, with their intrinsic value identified specifically in the areas of employee training, intelligent enterprise search and learning and conversational help.

AI is a great example of the dilemma facing most service providers – how to monetize a transformative technology – does this opportunity get left to those running on the network – or, can AI on both the end-point and in the core of the network usher in a new era of conversation-based services?

Address the challenges at the network level

The issues emerging in addressing both AI and Hybrid Working as opportunities are challenged by macro issues: Businesses and consumers increasingly relate more to the app or service than the businesses that made the conversation possible – as a result, even the new 5g opportunity is relatively undifferentiated. Without new services and innovation based on AI, differentiation is unattainable, resulting in churn – a dependence on price and packaging, and balance sheet impacts from decreasing revenue and margin.

The question is will the shifts increase the value of the network to you, the Service Provider? Empowering increasing ROIC, revenue, retention, and differentiation; will they open opportunities for innovation for the service provider, allowing for innovation-powered differentiation?

Or will they deliver a more powerful platform to others? Those running on top of the network have shown us that revenue doesn’t return to the source of where value was created. But what if there was a way? This is why we started Dubber – not just to record calls but to deliver value from the network from our Platform.

Delivering on the promise and value with the Conversation Cloud

The new conversational era will be powered by the Conversation Cloud – the one place conversations can be retained, refined and AI-enriched to create value. Many of you who know Dubber may gravitate towards thinking that we are a call recording company… and that is understandable. The platform, however, has been designed to match the philosophy, namely that capturing the conversation should be from the source of that conversation – the network. Call recording, as tangible as it is, was only ever going to be the start. You’ve all heard the word ‘platform’ after the term ‘cloud’; it is the most overused and over-abused term in our vernacular.

That’s what Dubber is, a single global platform that enables service providers to deliver features at scale anywhere across the network. Features that enable value to be created from any conversation on the network, features that unlock content insights, features that enable the prospect for innovation, features which can create new and needed experiences for customers, and features that drive revenue from the source of their creation – the network.

Dubber is not your typical ISV partner, looking for re-sale partnerships with all the challenging sales motions that that entails to ultimately deliver unilateral value around our own detached technologies and customer base. We believed that the focal point needed to be the Service Provider for two key reasons: Firstly, because we believe that that would provide the best customer experience, and secondly, that would drive value throughout the supply chain. To do that, we need to be on board with you in every sense.

Solutions delivered to you should enhance the value of the network through differentiated services, not monetize the network at your expense. Those solutions should be burdenless, deployed with simplicity and scale, on with a click and integrated easily with provisioning and billing. And that they must unify applications and end-points, so conversations – text, video, mobile, UC could be accessed and enriched in one conversation cloud.

And that this could enable endless AI-based innovation opportunities for service providers with minimal CAPEX.

Reimagining the value of the network starts with reimagining the value of a conversation. And that begins with unlocking the value of content. Network operators generate an average of 10 to 15 per cent of their revenues outside of core connectivity; the type of services we deliver have the potential to double that. And this increases further when the customer adds other communications services to the Conversation Cloud.

The monetization opportunity is immense. Take any conversation – serve new applications – native widgets and or notifications. Let me give you a few examples of what we see as an exciting opportunity.

The emergence of new network services

We launched Notes by Dubber at Mobile World Congress. Deployed at the heart of a Service Provider network, users now get any meeting or call transcribed, turned into actions, with highlights and more. Enabling users to review meetings that they weren’t able to attend on the way home and easily share highlights for action by others.

The use cases run across all demographics, from consumer through to small businesses and enterprises. For example, say, on a mobile network, I could get a text nudge following a call with all the key actions from the call. Or a reminder of a meeting I committed to during the conversation to drop onto my calendar. Or perhaps my service and mobile might come with an app that quickly flags to me customer and employee sentiment for that day and gives me snippets from customer calls I should know about. Let’s say I’m a major bank, and I might have provided to me by my Service Provider a fully integrated compliance reporting dashboard that gives me total visibility into calls that potentially breach policies.

Or a simple search console that enables me to pull up highlights, a recording or a transcript of any conversation across the business. That same application would prove invaluable to HR, dispute resolution teams, or customer service managers. All of this is possible today. And this is just the start of a new era in which every conversation is a source of value for the service provider turning the network into an innovation factory with endless new services created and deployed with minimal CAPEX investment.

In most media industries, there is a well-known saying that content is king when it comes to future value. The networks which you operate contain an enormous amount of content that, to date, remains untapped. Every day, huge amounts of calls or conversations go across those networks and disappear into a vacuum. Others land on third-party infrastructure and applications where they are monetized independently of the service provider. One key question is how quickly can that change?

Reimagine the value of your network today

‘Speed to market’ is a familiar imperative that is identified by analysts and management alike. The Dubber platform is ready to go, as are primary revenue-generating applications which can deliver that content in the network.

What if this took months, not years and what if revenue flowed in days? And what if it did that without traditional CAPEX and OPEX burdens? We see an incredible opportunity to help to redefine the value of every network through the Conversation Cloud and Dubber Platform. It starts with a new form of partnership between companies like Dubber. One where we all benefit from increasing the value of the network and expressing the life of the network and conversations in new ways.

Customers are going to benefit from it; more than that, they are going to require it and what better way to serve it to them than directly from the network.

by Bill Bennett

Service providers have an opportunity to recapture the value in their infrastructure.

Telecommunications technology changes fast. Telcos and other service providers face ever-increasing infrastructure investments to stay competitive. Upgrading mobile networks to 5G or building fibre to the premise needs more capital.

Each year they spend hundreds of billions of dollars. There is no let-up in sight.

Meanwhile, there is no corresponding revenue rise. Customers get more data and faster data with each passing year although the price they pay remains steady. They get more reliable connections. Traditional telecommunications companies around the world built networks that millions turned to when they had to work from home.

When they look at the future through a traditional telco lens, they see few opportunities to add value.

Competing with free

Moreover, the value-added services telcos were able to sell in the past are now given away for free.

Technology companies provide free or low-cost digital services running on top of fixed-line and wireless networks, often, but not always, funded by advertising sales.

Take the free messaging offered by Facebook, Google and Apple. It can be advertising-supported or as a lure to sell hardware or other digital services. Zoom, Teams and Webex replace telco-provided video conferencing. The list of free or low-cost over-the-top services goes on.

Streaming video, music and gaming are other classes of over-the-top services that rely on networks built and maintained by telcos

To rub salt in the wounds, over-the-top companies continue to clock up record revenues and enjoy high margins.

Meanwhile, telecommunications experiences flat to decreasing revenues, increasing capital outlay requirements and reducing opportunities to differentiate.

Telco share of the online digital universe is decreasing

When comparing telcos to these tech companies the numbers make for sobering reading. The profits of the world’s top 25 telcos has fallen 46 percent. Their share of revenue is down 40 percent. Their share of the market cap dropped 60 per cent.

Meanwhile, the likes of Google, TikTok and Zoom are heading in the opposite direction. It’s no coincidence that Apple and Microsoft are among the world’s most valuable companies.

The telco sector’s long-time fear of becoming little more than a series of pipes could soon be reality. There’s irony in this: none of the new value the over-the-tops generate would be possible without the networks. They are the enabling technology.

There are other challenges. Governments around the world have different regulatory goals, but their rules often work to increase competition, which in turn keeps margins low. It’s not unusual for telcos in a contested market to compete all the profit away.

The logical conclusion of where the markets are heading is that telcos have lost the battle for opportunities on the network. However, things are quite different if we look in the network.

The opportunity is in conversations & content

All the extra value created by over-the-top companies comes from conversations. People and businesses need to communicate with each other. It remains as valuable as ever.

For over-the-top companies, those conversations take place on top of the network.

There is another set of conversations with untapped value. We’re talking here about the millions of conversations people have every day when they make voice calls on their mobiles or fixed-line phones through traditional telecommunications networks.

These conversations take place in the network.

Each of those conversations could hold as much value as those taking place on the over-the-top services. They represent an opportunity for telcos to win a much higher average revenue per user.

Moving beyond connectivity

Telcos have found it hard to move beyond connectivity in the past. There are huge barriers. Over-the-top players are not restricted by national boundaries, networks inevitably are.

The skills needed to develop and market digital services were expensive and hard to attract to firms unable to distribute start-up equity or offer seemingly unlimited career opportunities. That’s less the case today, skills are more widespread and, thanks to the cloud, technologies often need less complex integration.

Tapping into the conversations that take place in a network is one set of opportunities beyond connectivity. Other trends have potential.

Organisations with large on-premise call centres are shifting to cloud-based systems. They need flexibility and to be able to support new modes of working including home-based call centre staff.

Bigger than connectivity

Connectivity services typically deal in large numbers: customers serviced, call minutes, data traffic and so on. The numbers can be equally large beyond connectivity.

And unlike connectivity, where the number of customers is at saturation point, the market for in-network services holds huge growth potential. The examples are endless:

• Deployed at the heart of a Service Provider network, Dubber Notes users now get any meeting or call transcribed – turned into actions – with highlights and more. A user can review meetings I wasn’t able to attend on the way home and easily share highlights for action by others.
• Another service might deliver a text nudge following a call with all the key actions from the call. Or a reminder of a meeting I committed to during the conversation to drop onto my calendar.
• Or, mobile services might come with an app that quickly flags customer and employee sentiment for that day – and provides snippets from customer calls a manager should know about.
• A major bank could receive from their Service Provider a fully integrated compliance reporting dashboard that gives total visibility into calls that potentially breach policies. Or, a simple search console that enables them to pull up highlights, a recording or a transcript of any conversation across the business. That same application would prove invaluable to HR, dispute resolution teams, or customer service managers.

All of this is possible today. And this is just the start of a new era in which every conversation is a source of value for the service provider – turning the network into n innovation factory with endless new services created and deployed with minimal CAPEX investment.

Many of today’s business challenges are best dealt with from in-network services

Many businesses face challenges that are best addressed by value-added services telcos can offer from within their networks. There’s an ever-increasing compliance load, especially of those companies operating in and around the finance sector where record keeping becomes critical.

Conversational intelligence is an ideal way to capture the necessary information. It makes sense to do that at the network level. It makes even more sense for capturing and mining the conversations in the Network to take place in the Cloud where vast amounts of data can be stored safely and securely.

AI opens the door to a new frontier

Moving from connectivity services to capturing vast amounts of conversational recording data opens the door to new frontiers with even greater potential to disrupt and reshape telco business models. Voice call recordings already enable AI technologies like sentiment analysis, where customers can instantly read reports on how customers respond to conversations.

Understanding this opportunity changed our orientation at Dubber from the utility of call recording to the creating a platform that will enable value to be created from any conversation on the network – to enable the content on the network to unlock new sources of innovation and the creation of new, needed experiences for customers.

We believed that the majority of providers looking to enhance the value of the network had it wrong and we would get it right – and that the focal point needed to be the Service Provider:

1. Solutions delivered to you should enhance the value of the network through differentiated services – not monetize the network at your expense
2. Those solutions should be burdenless – deployed with simplicity and scale – on with a click – integrated easily with billing and provisioning
   And that they must unify applications and end-points. So conversations – text, video, mobile, UC – could be accessed and enriched in one conversation cloud.
3. And that this could enable endless AI-based innovation opportunities for service providers with minimal CAPEX

Mining the gold in the network starts with native services the Service Provider can monetize and provides the pathway to increased revenue, retention and differentiation.