Learn

Download the case study to learn how Surf Life Saving NSW can focus on the mission of saving lives with Dubber call recording and AI.

Learn how Surf Life Saving NSW:

• Gathered crucial evidence with accurate and immutable records of all calls for coronial enquiries and investigations.
• Saved critical time with automatic transcriptions of every call that can be copied and pasted into incident reports saving critical time.
• Used AI-powered sentiment analysis to identify calls needing further review, and listened to recordings for staff training.

Did you catch Dubber on CommsDay?

Recently, James Slaney, Co-Founder and COO of Dubber, sat down with Grahame Lynch from CommsDay, to chat about the challenges Communication Service Providers are facing and how they are uncovering hidden value on their networks thanks to the power of Dubber.

“Service providers are telling us they have traditional issues such as differentiation. There are growth problems. They’ve got pressures with churn of customers. They’ve had massive investments in 5G and growing those networks and delivering; how can they leverage those investments and dragging the revenue or the benefits of those networks.” – James Slaney, Co-Founder & COO Dubber

Why Service Providers are turning to Dubber to unlock value from network conversations

Against a backdrop of regulatory and supply disruption, changing customer behaviours and tech innovation, service providers are under constant pressure driven by a need to differentiate mobile offerings, shifting value pools and profit erosion, resulting in decreasing returns on invested capital.

Dubber hits that sweet spot for Service Providers globally; as a network-grade service that’s embedded into the network. Dubber addresses traditional telephony, mobile networks, and Unified Communications services, unifying voice data and delivering insights, actions, and meaning from not only singular conversations but within departments, business functions, and the enterprise as a whole. Critically, Dubber network-native services enable service providers to unlock new revenue streams through conversations on their networks.

When, where and how conversations occur has changed

The conversational era is upon us. Gartner estimates that by 2025 – 75% of business conversations will be recorded and analysed for business intelligence and decision making. Covid has accelerated Hybrid work resulting in an explosion of end-points, conversation modalities and the imperative for businesses to digitise.

Despite the changes in where, when, how and on what device or platform conversations happen, the service providers’ network infrastructure underpins it. With the benefit of Dubber, service providers can orchestrate and enable customer, people, revenue, compliance intelligence, and dispute resolution by unifying voice data with AI, all from natively embedded services within the heart of the network. Dubber empowers service providers to position themselves to deliver and capture value answering their need to differentiate, create new value pools and retain customers.

The Dubber difference driving Service Provider differentiation, retention & profit

As a sticky product with cloud-native infrastructure and scalability that can be switched on with a click, over 170 service providers worldwide partner with Dubber to provide value for customers in a network-native, simple to deploy and flexible, innovative service.

The Dubber Difference:

• Embedded as a service and connected at a network layer – highly resilient and telco-grade platform
• Deliver differentiated services and accelerate innovation
• Increased revenue from an in-demand service – Near-instant time to market and revenue-generating from day one – Dubber is highly profitable, margin accretive
• Increased retention
• Requires no CAPEX neither for you (the CSP) nor for end-customers
• No unnecessary cumbersome installations required
• Intuitive cloud-native, easily accessible and modular
• Backed by comprehensive support (support, helpdesk, security)
• Tap into innovative capabilities such as NLP, AI & ML

Speak to us and learn how we enable service providers to unlock the potential in their networks.

Download the whitepaper by leading telecommunications industry analyst firm Cavell Group, to discover the key trends impacting service providers and what every service provider needs to do next.

As Cisco’s leading partner for Unified Conversational Call Recording and Voice AI, we’re looking forward to participating in Cisco Live from June 13-16 in Las Vegas as a Collaboration Village Sponsor.

This is your chance to see the only preferred native and embedded call recording solution at Cisco Live. Dubber is native as a standard feature in Webex Calling Multi-Tenant and Dedicated Instance – an immediate benefit to every customer and a pathway for every Cisco Partner and Seller to drive richer Dubber solutions with a click.

We’ll be demoing Dubber, showcasing case studies and have great prizes and gifts waiting. Come on by!

Dubber is proud to be the most complete recording solution on all major Cisco platforms. With Dubber, Cisco customers across all industries now have the opportunity to unify conversational data capture and analytics, revealing the critical insights largely left untapped within voice, video, and chat.

In response to the new reality of hybrid-working, the unification and capture of all communication is vital to the transformation of enterprise working models and in delivering advanced functionality to drive innovation and collaboration across organizations.

For Cisco customers, the Dubber platform drives innovation, revenue, and retention as a hyper-scalable and instantly deployable secure cloud-based solution. With just a click of a switch, users can securely share and unlock meaningful insights and actionable intelligence enriched with conversational metadata and unified in the Dubber Conversational Cloud.

Here are some of the highlights of what you can expect from Dubber at Cisco Live:

1. Speaking session by Adrian, Di Pietrantonio, Co-Founder and Executive Vice President of Global Platforms & Partnerships at Dubber 
   • Join Adrian in the Collaboration Village on Wednesday the 15th of June at 3:30-3:45 pm for a session on how Voice AI can address the challenges associated with hybrid work and unlock valuable insights for your business.
2. Visit the Dubber kiosk & chat with a voice data expert
   • Visit us at the Collaboration Village, CL11 – E&F, and speak to one of our experts to learn how Cisco’s preferred private and compliant recording solution can be turned on and used in your enterprise.
3. Loads of prizes are up for grabs!
   • Don’t miss out on the chance to receive a free demo of Dubber on Cisco’s major platforms and go into the running to win Dubber merch or an Apple Airtag!

So, in the spirit of the Cisco Live 2022 event tagline “ALL IN”, we’d love for you to join us and go ALL IN with Dubber at Cisco Live. Come see us at the Collaboration Village, CL11 – E&F, from June 13-16 to learn more about how Dubber can optimize your business by helping to ensure compliance mandates are met, improve customer and employee intelligence, reduce revenue leakage, expedite dispute resolution and turbocharge productivity. You don’t want to miss this!

Book a face-to-face demo of our platform or a meeting with one of our senior executives at Cisco Live. We look forward to seeing you there!

5 reasons why every Admin needs to turn on Dubber on Webex Calling

Dubber private and compliant cloud call recording is a native feature of Webex Calling, easily provisioned by any Webex Customer Administrator. More than half a million businesses and users (globally) have been using Dubber to record their crucial business conversations.

Are you the Control Hub Customer Admin?

Call recording insights are now considered imperative in achieving better business outcomes. Organisational leaders are looking for an edge, whether that’s better use of voice data or an increased ability to glean insights and intelligence from every business conversation.

Webex Calling customer administrators now play an essential role in enabling their business and users to unlock the value in every business interaction and power conversational intelligence at scale. With a predicted 75% of conversations being recorded by 2025 (Gartner), the trend is set to stick.

So how does Dubber on Webex Calling stand up against competitors and enable businesses of all sizes to achieve business outcomes? Here are five reasons.

5 reasons you need to switch on Dubber on Webex Calling for your business:

1. It’s FREE. Zero additional set-up cost. Zero additional hardware.
All Webex Calling users have access to Dubber’s enhanced cloud call recording capabilities at zero cost covered in their Webex Calling subscription. You can eliminate the cost of legacy call recording solutions today and simplify the pathway to unlocking the benefits of conversational insights and AI.

2. Natively embedded, instantly provisioned and intuitive onboarding
Dubber is the first multi-tenant call recording solution born in the cloud that’s natively embedded into Webex Calling. Dubber is securely interconnected to the Webex Cloud, making it simple, automated, and instant to switch on through Webex Control Hub. Admins have complete control and easy user management. Admins can effortlessly provision 1 or 1-thousand users or leverage dedicated customer success experts for support, including an intuitive concierge-level onboarding experience for admins.

3. Enhanced cloud call recording for business needs
All Control Hub admins need to do, is switch on call recording in Control Hub for their users. By doing that, they enable enhanced compliant cloud call recording capabilities for all Webex Calling users. All recordings are centralised in the Dubber portal with unlimited call recording, replay and download with 30-day storage. Dubber on Webex Calling users will have the ability to record, pause/resume and record on-demand on mobile or the Webex app (Desktop/mobile).

4. Centralise your voice data compliantly – Built for Hybrid (Webex Calling & Webex Dedicated Instance)
As an Admin, if you’re managing the transition from UCM on-premise to Webex Calling, you can use Dubber to meet all your call recording requirements. With Dubber, cloud call recording is compliant, secure and unifies your voice data in one platform. This approach enables a streamlined hybrid experience and management for you as the Administrator.

5. Dubber is a Cisco Solution Plus Partner
As a Cisco Solution Plus partner, Dubber has long been a trusted vendor across the Cisco ecosystem. For this reason, Cisco is Dubber’s first partner in the Dubber Foundation Partner program. The partnership unlocks for all Webex Calling & Webex Dedicated Instance customers a tailored, securely embedded and compliant cloud call recording, bringing a best of breed capability as a stand feature. For Webex Calling customers and customer Admins, the experience has been designed with ease of adoption and simplicity in mind. This makes Dubber the most complete recording solution available on all major Cisco and Webex platforms.

Interested in learning more?

Dubber on Webex Calling is making cloud call recording easier and more accessible for businesses to unlock the value of their rich conversational data. To learn more, get in touch with us here.

To compliment Dubber on Cisco, Dubber also has a range of solution packages purpose-built to solve Compliance, Customer, People and Revenue intelligence outcomes powered by Dubber’s voice-ai platform. Reach out here for a tailored demo.

Lights, camera, action!

We’re proud to announce our debut ‘Blockbuster’ sponsorship of Gamma’s 2022 Roadshow, ‘Gamma at the Movies’. This year’s theme is, ‘Mission Possible: Making new markets’.

Dubber is changing the economics of legacy on-premise call recording, opening up new opportunities for revenue growth, customer retention and product innovation with the Unified Call Recording and Voice Intelligence platform.

We’re excited to showcase the Dubber solution to Gamma channel partners up and down the country in June and showcase how they can start to 2X the value of every deal with compliant cloud-based conversational recording and voice AI.

• Tues 14th June – Vue, Glasgow Fort, Glasgow
• Wed 15th June – Vue, Salford Quays, Manchester
• Tues 21st June – Cineworld, NEC, Birmingham
• Wed 22nd June – Vue, Cribbs Causeway, Bristol
• Tues 28th June – IMAX, Waterloo, London

Innovate your UC offering and increase your ARPU today with Dubber – see you at the show!

Who said what? Dual-stream recording on MS Teams is a way to end not knowing – critical for hitting compliance mandates within organisations. When dual-stream recording is switched on, call recording quality goes up.

Benefit: More accurate transcriptions, leading to better conversational intelligence insights

Benefit: Discrete record of who said what, even when both parties are talking at once

When a conversation happens on Microsoft Teams – whether it is a Teams-native platform conversation, or an Operator Connect call via Microsoft Teams Calling with PSTN integration – dual-stream recording can be your default option with Dubber.

How dual-stream recording for Microsoft Teams works on Dubber

Dubber’s dual-stream recording on Microsoft Teams records two audio separate streams – one for the host, one for the participant – in stereo recording. 

On calls with more than two participants, the host speaker is recorded on one channel, with the other participants on the second channel.

In Dubber transcripts, the recording is then broken down to show the host as Speaker One (Left) and the participant as Speaker Two (Right). This also aids in transcription accuracy. When replaying recordings in their audio form, the host or speaker one will be reflected in the left headset channel and the participant or speaker two will be reflected in the right headset channel.

Why dual-stream recording is critical for compliance

In compliance activities, it is imperative that internal speakers’ words are captured succinctly, and always extracted as that person. Speaker identification through AI, such as in our Notes by Dubber application, is a handy tool, however for absolute knowledge of who said what, without the chance of misidentification, a dual-stream capture provides immutable proof. This also eliminates cross-talk, which can confound understanding and recall.

Example case: ASIC’s Best Interests Duty RG 273 obligations

Under ASIC’s Best Interests Duty RG 273 obligations, mortgage brokers must be acting in the best interests of the customer at all times. With Dubber, dual-stream recording can ensure the broker’s conversations are recorded and transcribed with full attribution and separation, plus stored and recalled for as long as is necessary.

Example case: FINRA Rule 3110. Supervision

Under FINRA Rule 3110, a system must be set up to supervise associated persons for compliance with applicable securities laws and regulations. This includes “review of securities transactions that are reasonably designed to identify trades that may violate the provisions of the Exchange Act, the rules thereunder, or FINRA rules prohibiting insider trading and manipulative and deceptive device.” By using Dubber’s dual-stream recording, this makes it easy to instantly review and recall conversations, even based on keywords or particular people.

Try dual-stream recording on Microsoft Teams to meet compliance mandates

Dual-stream recording is available now on MS Teams. Head to Microsoft’s AppSouce to get Dubber Unified Call Recording for Microsoft Teams or download our guide: How to ensure compliance on Microsoft Teams.

5G is here and the opportunities for generating growth on provider networks are immense. As a new study by Juniper Research suggests, “revenue generated from 5G services will reach $600 billion by 2026; representing 77% of global operator-billed revenue.”

The study highlights multi-device subscriptions as a critical focus, and points to an increasing explosion of devices and data communications.

Another driver of 5G services is the need for organisations to effectively communicate and collaborate under a now pervasive hybrid work model, where “AI & ML was surveyed to be the #1 enabling transformative technology.”

Where can communications service providers expect to see new opportunities?

The possibilities of 5G mean far lower latency, and higher throughput on networks. What this means is that applications running on 5G can be far richer in experience for users than what’s possible on 4G.

A big component of this will be collaborative work across the globe – across voice, video, and chat, with apps that can support AR and intelligence overlays. How, when, where, and why we communicate in our business and personal lives will be key.

“93% of business leaders agree that communication is the backbone of business” – The State of Business Communication, Grammarly

If every major communications service provider has 5G, and needs to charge more to support this investment, the question remains: “How do we create differentiated services that not only demonstrate the power of 5G but also drive switching and adoption?”

Boosting ARPU with conversational intelligence

“Flat/declining ARPU is making it more important than ever that CSPs target their network investments in areas with the highest potential for sustainable growth and optimal return on investment (ROI).” – Planning today for the networks – and revenue opportunities – of tomorrow, Infovista

“For service providers, this marks a critical turning point in translating the power of the data coursing through networks to true value – both in ARPU and for their customers.”
– James Slaney, COO, Dubber

Dubber’s network-embedded conversational intelligence capabilities that analyze and give insights across voice, video, and chat, make it an unparalleled opportunity to help organisations do hybrid work effectively on 5G.

Service providers have unprecedented data flowing in the content on their networks – and it’s largely untapped. 5G will result in an exponential data explosion and it’s up to service providers to capitalise on the value of that data.

A crucial key to unlocking the value of data on 5G is in transforming conversations on voice and unified communications services into data. Notes by Dubber does just this – driving revenue, retention, and differentiation. Unlike many applications built purely for end-users, Notes By Dubber starts as a core network service – instantly embeddable and scaleable.

Get in touch to learn more about how putting Dubber on your voice, video, and chat offerings can help deliver ROI on your 5G investments.

“The Pandemic has forever changed the trajectory of the work environment. CxOs understand this but culture, processes and technology are not yet mature enough to meet the expectations of today’s workforce.” 

– 2022 Future of Work Study, Incisiv

Corporate culture is an intrinsic part of every business. When caring and order reign, and teamwork, trust, and respect are present, the workplace thrives. When company culture starts going south, employee engagement, loyalty, and retention rates go down, and conflict goes up. It’s a slippery slope, and many businesses have found it difficult to maintain a strong corporate culture in the shift to hybrid work.

Sustaining company culture is one of the top challenges facing businesses today in the shift to hybrid work. Why? Because distance and lack of modernised technology have caused friction in the workplace, which has led to a decline in satisfaction with company culture overall.

“Only 56% of C-suite executives believe they have been able to sustain their organization’s culture while working in a distributed working model”

– 2022 Future of Work Study, Incisiv

Service providers can help bridge the gap that has emerged in company culture by offering solutions that monitor and assess employee wellbeing across distance.

“Companies with strong culture achieve three times higher total return to shareholders than others.” – McKinsey, 2020

Dubber’s conversational analytics empowers businesses to bridge this gap – with insights into employee engagement, satisfaction, and connection collectively across the enterprise, as well as drilling down to the team or individual level. It’s a chance to put an end to not knowing. It’s also a chance to rebuild corporate culture to fit a hybrid work model, utilising the resources you already have to inform decision making. Dubber unifies conversations across all endpoints on phone, mobile, and Unified Communications platforms such as MS Teams, Cisco Webex, and Zoom for the full picture.

How conversational intelligence boosts company culture in hybrid work

• Know your people and teams with real-time sentiment analytics – by meeting, team or company-wide, whether in-person or online
• Replay, share and evidence crucial conversations to coach and resolve interpersonal issues based on exactly what was said in remote meetings
• Reduce meeting overload and burnout by enabling team members to quickly surface the parts of meetings relevant to them without having to attend the meeting
• Discover when teams are not communicating enough, to re-evaluate and reignite modern team-building practices

Service providers can enable their customers by offering Dubber as an essential service alongside their remote communications tool stack. Ask us how Dubber can help double your revenue on every endpoint.

Melbourne, Australia – 4 May 2022 — Dubber Corporation Limited (ASX: DUB) (Dubber) is pleased to announce that it has been awarded “Cloud Technology Supplier of the Year” by CommsDay, at the CommsDay Summit in Sydney today.

The CommsDay Summit is Australia’s peak service provider event, drawing over 300 delegates and speakers from the service provider industry and government. The summit returned to an in person event this year after a two-year hiatus due to the Covid-19 pandemic. Keynote speakers focussed largely on dynamic industry transition and presentations were provided by Dubber CEO Steve McGovern along with Federal Communications Minister Paul Fletcher, Shadow Communications Minister Michelle Rowland, ACCC commissioner Anna Brakey, TPG Telecom CEO Inaki Berroeta, Vocus CEO Kevin Russell and other key industry executives.

Steve McGovern, CEO, Dubber: “We are delighted to have been selected as the Best Cloud Technology Supplier by CommsDay’s Edison Awards. This award is further recognition of Dubber’s role as a truly global platform that is helping service providers and cloud communications platforms transform the way they think about, and deliver, their services. With leading service providers globally utilizing the Dubber platform, we believe we are uniquely placed to be able to help carriers add value to their network offerings in a completely new way, by taking advantage of the content and conversations that are traversing their networks.”

Dubber’s cloud-native recording and intelligence solution is built to be embedded in telecommunications networks and unified communications solutions globally, unlocking the potential in every conversation with AI-enriched conversational data. The Dubber platform has been adopted by over 170 service providers globally including Telstra, Optus, AT&T and BT.

Grahame Lynch, CommsDay Founder: “Dubber has emerged as a truly underappreciated national treasure: developing an Australian designed call recording cloud solution and successfully exporting that to 170 service providers across the entire world. They are an amazing success story.”

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation directly from the network. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer recording from virtually any source – turning them into AI-enriched insights for compliance, revenue, customer and people intelligence. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry. Its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors:
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

ANZ Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

EMEA Media
Annabel Clementson
annabel@wearetfd.com
+44 7951 786435