The default work model vs company readiness
20 May 2022
68% of companies believe hybrid work will be the default model by 2024
- 2022 Future of Work Study, Incisiv
If the shift towards hybrid work wasn’t apparent before Covid struck, there is no denying that now it is embedded in the collective way of working. Enterprises are trying to shift workers back to the office - due to a lack of business readiness for hybrid work. On the other hand, workers themselves have become accustomed to zero commutes, the luxury of not always being on high alert about their physical behaviours, and the comforts of home. It’s creating friction that can only be eased by digital transformation.
For service providers, this means an opportunity to bring enterprise hybrid infrastructure up to speed, and fast.
In Owl Labs State of Remote Work 2021 survey, “76% (of employees) said working from home after the pandemic would make them happier.” Not only this, 83% say they have been at the same productivity level or higher during work from home.
Companies don’t have a long term hybrid work strategy
64% of companies don’t want a hybrid work model - Future of Work Study, Incisiv
So, why are companies so keen to get people back in the office when employees are clearly thriving - rather than simply just surviving - under a hybrid model?
It’s because they’re simply not ready.
Despite working from home becoming the norm over the past two years of our lives, the supporting company strategies, infrastructure security, working policies, and internal communication policies have been cobbled together simply to ‘get by.’ As a result, technology infrastructure is generally sub-par and less secure at best, and at worst, a barrier to work and a considerable risk to IP.
This technology infrastructure gap means that service providers need to zone in quickly to be the first to provide modernised tech that sticks.
Companies are now finding themselves facing an urgent need to get up to speed and modernise with technology and best practices - and fast. This is particularly true for those companies who weren’t headed towards a distributed working model pre-covid, which now presents an even more significant challenge.
72% lack a detailed strategy to support a distributed work model
72% lack well-defined employee policies to support a distributed work model
71% lack a well-defined internal communication strategy to support a distributed work model
- 2022 Future of Work Study, Incisiv
Future of Work Survey 2021-2024
Download Incisiv’s survey and discover critical hybrid insights: 72% of companies lack a strategy and roadmap for a hybrid work model, as well as employee policies and communications, and 61% lack the right technology infrastructure.Download Now
Conversational Intelligence in the enterprise
Companies need to put together modern strategies and technology infrastructure to support hybrid work before they lose the ability to attract and retain top talent, such as using conversational intelligence to determine when employees become disengaged or disgruntled.
Dubber is perfectly poised to bridge the gap, as a conversation recording and voice intelligence solution that gives companies the insights they need into remote and hybrid communication when employees are away from the office. As an embedded product in the service provider network, and across Unified Communications solutions, this is a massive opportunity for new revenues.
Our suite of solutions allows businesses to collect and aggregate conversations, transcripts, and metadata across all voice conversations both internally and as well as with external parties. We do this across any device, platform, or location - all stored securely in the cloud - with Unified Conversational Voice Data.
Using Dubber, you have:
A searchable, historical database of all conversations, across all endpoints on phone and Unified Communications platforms such as MS Teams, Zoom, and Webex Meetings
A complete record of what was said by all parties, including complete and accurate transcripts and full recordings
Each person’s sentiments and seven classifiable emotions within each conversation
The ability to create triggers to alert on keywords
The ability to add tags to conversations, such as projects, teams, or disputes
Access to workflow automation for generating potential best action and processes based on conversational data
Where service providers can leverage Dubber to bridge the gap
Dubber is unique in that it can be embedded in service provider networks, across landline, mobile, and unified communications offerings. No other solution is as comprehensive in its capture abilities, making it the most powerful offering for customers across all communications channels, devices, and apps.
What this means for service providers is a revenue generator that remains sticky for customers. Not only this, it’s easily switched on, cloud-based, and managed by Dubber. Chat to us about how we can help do hybrid right.
Download the Future of Work study here.
Get the latest Dubber news & insights
Sign up to get news, alerts, research and insights from Dubber