Oklahoma County - 70% improvement in voice data quality

Team Dubber

Team Dubber

4 November 2021

Oklahoma County - 70% improvement in voice data quality
“Finding previously recorded conversations for court cases takes only minutes vs. hours, and the increased data quality has improved court preparation time.” - Dayne Coffey, Co-Director Oklahoma County Information Technology


The County first used Dubber to record incoming calls when the IT department needed to capture problematic help desk conversations. The county is a Cox Communications customer and the telecommunications company offers Dubber as its standard call recording technology.

Now the cloud-based call recording software is used by a number of departments across the county as well as the District Attorney’s office.

 

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