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PHOENIX, ARIZONA / ACCESS Newswire / October 21, 2025 / Crexendo®, Inc. (NASDAQ:CXDO), an award-winning software technology company that is a premier provider of cloud communication platform software and unified communication as a service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes, today announced that the company has added Dubber, a leading provider of multi-channel compliant voice recording and powerful AI  insight solutions, as an Integration Partner into Crexendo’s NetSapiens Platform ecosystem .  

Crexendo’s partnership with Dubber enables Crexendo platform licensees to offer secure, compliant call recording with Dubber’s own AI-powered solutions to their customers, unlocking additional revenue opportunities. Adding Dubber’s multi-channel voice recording and advanced conversation AI technology into the Crexendo platform allows end users to capture conversations across mobile, voice, messaging, and video all in one location for seamless access, analysis, and regulatory compliance across any industry. Dubber’s AI-powered conversation intelligence transforms every captured interaction into actionable insights that not only streamline business processes and surface key customer issues, but also deliver measurable improvements in customer experience, retention, and revenue growth. 

“I’m thrilled about our partnership with Dubber, and the innovations in our platform to come as a result.” said Jeff Korn, Chairman and CEO of Crexendo. “The Crexendo platform is continually evolving with the integration of the latest cloud communications technology. With Dubber’s advanced solutions integrated with the NetSapiens Platform, our licensees gain access to a suite of conversation capture and analysis tools they can offer their customers to increase revenue. The addition of secure, compliant call recording and AI-driven data insights brings real business value to our customer base of over 6 million end users globally. Incorporating new innovations like these into our platform continues to rapidly increase AI adoption by businesses of all sizes.” 

Matthew Bellizia CEO and Managing Director of Dubber says, “Crexendo customers will now have access to not only our compliant call recording but also to a wide range of AI-powered products that drive immediate business outcomes, from helping sales teams identify areas for improvement, to driving customer retention by addressing key complaints, and all while supporting a compliant HR environment. We are excited by the partnership and working closely together with Crexendo to achieve mutual success for our businesses and end user customers”.  

Crexendo will share additional information on the Dubber partnership and the EVP Program at their annual User Group Meeting (UGM), taking place in Miami in late October, where the industry’s leading service providers and technology partners come together to shape the future of cloud communications. 

Through the Crexendo EVP Ecosystem, service providers gain access to industry-leading partners who drive innovation and reinforce flexibility, reliability, and growth. By uniting solutions that complement Crexendo’s portfolio, the program empowers providers to deliver greater customer value while accelerating success in competitive markets. With every addition to the EVP Ecosystem, Crexendo continues to raise the standard for innovation and provider choice.  

About Crexendo
Crexendo, Inc. is an award-winning software technology company that is a premier provider of cloud communication platform and services, video collaboration and managed IT services tailored to businesses of all sizes. Our solutions currently support over six million end users globally, through our extensive global network of over 235 cloud communication platform software subscribers and our direct retail offering. For more information, please visit www.crexendo.com. 

About Dubber 

Dubber is a global leader in conversation intelligence and unified call recording, offering innovative, cloud-native solutions that transform voice data into actionable insights. Over the years Dubber has expanded its reach through partnerships with major communication service providers and enterprises worldwide. Its proprietary AI-driven platform captures, stores, and analyses conversations, delivering unparalleled value through enhanced compliance, customer experience, and business intelligence. Today, Dubber continues to innovate, empowering organisations to unlock the potential of their voice data and drive transformative outcomes across industries. 

SOURCE: Crexendo, Inc. 

NEWSWIRE: https://www.newswire.com/news/crexendo-and-dubber-partner-to-enable-secure-compliant-voice-recording-and-ai  

For questions about this partnership, email contactus@dubber.net.  

Microsoft has taken another major step in modernizing how organizations engage with customers by bringing together communications and contact center capabilities in a more unified, scalable way.  

With the announcement of Teams Phone extensibility for Dynamics 365 Contact Center, businesses can now deliver seamless, high-quality customer experiences using the same platform they rely on internally. 

Traditionally, contact centers (CCaaS) and internal business communications (UCaaS) have been kept separate, powered by different technologies and managed by different teams. This could mean inefficiencies, extra infrastructure, integration issues, and missed opportunities to capture voice insights across conversations. With Microsoft’s latest announcement, the entire organization, from back office to frontline representatives, can operate on a single, unified, and cloud-native platform. 

What This Means for Dubber, Our Partners, and Customers 

We’ve always believed that every conversation holds hidden value and now, with the convergence of UCaaS and CCaaS inside Microsoft’s ecosystem, it becomes even more accessible. As a trusted Microsoft partner and leading platform for voice intelligence, we’re positioned to help customers find that value across every part of their business, with smarter compliance, seamless user experiences, and powerful insights from every conversation. 

With Teams Phone extensibility for Dynamics 365 Contact Center now available, businesses can use Dubber to record and analyse conversations from both contact center agents and internal Teams users. It’s fully compliant, works natively with Microsoft Teams, and supports all telephony models including Calling Plans, Direct Routing and Operator Connect.  

Additionally, Dubber is immediately available in the Microsoft Commercial Marketplace, making it easier than ever to deploy and scale our solution. Customers can also leverage their Microsoft Azure Consumption Commitment (MACC) to purchase Dubber licenses, simplifying procurement and maximising the value of their existing Microsoft investments for advanced voice intelligence.  

To learn more or for any questions, email us at contactus@dubber.net.  

Read the full article from Microsoft: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/09/03/teams-phone-extensibility-for-dynamics-365-contact-center-generally-available/ 

Download the FY25 Investor Update below.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its FY25 Annual Report.

Last week, sellers across the channel joined NUWAVE Communications and Dubber for a webinar focused on finding new revenue streams and delivering greater customer value through powerful voice intelligence.  As trusted innovators in cloud communications and voice data intelligence, NUWAVE and Dubber are reshaping how partners sell, differentiate, and grow in an increasingly competitive UC market.  

During the session, Adrian Di Pietrantonio, Co-Founder & EVP, Global Strategy & Growth at Dubber, and Travis Burris, Vice President of Global Channels and Alliances at NUWAVE Communications, shared how our partnership is delivering high-value, ready-to-sell solutions that capture and analyze conversations across platforms like Teams, Webex, and Zoom. Dubber’s voice intelligence is fully integrated across these multi-UC platforms and can be easily provisioned via NUWAVE’s iPILOT, ensuring seamless, efficient deployment for partners. 

By turning voice into structured, compliant, AI-enriched data, sellers now have a way to offer customers something different: actionable insights, automated compliance, and real business intelligence embedded directly into the platforms they’re already using.  

When partners are empowered and equipped with these capabilities, they can find new revenue streams with minimal complexity through intuitive, ready-to-deploy solutions that solve real business problems and drive increased customer engagement and growth. 

This is how data becomes demand.  

If you’d like a copy of the full webinar recording or want to explore how to activate Dubber through NUWAVE’s iPILOT plaform, contact us here.

Dubber is excited to be sponsoring WebexOne 2025! As a proud Cisco partner and the leading platform for Voice Intelligence, join us at Booth B11 where we will be showcasing how together Dubber and Webex are working to bring even more AI-powered capabilities to Webex Calling.   

How Dubber and Webex Calling Work Together

With over 16 million users worldwide, Webex Calling is transforming how businesses communicate, and Dubber is supporting this.  

Dubber is embedded into Webex Calling and once enabled, every spoken word is automatically analysed, structured, and made accessible in ways that create real and immediate business value: 

• Real-time transcription and sentiment analysis 
• Automated compliance for regulated industries 
• Coaching and performance insights for contact centres 
• Customer experience trends and dispute resolution  
• Zero infrastructure, Dubber is native to Webex 

With a powerful, secure and compliant platform, we guarantee that your conversations are captured, retained, and auditable with region-specific policies, access controls, and security. Our intelligence works effortlessly in the background, allowing your business to focus on growth and customer experience by revealing the patterns, emotions, and risks within every interaction.  

Built into Webex with zero infrastructure required, Dubber is provisioned directly from Control Hub, activated per user or group, and instantly begins capturing and analysing conversations across your Webex Calling environment.  

Whether your focus is sales intelligence, customer intelligence, or employee performance, we are helping businesses find more value in voice.  

Let us show you how!

Visit us at WebexOne 2025 at Booth B11 from 29 September-1 October.  

See a demo, explore what’s coming next, and talk to our team about how Dubber can start delivering immediate value.

Want to book in time with the team? Email us at cisco@dubber.net

In a recent episode of The AI Edge Podcast, Michael Weeding, Global Director of Product at Dubber, sat down with Tony Spelde, CTO of Microsoft’s Asia Digital Natives Team, to discuss how together we’re redefining the future of voice and conversation data with powerful and responsible AI. 

Dubber’s AI-powered Moments technology is revolutionising the way businesses find value in everyday interactions. Unlike traditional solutions that focus on productivity metrics, Michael explains how our technology focuses on capturing and analysing key moments within conversations. Businesses gain more than just data, they capture real-time insights from voice, chat, and messaging conversations across platforms like Microsoft Teams to drive improvements in sales, customer experiences, and employee wellbeing.  

The conversation also discusses our partnerships with Microsoft Teams and Azure, and how responsible AI principles are built into our technology, ensuring the insights businesses rely on are traceable, actionable, and compliant with evolving regulations.

Looking ahead, Michael shares Dubber’s vision of scaling the solution and expanding our integrations with platforms such as Microsoft Copilot to support more businesses extracting meaningful insights. 

Listen to the full conversation:

This week at Dubber, we reached an exciting milestone worth celebrating. 

Over the past year, the number of calls processed on Dubber’s global AI platform has more than doubled. This growth is a reflection of the increasing trust our Partners and their customers around the world have in our solutions.

At the heart of this achievement is something simple but powerful: helping real people, not bots, deliver better service. Every day, our Sales & Customer Experience Insights are enabling and empowering frontline teams to understand their customers more deeply, respond with empathy, and build stronger connections that drive loyalty and business performance.

For us, this milestone isn’t just about scale, it’s about impact. Doubling call processing means doubling the opportunities to improve conversations, strengthen relationships, and transform the way businesses serve their customers.

And we’re only just getting started. With our talented AI Product team driving new capabilities set to roll out soon, our entire team is focused on accelerating this impact even further, giving businesses smarter tools, deeper insights, and the confidence to put people at the centre of every interaction.

A huge thank you to our customers, partners, and team who made this possible. Here’s to doubling down on the future of conversation intelligence.

For any questions or more information about Dubber’s AI platform, connect with us here contactus@dubber.net

Dubber is changing the way businesses accept payments by turning voice communications into secure and trusted payment channels that customers can rely on. 

As eCommerce and digital checkouts advance, traditional phone payments can be inefficient, insecure, or non-compliant in many organisations. By enabling compliant and real-time transactions within conversations, Dubber turns voice into a trusted, intelligent payment channel across networks, platforms, and regions. 

The Problem with Traditional Phone Payments

• Manual processes expose sensitive card details to risk
• IVRs and redirects frustrate customers and slow transactions
• Compliance (like PCI DSS) becomes expensive and complex
• Payment data is siloed from business systems

The Dubber Solution 

Dubber Payments empowers businesses to accept payments directly within live conversations, on calls, video meetings, and across telecommunication networks. It’s a fully PCI-compliant solution that works across platforms like Microsoft Teams and Webex Calling, without exposing sensitive payment information to agents or internal systems. 

We offer three secure and compliant payment methods:

• Agent Pay: Collect payment details during calls without interrupting the conversation or putting customers on hold, using a safe and automated process. 

• Pay-By-Link: Send customers a payment link via SMS, email, or directly on a webchat session, with extra protection through customer security authentication.  

• IVR (Interactive Voice Response) Assist: Integrates with existing IVR platforms to capture and protect payment card data entering the business environment, using the same secure integration with the payment service provider as the agent pay service. It works in touch tone and speech enabled modes, without the need to switch vendors or go through costly system changes.

To further protect sensitive data, Dubber’s AI-powered redaction technology automatically removes payment details (such as card numbers, CVVs, and personally identifiable information) from call recordings and transcripts for increased privacy and compliance.

Whether businesses are handling payments in contact centers, on-site or with remote teams, Dubber Payments improves transaction efficiency and builds greater customer trust.

If you have any questions or would like to learn more about Dubbers Payments, connect with us at contactus@dubber.net.

Please note that Dubber Payments is currently only available in the UK.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its Q4 FY25 quarterly report.