2022 research says: 72% of companies lack a strategy and roadmap for a hybrid work model, as well as employee policies and communications, and 61% lack the right technology infrastructure. Download for all the insights. “AI & ML was surveyed to be the #1 enabling transformative technology”
Team Dubber
1 March 2022
The Australian Refrigeration Council turned to Dubber for better staff training, to monitor the quality of contact centre calls and collect the evidence it needs to deal with abusive calls.
Team Dubber
17 October 2021
From October 5 new regulations will cover how financial service companies handle complaints. Regulatory Guide 271 lays out what companies need to do. The Australian Securities and Investments Commission (ASIC) is in charge of the reforms. It's guide is an updated set of obligations for internal dispute resolution (IDR) and replaces the existing RG 165.
Team Dubber
5 October 2021
Discover how one of Switzerland's largest private banks utilises Dubber Unified Call Recording and Voice AI to proactively monitor phone calls and messages, enabling the identification of rogue operators and potential compliance breaches.
Team Dubber
16 September 2021
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